i7-5775C boot problem

EEste · ‎11-10-2016

Hello! I have this weird CPU because I got a good deal for it, I have a Gigabyte Z97n Wifi ITX motherboard, 8 GB of RAM, a 480 GB SSD, 7950 Boost / RX 480 GPU.

I have a problem that sometimes, when my PC boots up the booting is made very very slowly, the BIOS screen takes more than a minute to load, then the Windows logo another minute, and then after logging in to Windows, the desktop experience and any program I start gets very laggy and stuttered.

I have tried the 7950 in another PC and it works fine, I also tried booting without the GPU (only iGPU) and the booting is fine, I bought a RX 480 because I thought the 7950 was bad, but I'm having the same problem, I also changed my PSU to a Silverstone SFX 500 W, problem persist.

I don't know if it's the mobo or the CPU, either way I'm fucked because I live outside US and it's difficult to replace parts, but I need to make sure what part is wrong so I can replace it later on, don't want to buy mobo+CPU.

Any help is appreciated guys, I have updated BIOS+Software so any extra help is nice!

idata · ‎11-10-2016

Hello Estbarul,

In regard to your concern about your boot issues, you can set up an option for "fast boot".

You can try to follow the steps on the following link:

http://acer-in.custhelp.com/app/answers/detail/a_id/37059/~/windows-10:-enable-or-disable-fast-startup http://acer-in.custhelp.com/app/answers/detail/a_id/37059/~/windows-10:-enable-or-disable-fast-startup

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

And in relation to your lagging issues, please refer to the manofaturer of your video card in order to have their latest drivers.

On this link, you will be able to find the support for your Radeon™ RX 480 Graphics Card and the dirver according to your proper Operating System:

http://www.amd.com/en-us/products/graphics/radeon-rx-series/radeon-rx-480 http://www.amd.com/en-us/products/graphics/radeon-rx-series/radeon-rx-480

I am looking forward to heard from you.

Regards,

Angie

idata · ‎11-10-2016

Hello Estbarul,

I forgot to mention, once that you set up the "Fast Boot" option do not forget to choose where do you want to boot from, SSD or Hard disc.

Regards,

Angie

AJana1 · ‎11-10-2016

Hello Estbarul,

Through the descriptions of the problem, I guess the problem might lie on the connection between the hard drive (480G SSD) and mobo. How could that SSD connect onto the mobo, like a card placed onto mobo directly, or with a SATA line? If the latter, you might replace it with a better one. If the former, would you please verify your SSD on another PC?

Best Regards,

Aaron Janagewen

EEste · ‎11-10-2016

It connects with a SATA cable I think, the standard ones that came with the mobo. i might try to replace it, it could be the SSD, I'm going to install Win 10 on another hard drive and check if it works, or maybe take the SSD to a friends house. The weirdest thing is that the behavior is erratic, sometimes boots fine, somtimes it doesn't. Before getting my RX 480 I felt that I needed to "heat up" the PC with 1 or 2 slow boots before it got the 3rd one right, like a car that doesn't start in a cold morning at first try.

idata · ‎11-29-2016

Hello Estbarul,

Please let me know if after the change; if you were able to see any positive change or if the issue persists?

I am looking forward to hearing from you.

Regards,

Angie

EEste · ‎11-29-2016

Hello! Thanks for the help again! A couple of days ago I got in hand a new PNY 120GB SSD and installed WIN 10 from there, and booted with the same issue.

The laggy boot is still happening from time to time, but with the RX 480 it's happening less than when I had the AMD 7950. Still, when I use ONLY my CPU with the Iris Pro Graphics the PC boots smoother. I feel like it's an issue with the motherboard/CPU compatibility or both.

I hope intel manages to get better with next iterations of Iris Pro graphics as compatibility with hardware (mobos, boot, mGPU support in DX12, etc)

idata · ‎11-30-2016

Hello Estbarul,

I am really sorry to know that your issue still persists.

At this moment you can give a last try to install the latest graphics drivers for your Intel® Core™ i7-5775C Processor:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=89174 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Version: 15.40.28.4501 (Latest) Date: 8/12/2016

Also, you can check for more drivers from Gigabyte.

http://www.gigabyte.com/products/product-page.aspx?pid=4993# dl GA-Z97N-WIFI Driver support

If after the installation you face the same issue; my recommendation it is to contact the manufacturer of your http://www.gigabyte.com/products/product-page.aspx?pid=4993# ov Gigabyte Z97n Wifi ITX motherboard and confirm the system compatibility.

http://www.gigabyte.com/support-downloads/support-downloads.aspx Gigabyte Support

I am looking forward to hearing from you.

Regards,

Angie

idata · ‎12-08-2016

Hello Estbarul,

I would like to know if the information provided to you was able to solve your concern?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to hearing from you.

Regards,

Angie.

EEste · ‎12-12-2016

I got a new motherboard, I will try the CPU on it next. I already tried the SSD, the PSU, RAM and GPU, all I'm missing is the motherboard or the problem is the CPU. Hope is not.

idata · ‎12-13-2016

Hello Estbarul,

Thanks for your reply.

If you replace your motherboard, could you please provide me the new model?

With this information, I will be more than glad to confirm for you all the compatibility settings with your processor.

Hope I can hear from you soon.

Regards,

Angie

EEste · ‎12-14-2016

Hello! Sure my new mobo is a Asus Z97 - E ATX, it's in transit so I didn't try it yet. But I'll be posting the results and if it works fine. Does intel changes CPUs if there's something wrong with them or does it have to be asked by the store?

idata · ‎12-15-2016

Hello Estbarul,

Thanks for your reply.

According to the Supported CPU list (of the Asus Motherboard Z97-E) it confirms:

Core i7-5775C (3.3Ghz, 4C, HT, L3:6M, GT3, 65W, rev.G0)

Validated since BIOS .0704

*Full support of the new CPU requires VGA driver version 10.18.14.4206 or later

You can confirm the list of supported at the following link:

https://www.asus.com/support/cpu_support CPU Support

In case if a replacement it is required, if your product it is within the first 30 days of warranty you can go to your vendor and request the replacement. Otherwise, if the issue persists you can contact us for the warranty request.

Please let me know how it goes in order to further assist you if required.

Regards,

Angie

idata · ‎12-21-2016

Hello Estbarul,

I would like to know if the information provided to you was able to solve your concern?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to hearing from you.

Regards,

Angie.

EEste · ‎12-21-2016

Still waiting for my motherboard to arrive!

idata · ‎12-22-2016

Hello Estbarul,

If you need anything else at my end, please do not hesitate to let me know.

Hope I can hear from you soon.

Best regards,

Angie

Allan_J_Intel1 · ‎12-30-2016

Were you able to test new motherboard?

Allan.