1 Reply Latest reply on Nov 9, 2016 9:09 AM by Intel Corporation

    Intel i5-6600 problem - won't boot, warranty problem.



      I have a problem with the processor ( i5 6600 3,3Ghz 6M).


      The problem began unexpectedly. First computer had a problem with stability. He started to hang and reboot the system. After another reboot, the computer stopped working - working fans only. I borrowed from a friend a computer with the same processor and began to test components. It turned out that all the parts of my computer work outside the processor. With the processor from a friend computer works without any problem.


      I wanted to take advantage of the guarantee, but I have a problem:



      "Single Sign-On Error


      We can not log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins. "


      In addition, my English is not too good to communicate by telephone so please help in benefiting from guarantees here in the forum or in private message.

      My PC components:


      I5 6600 3,3Ghz 6M - faulty

      Kingston DDR4 4x4GB 2400MHz CL15 HyperX FURY - ok

      Asrock Z170 Pro4s (bios version 7.00 )- ok

      Cooler Scythe Mugen 4 (SCMG-4000) - ok

      MSI GTX970 GAMING 4G - ok

      Be Quiet Dark Power Pro P10 750w - ok

      Samsung SSD 840 PRO 512GB - ok


      Additionally, the computer was not even too loaded when they began these problems. I could not even turn it on any game - so far, I used it only for browsing the Internet and watching movies.



      Please help.


      Mateusz Faruga