After buying Intel's top of the line Skull NUC. i think, i could apply for a new job as Windows Log checker.
I don't have any Games installed or any kind of bloat ware installed on my machine. I just use Windows + Eclipse + MySQL + Chrome.+ Itunes. Thats it.
I own another mini PC from Zotac, which works flawlessly (3+ years of trust.). It also has a Nvidia GPU in it for Gaming. What boggles my mind is the fact that Intel couldn't create a proper PC without issues. Sad.
I am currently working on debugging windows. I shall keep you posted.
Update: Attached the logs.
One is related to the system automatic reboot and the other is related to failed shutdown.
System is constantly throttling down when the temperature rises. This is good as few cores are downgraded to protect cpu. technically there shouldnt be any other issue which should cause these random shutdowns. And please advice on how to shutdown in case of a freeze.
SkullNUC Error.docx 473.5 K
We have several KYK units running, but none of them showed this behavior when running some apps in the background. My recommendation at this stage is to contact our phone or chat support in order to check the replacement options for your NUC, see here for the contact information Contact Support.
I apologize for any inconvenience.
Amy, Thanks for your response.
But, i have moved the machine to a different country now and i am not interested in wasting time in returning for a replacement. I am more inclined towards resolving this issue.
Kindly suggest on how this could be taken forward.
I understand, as mentioned before none of our unit showed the behavior; however, I can try to replicate this on more time. Please, fill out the following form; https://communities.intel.com/thread/77761, and post it here. Make sure follow closely all the instructions in order to have a better look a your case.
The issue occured few more times recently.
There seems to be two issues.
- One is with Random restarts. This happens during browsing with Chrome and using CPU ~70% (Background processes). Didn't see any issue while using other browsers.
Thanks Amy for trying to replicate this issue.
The issue occurred few more times recently and below are my observations. I have wall mounted NUC and the exhaust is pointed upwards to pump out heat out of the chasis asap. (Not sure whether this adds any value or not. but giving you all of the details.)
RAM: 4GB X 2
SSD: Samsung SM951 series
Everything Stock. No changes to anything.
There seems to be two issues.
- One is with Random restarts. This happens during browsing with Chrome and using CPU ~70% (Background processes).
Display goes off. NUC welcome screen comes. I have already shared the log of this earlier.
- Second, the issue with PC not shutting down. I faced this issue couple of more times.
After updating itunes and leaving the computer not to shutdown and shutting down at a later time.
Using the CPU for ~80-100% for few hours. End the processes and shutdown the system. (Courtesy : MySQL & Java)
Windows Update and then shutdown.
Nope. There were no running custom processes, when shutting down. There weren't any memory leaks in the custom Apps. Checked & Confirmed because, i don't shutdown when running something. When something ends, i check db and other areas for consistency.
These were the incidents, which caused this problem. I have already shared the logs and i don't have any energy now to pull them out again. Also, i initiated a discussion with my reseller regarding this issue.
Thank you for that information.
Please provide the following report;
Intel SSU (System Support Utility):
Download the utility
Run the exe and select 'Scan'
Save and include as an attachment int he Intel Community Forum