Gize2 thanks for your help
I would like to confirm if the information provided by Gize2 were able to assist you with your concern?
In case if you need further assistance, I will really appreciate that you provide me with the model of your current processor and the model of your current BIOS?
Also, if the BIOS version that you are currently using belongs to Intel?
Hope I can hear from you soon.
Did you sort device manager items in the order of "connectivity" to look which other devices share bandwidth of that usb port?
In my laptop, pcie is root, then its bandwidth is shared between
- Intel HD 400 integrated gpu
- Gigabit ethernet
- usb 3
Hello everyone! Thanks for your answers. I have tried it. But my windows got blue screen when I turn on XHCI. I have attached the minidump file.
Then I diasble XHCI again, and it boots normally. When the windows can boot, I uninstall the program Intel 3.0 eXtensible..... from control panel, after that I turn on xHCI, and luckily, the windows can boot in that setting.
It seems crazy, but there's something even more crazy!
In my laptop, I have two OS,both are Windows 7 (Home Premium). The windows 7 above can't boot with xHCI enabled, but the second one can, and of course, I can run the driver installation. The second one works fine.
So I think the problem is my windows. Now I have the solution for installing 3.0 driver. But I also want to find the root cause of blue screen.
Also, after disabling xHCI, windows boots normally, I try to run the setup, and after it finish and the windows's ready to restart, It has blue screen.
Hope you find the reason! Thanks alot!
110916-24772-01.rar 21.4 K
Can you tell me why to do it?
As I say I think there's problem in one of my 2 windows. Can you analyze the dump file?
The BSoD points to iusb3hub.sys.
With XHCI disabled, boot up the Windows installation that is presenting you with a BSoD and run the following commands (one after the other) in an administrative command prompt (https://technet.microsoft.com/en-us/library/cc947813(v=ws.10).aspx):
DISM /online /get-drivers /format:table > C:\TempDriver\Drivers.txt
These two commands do the following:
- Creates a new directory at C:\TempDriver
- Creates a list of drivers that are installed into the DriverStore in Windows, along with their version numbers.
Post the 'Drivers.txt' file here.
I'm not 100% sure, but i think what may be happening is you have the newer Intel USB 3.0 driver (8+ series chipset) installed for a device that requires the older Intel USB 3.0 driver (7 series chipset).
If you're curious about the commands doing nasty things to your PC, here are the links to their descriptions:
The '>' part of the DISM command merely pipes the output of DISM into a text file.
Thanks for a very technical reply.
Here is the text file
Remmember in my laptop, the second Windows 7 still boots normally with the same version of usb driver, except all drivers are old (from 2014). Is it crazy when the first Windows 7(having BSoD) has drivers updated (2016)?
There is an 'OEM50.inf' and 'iusb3hub.inf' with a version of '18.104.22.168' in that text file. If your laptop is the following: https://www.asus.com/Notebooks/K55A/specifications/ then it's definitely based on the 7 series chipset, and that driver (iusb3hub version 22.214.171.124) is the wrong version for that chipset. Strangely, it seems to be the only remnant of the driver package, because there are usually three drivers that get installed for Intel USB 3.0.
To remove it:
- Boot up Windows with XHCI disabled in the BIOS.
- Open an administrative command prompt as described in my post above and run the following command:
pnputil -d OEM50.inf
or, if that doesn't work:
pnputil -f -d OEM50.inf
In case you want to know more about pnputil, instructions are here: https://technet.microsoft.com/en-us/library/ff800798(v=ws.11).aspx
After the driver has been removed, reboot Windows, and run the DISM command I gave you in my above post, using a different text file name (Drivers2.txt or something like that). Check to see that OEM50.inf (published name) or iusb3hub.inf (original file name) are no longer listed. If they aren't present, reboot and turn XHCI on.
Assuming your BSoD's are gone, add the correct driver: https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-Family
I just want to say "Thank you" to you for million times! I really love your professional technical reply style. Clearly it's the root cause, now I can install 3.0 usb drivers and it works correctly. Just thank you again.
Also, I want to ask a little more about removing old drivers. I see in the text file and find some driver types have many versions. Can I remove the old one, and can you check my text file to make sure there's no more problem? And I have another driver problem, nor related to Intel. I have installed realtek card reader driver, the program list in control panel have the icon of realtek card reader driver. But in device manager, it says "PCI Device" as a missing driver. Do you know why?
Don't get carried away with pnputil, the older versions of the drivers will not harm anything, they're just dormant. Most of the one's listed take up very little room in the grand scheme of things.
- Double click the PCI Device in device manager > Details > Select 'Hardware IDs'
- Google the PCI\VEN_xxxx&DEV_xxxx
It should give you an idea of what it is. VEN_8086 / VEN_8087 is Intel, VEN_10EC is Realtek, etc.
In order for you to remove old drivers you can check the following links where you can see a step by step guide:
How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Also if you would like to confirm for the latest Intel drivers available you can confirm this at the following link, according to your Intel processor or device:
All right, now I solved all my problems in drivers installation. Thank you to all of you, especially to Gize2! Hope my post will be useful for other people!
My problem in intel driver have been solved. I still have problem with driver in general. I will be appreciated if you can see my post on microsoft site and give me some suggestions Windows 7 boots slowly with black screen after "Welcome" - Microsoft Community
Thanks all of you!
I am really glad to hear that your Intel Drivers issue has been solved.
In regard to your concern for the drivers en general, you can contact your manufacturer (OEM) or if you have another post at Microsoft my recommendation is for you to wait for their response in order to receive the proper attention.