1 2 Previous Next 16 Replies Latest reply on Dec 30, 2016 9:33 AM by allan_intel

    i7-5775C boot problem

    Estbarul

      Hello! I have this weird CPU because I got a good deal for it, I have a Gigabyte Z97n Wifi ITX motherboard, 8 GB of RAM, a 480 GB SSD, 7950 Boost / RX 480 GPU. 

       

       

      I have a problem that sometimes, when my PC boots up the booting is made very very slowly, the BIOS screen takes more than a minute to load, then the Windows logo another minute, and then after logging in to Windows, the desktop experience and any program I start gets very laggy and stuttered. 

       

       

      I have tried the 7950 in another PC and it works fine, I also tried booting without the GPU (only iGPU) and the booting is fine, I bought a RX 480 because I thought the 7950 was bad, but I'm having the same problem, I also changed my PSU to a Silverstone SFX 500 W, problem persist.

       

       

      I don't know if it's the mobo or the CPU, either way I'm ****** because I live outside US and it's difficult to replace parts, but I need to make sure what part is wrong so I can replace it later on, don't want to buy mobo+CPU.

       

       

      Any help is appreciated guys, I have updated BIOS+Software so any extra help is nice!

        • 1. Re: i7-5775C boot problem
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Estbarul,

          In regard to your concern about your boot issues, you can set up an option for "fast boot".

          You can try to follow the steps on the following link:

          http://acer-in.custhelp.com/app/answers/detail/a_id/37059/~/windows-10%3A-enable-or-disable-fast-startup

          NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

          And in relation to your lagging issues, please refer to the manofaturer of your video card in order to have their latest drivers.

          On this link, you will be able to find the support for your Radeon™ RX 480 Graphics Card and the dirver according to your proper Operating System:

          http://www.amd.com/en-us/products/graphics/radeon-rx-series/radeon-rx-480

          I am looking forward to heard from you.

          Regards,
          Angie
           

          • 2. Re: i7-5775C boot problem
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Estbarul,

            I forgot to mention, once that you set up the "Fast Boot" option do not forget to choose where do you want to boot from, SSD or Hard disc.

            Regards,
            Angie

            • 3. Re: i7-5775C boot problem

              Hello Estbarul,

               

              Through the descriptions of the problem, I guess the problem might lie on the connection between the hard drive (480G SSD) and mobo. How could that SSD connect onto the mobo, like a card placed onto mobo directly, or with a SATA line? If the latter, you might replace it with a better one. If the former, would you please verify your SSD on another PC?

               

              Best Regards,

              Aaron Janagewen

              • 4. Re: i7-5775C boot problem
                Estbarul

                It connects with a SATA cable I think, the standard ones that came with the mobo.  i might try to replace it, it could be the SSD, I'm going to install Win 10 on another hard drive and check if it works, or maybe take the SSD to a friends house.  The weirdest thing is that the behavior is erratic, sometimes boots fine, somtimes it doesn't.  Before getting my RX 480 I felt that I needed to "heat up" the PC with 1 or 2 slow boots before it got the 3rd one right, like a car that doesn't start in a cold morning at first try.

                • 5. Re: i7-5775C boot problem
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Estbarul,

                  Please let me know if after the change; if you were able to see any positive change or if the issue persists?

                  I am looking forward to hearing from you.

                  Regards,
                  Angie

                  • 6. Re: i7-5775C boot problem
                    Estbarul

                    Hello! Thanks for the help again! A couple of days ago I got in hand a new PNY 120GB SSD and installed WIN 10 from there, and booted with the same issue.  

                     

                    The laggy boot is still happening from time to time, but with the RX 480 it's happening less than when I had the AMD 7950.  Still, when I use ONLY my CPU with the Iris Pro Graphics the PC boots smoother.  I feel like it's an issue with the motherboard/CPU compatibility or both. 

                     

                    I hope intel manages to get better with next iterations of Iris Pro graphics as compatibility with hardware (mobos, boot, mGPU support in DX12, etc)

                    • 7. Re: i7-5775C boot problem
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Estbarul,

                      I am really sorry to know that your issue still persists.

                      At this moment you can give a last try to install the latest graphics drivers for your Intel® Core™ i7-5775C Processor:

                      Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
                      Version: 15.40.28.4501 (Latest) Date: 8/12/2016

                      Also, you can check for more drivers from Gigabyte.

                      GA-Z97N-WIFI Driver support

                      If after the installation you face the same issue; my recommendation it is to contact the manufacturer of your Gigabyte Z97n Wifi ITX motherboard and confirm the system compatibility.

                      Gigabyte Support

                      I am looking forward to hearing from you.

                      Regards,
                      Angie

                       

                      • 8. Re: i7-5775C boot problem
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Estbarul,

                        I would like to know if the information provided to you was able to solve your concern?

                        In case if you need further assistance do not hesitate to reply back.

                        I am looking forward to hearing from you.

                        Regards,
                        Angie.
                         

                        • 9. Re: i7-5775C boot problem
                          Estbarul

                          I got a new motherboard, I will try the CPU on it next.  I already tried the SSD, the PSU, RAM and GPU, all I'm missing is the motherboard or the problem is the CPU.  Hope is not.

                          • 10. Re: i7-5775C boot problem
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Estbarul,

                            Thanks for your reply.

                            If you replace your motherboard, could you please provide me the new model?

                            With this information, I will be more than glad to confirm for you all the compatibility settings with your processor.

                            Hope I can hear from you soon.

                            Regards,
                            Angie
                             

                            • 11. Re: i7-5775C boot problem
                              Estbarul

                              Hello! Sure my new mobo is a Asus Z97 - E ATX, it's in transit so I didn't try it yet.  But I'll be posting the results and if it works fine.  Does intel changes CPUs if there's something wrong with them or does it have to be asked by the store?

                              • 12. Re: i7-5775C boot problem
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello Estbarul,

                                Thanks for your reply.

                                According to the Supported CPU list (of the Asus Motherboard Z97-E) it confirms:

                                Core i7-5775C (3.3Ghz, 4C, HT, L3:6M, GT3, 65W, rev.G0)
                                Validated since BIOS .0704
                                *Full support of the new CPU requires VGA driver version 10.18.14.4206 or later

                                You can confirm the list of supported at the following link:

                                CPU Support

                                In case if a replacement it is required, if your product it is within the first 30 days of warranty you can go to your vendor and request the replacement. Otherwise, if the issue persists you can contact us for the warranty request.

                                Please let me know how it goes in order to further assist you if required.

                                Regards,
                                Angie

                                • 13. Re: i7-5775C boot problem
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Estbarul,

                                  I would like to know if the information provided to you was able to solve your concern?

                                  In case if you need further assistance do not hesitate to reply back.

                                  I am looking forward to hearing from you.

                                  Regards,
                                  Angie.
                                   

                                  • 14. Re: i7-5775C boot problem
                                    Estbarul

                                    Still waiting for my motherboard to arrive!

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