12 Replies Latest reply on Nov 16, 2016 1:20 PM by LeoGranate

    NUC6i7KYK does not recognize Sandisk X400 m.2 SSD

    LeoGranate

      Hi everyone!

       

      I've just purchased from Amazon an Intel NUC6i7KYK Kit, along with a Crucial 16GB Single DDR4 2133 MT/s (PC4-17000) SODIMM 260-Pin Memory Stick - (CT16G4SFD8213), and a 512 GB Sandisk X400 m.2 SSD (SD8SN8U-512G-1122). It is intended to be a video/content creation workstation.

       

      I first installed the two sticks without issues, the design is simple and the process was easy and very fast. The Crucial stick went to Slot A, so the X400 m.2 SSD.

      I plugged the NUC via HDMI to a Full HD TV (because my VGA monitor is too old, and purchased the wrong mDisplayPort to VGA adapter), with a USB mouse & kb combo, and a bootable USB key with a Windows 10 Pro image.

       

      Then I tried to boot.

       

      First of all, after the Intel NUC logo, couldn't get the F2 access to BIOS to work. I wanted to see if the memory and SSD showed correctly in the Visual BIOS, but after pressing F2 couldn't get to BIOS; instead of it the NUC wanted to install Windows. First, I haven't plugged the USB key, so couldn't boot. After that, rebooted, pressed F10, choose USB and tried to install Windows. Then I followed the installation, until Windows showed NO DEVICE to install the OS. I tried to load drivers, but nothing happened. I attached an external DVD drive, showed fine, an external HDD, showed fine, a couple USB drives, ditto. But no m.2 SSD.

       

      So, I downloaded every driver available from the NUC6i7KYK page, and the latest BIOS, and proceeded to update the BIOS to version 0042.

       

      Pressing F7 allowed me to update the BIOS successfully without issues.

       

      But when rebooting I still couldn't get F2 to work. Annoying. As I could see later, it was not a issue of the TV resolution nor Fast Boot enabled.

       

      So I pressed the power button till the button turned blue (I believe is a Clear C-MOS action) and then a new menu appeared and when I pressed F2, I finally could get to Visual BIOS. It's the only way I can get to VisualBIOS. Weird, because the resolution was 1024 x 768, showed correctly by the TV.

       

      Once there, I looked for the installed memory, showed 16 GB, fine. Then looked for the m.2 drive: main screen, nothing, so searched under DEVICES/PCI. The two slots appeared NOT POPULATED. The BIOS showed the latest version.

       

      Unplugged everything, shut down the NUC, opened it, changed sticks from A to B.

       

      Turned on, same thing.

       

      Don't know what to do. I am in Argentina, so returning stuff is an issue. Before I made the purchase, I saw online many configurations including this NUC with the Sandisk X400, but now that I got in trouble I found out here in the forums that it is not among the tested devices.

       

      Is there something else I can do?

       

      Thank you in advance.

       

      Regards,

       

      Leo

        • 1. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello LeoGranate,

          In regard to your concern, according to the official technical specification for the Intel® NUC Kit NUC6i7KYK, these are the compatible characteristics:

          • SATA 6.0 Gb/s ports are reserved for the M.2 storage modules supporting M.2 2242 and
          M.2 2280 (key type M) modules
          ― The PCH provides independent SATA ports with a theoretical maximum transfer rate of
          6 Gb/s. A point-to-point interface is used for host to device connections.
          • Gen 3 PCIe X4 AHCI, NVMe ports are reserved for the M.2 storage modules supporting
          M.2 2242 and M.2 2280 (key type M) modules

          You can confirm this inform at the following link on the page number 21 (Title: 1.8 Storage Interface).

          Also at this case, I recommend you to contact the support of the manufacturer of the SSD:

          Sandisk Support

          And then, confirm if the Sandisk X400 has been tested on the Intel® NUC Kit NUC6i7KYK.

          I am looking forward to heard from you.

          Regards,
          Angie

          1 of 1 people found this helpful
          • 2. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
            LeoGranate

            Hi Angie, thank you for your answer.

             

            Sandisk Tech Support confirmed that this m.2 module IS NOT COMPATIBLE with this NUC. I paste the chat I just had:

             

            "Even though Intel NUC6i7KYK uses m.2 SSD however there could still be other compatibility issues including the form factor or the module it uses."

            "Basically, it uses M.2 storage modules supporting M.2 2242 and M.2 2280 (key type M) modules."

            "Our SSD is M.2 2280 however doesn't specify key type M module as mentioned in the specs of Intel NUC6i7KYK."

            "So the X400 maybe isn't compatible with this NUC?"

            "I guess so."

             

            What a shame. I've made a mistake, should made a better research before hit the BUY button. So, I gotta sell it and get one of the listed devices, if I can get one here in Buenos Aires.

             

            So please mark this combination to be avoided by newer customers.

             

            Thank you.

             

            Regards,

             

            Leo

            • 3. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
              LeoGranate

              Angie, please, could you suggest a reliable and fast SSD for the 6i7KYK? I wanted to get a 512 GB stick (and add another later) but now I am open to anything that works.

