Warranty request - Huge difference between core temperatures 4690k

[idata]

Processor ID: L422B757

Dear Intel

I have a problem with my 4690k processor. There is a huge difference in temperatures between cores in my CPU.

Everything was ok... I had Zalman Z9 + 4690k + MSI z97G43 + Thermalright Macho. The max temp was 60 degress in stress.

Someday i wanted to have watercooling. I changed my case to phanteks, motherboard to Asus z97m Plus and cooler to Enermax Liqtech. After that i had a first problems with temperatures. In stress i had core1-core4 +- 80-65-50-50. I thought that waterblock is warped so i changed that enermax to Arctic Liquid Freezer 240. Now the temperatures are worse... 100-90-50-50.

I have a stock cooler at this moment and the temperatures in stress are 100-90-75-75).

Next step was motherboard.... Maybe there is a problem with it so i changed it to MSI z97S krait edition. The temps are the same.

After all of this i think there is a problem with CPU. The BIOS is the newest, and the settings are default. XMP is disabled.

Every coolers was mounted a few times, and the thermal paste was MX4 (new paste every mount). Now my CPU have 100degrees on core1 and doing a throttling.

PSU: Corsair CS650M

[idata]

Hello AliAkcza,

When you run your system do you get any issues, does your system freezes or crashes and you run a program? Please run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Intel® Processor Diagnostic Tool, The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor. I will appreciate if you could attach the Intel® Processor Diagnostic tool report, you can get the txt report by clicking file at the left top corner and save the report. Also, I appreciate if you can run the https://downloadcenter.intel.com/download/7838/Intel-Processor-Identification-Utility-Windows-Version Intel® Processor Identification Utility and attach a screenshot here. Your core temp difference on each core can be different. Don't forget, each core is basically an individual processor, and they usually operate individually from each other. A running program will usually use only one or two cores, so all the cores are not running at the same time, so the ones that are in use will be warmer than the ones that aren't. Please see ho to know if your http://www.intel.com/content/www/us/en/support/processors/000005791.html Computer Is Overheating Warning Signs and http://www.intel.com/content/www/us/en/support/processors/000005776.html Troubleshooting Overheating Issues Best wishes, Ivan.

[idata]

i know the temps could be different on different cores but cmon... 50 degress? I am working with computers 15 years and i didnt see a example like that. In your test everything is ok (i mean it is not... still 25-30 degress of difference which is not normal)... but prime95, Intel burntest, games... core1 is 100C and doing throttling. This is not normal... especially on watercooling.

remeber... this is K version. How can i oc it where on stock 3,9Ghz 1,05V i have 100C?

There is no freezing,crashes etc. Everything is fine.

[idata]

Thank you for the information you have kindly provided, in this case, I don't think there is anything wrong with your processor, the Intel® processor diagnostic tool did not detect anything wrong; however, this is not the correct place to request warrant, if you want to validate your warranty you can submit a warranty request here:

https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US Regards, Ivan.

[idata]

diagnostic tool did not detect anything ecause this is a problem with temperatures in stress... not a software or "hardware".

what is more there is a reason why i write about all this things here...

from 3 days yours system is DOWN.

[idata]

Well the Intel® process diagnostic tool does a stress test, please be aware that your processor will get hotter if you're doing a stress test, once the stress test is released the temperature goes back to normal, however I have sent you a private message to get your information so I can forward it to a warranty group.

Regards, Ivan.