              I am reading the compatibility list, but I would be glad to hear a suggestion from the maker.

              Thank you very much in advance.

              Regards,

              Leo

              • 4. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                N.Scott.Pearson

                Here's a chart that I made; hopefully fairly accurate. Some performance numbers are claims and others are test results that I found on the interweb.

                While there are some vendors missing, theirs are (for the most part) the slower performing products...

                 

                Model

                Part Number

                Size (GB)

                Max Read (MB/s)

                Max Write (MB/s)

                Best Amazon Price

                Windows 7 Driver Provided

                Windows 7 Compatible

                Notes

                Samsung 960 PRO

                MZ-V6P512BW

                512

                3500

                2100

                230

                Yes

                Yes

                 

                MZ-V6E1T0BW

                1024

                3500

                2100

                630

                Yes

                Yes

                 

                MZ-V6P2T0BW

                2048

                3500

                2100

                ???

                Yes

                Yes

                Not released yet

                Samsung 950 PRO

                MZ-V5P256BW

                256

                2200

                900

                180

                Yes

                Yes

                 

                MZ-V5P512BW

                512

                2200

                900

                316

                Yes

                Yes

                 

                Samsung PM951

                MZVLV256HCHP

                256

                1000

                280

                120

                Yes

                Yes

                 

                MZVLV512HCJH

                512

                1050

                560

                193

                Yes

                Yes

                 

                Samsung SM951

                MZVPV256HDGL MZHPV256HDGL

                256

                2150

                1260

                290

                Yes

                Yes

                MZVPV512HDGL MZHPV512HDGL

                512

                2150

                1550

                280

                Yes

                Yes

                 

                Toshiba XG3

                THNSN5256GPU7

                256

                1750

                871

                300

                Yes

                Yes

                 

                THNSN5512GPU7

                512

                1750

                871

                300

                Yes

                Yes

                 

                Toshiba OCZ RD400

                RVD400-M2280-256G

                256

                2600

                1150

                164

                Yes

                Yes

                 

                RVD400-M2280-512G

                512

                2600

                1600

                300

                Yes

                Yes

                 

                RVD400-M22280-1TB

                1024

                2600

                1550

                710

                Yes

                Yes

                 

                Kingston HyperX Predator

                SHPM2280P2/240G

                240

                1400

                600

                146

                No

                Unknown

                No data for compatibility with generic drivers

                SHPM2280P2/480G

                480

                1400

                1000

                290

                No

                Unknown

                No data for compatibility with generic drivers

                SHPM2280P2/960G

                960

                1359

                1000

                490

                No

                Unknown

                No data for compatibility with generic drivers

                Intel 600p

                SSDPEKKW256G7X1

                256

                1570

                540

                108

                No

                Yes

                Told compatible with MS driver added to image

                SSDPEKKW512G7X1

                512

                1770

                560

                180

                No

                Yes

                Told compatible with MS driver added to image

                 

                Hope this helps,

                ...S

                2 of 2 people found this helpful
                • 5. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                  LeoGranate

                  Wow Scott,

                  If I'd view this chart a couple of months ago! Really great, great research. With prices! Kudos to you.

                  I'm looking right now what can I get here in Buenos Aires, the other way is Amazon/eBay, add 50% to the price+shipping (custom taxes) and wait another 30/45 days. And pray it works.

                  Thank you very, very much. I will post everything I'll do with this little thing. I'm really looking forward to get the stuff up and running and be happy (for a while).

                  Best regards!

                  Leo

                  • 6. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                    Georgeos

                    Hello LeoGranate,

                     

                    I can confirm, with my own Experience, the Sandisk X400 is compatible with the NUC6I7kyk. I use the X400 1Tb version on my Skull canyon since more than 3 weeks with no issues now. Interesting that Sandisk itself confirm the X400 uncompatible.

                     

                    best regards,

                    Georgeos

                    • 7. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                      karl_c

                      HI Leo

                       

                      I also confirm that I have the 512 Gb Sandisk X400 M.2 SSD working with the NUC6i7KYK (UK purchase) with no issues since September.  

                       

                      Regards

                      Karl

                      • 8. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                        LeoGranate

                        Hi Karl. Well then. I'm kinda lost with these news.

                        • 9. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                          LeoGranate

                          Hi Georgeos. Yes this is annoying since I've already knew there were similar configurations around the web, and Amazon suggested that with the "frecuently bought together" section. Don't know.

                          • 10. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                            N.Scott.Pearson

                            There are likely no issues with these Sandisk drives at all. In fact, some of their drives are on the Intel CMT Labs Tested and Approved list (see here: CMTL > Search > Tested Motherboard > Results).

                            ...S

                            • 11. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                              LeoGranate

                              Yeah Scott I saw them but they are from the Z series, not X. I don't know what to think. I found a local supplier with a couple of the listed SSDs so I'll try those. Stay tuned.

                              • 12. Re: NUC6i7KYK does not recognize Sandisk X400 m.2 SSD
                                LeoGranate

                                Well yeterday I found a 128 GB Lenovo branded Samsung PM871 (MZNLN128HCGR) and the thing booted right away, without a hitch. So I think is the way to go, at least for now.