6 Replies Latest reply on Nov 21, 2016 12:31 PM by Catch

    intel hd 4000 vs windows 10 64 bit

    Catch

      Hi,

       

      I have lenovo thinkpad t430 with intel hd 4000 graphic card and I using windows 10 64bit, when I install driver (older or latest) when finish installation going to black screen and nothing happen, when I reset the laptop it is frozen before log in screen, if I remove the driver in safe mode than work, but not the best...

      Can you give me any advice what should I do?

       

      Best regards

      Catch

        • 1. Re: intel hd 4000 vs windows 10 64 bit
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Catch,

          In regard to your concern, I would like to recommend you to complete a manual install for the latest Intel® HD Graphics 4000 graphics drivers:

          How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

          Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]

          And then, you can contact your manufacturer to get the drivers for your equipment:

          Lenovo Drivers

          If these drivers do not solve your concern, try to confirm if Windows does not require any update, If it is needed please install the upgrades.

          Hope I can hear from you soon.
           

          Regards,
          Angie

          • 2. Re: intel hd 4000 vs windows 10 64 bit
            Catch

            Hello Angie,

             

            I tried it, but I got the same result, (when driver installed manually the monitor gone black)...

            I tried again from start in this way:

               1. after I reinstall Windows, I disable the hardware in device manager (because windows first step is try to install graphic driver)

               2. fully update Windows, with windows update

               3. disconnect from the internet, and enable the hardware in device manager

               4. try to install, but than say: "It does not meet the minimum system requirements"

               5. I download the Intel driver updater, it is try to install the same driver, the result is the same message ("It does not meet the minimum system requirements")

               6. I tried the Lenovo driver updater with the same result... (It is also tried the install the same driver)

              

            Do you have any advice for me, what should I do to make it working?

             

            Best regards,

            Catch

            • 3. Re: intel hd 4000 vs windows 10 64 bit
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Catch,

              Thank you for your reply.

              Regarding the error that you are facing:  "It does not meet the minimum system requirements"

              I would like you to please follow the next steps on the following link:

              http://www.intel.com/content/www/us/en/support/graphics-drivers/000005566.html

              Please let me know if after completing all the steps, did you have any positive result.

              Regards,
              Angie

              • 4. Re: intel hd 4000 vs windows 10 64 bit
                Catch

                Hello Angie,

                 

                I completing all that steps without any result, but I got an idea...

                1. Disable the automatic driver installation

                2. Disable Microsoft Basic Display Driver

                3. Uninstall

                4. Then install intel driver

                 

                It is installed this time, but the Microsoft basic display driver restart himself, and again got the black lighting screen, after the force restart windows automatically disable intel driver and using Microsoft basic display driver, and I can't start the intel graphic control panel, and if I enable intel driver then again lighting black screen and no return point while I disable in safe mode...

                 

                Can be possible conflict between intel hd graphics driver and microsoft basic display driver?

                Can I fix this somehow?

                 

                Regards,

                Catch

                • 5. Re: intel hd 4000 vs windows 10 64 bit
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Catch,

                  Thank you for your reply.

                  After an extensive research for your Lenovo ThinkPad t430, on the specifications, I was able to find the following list of supported Operation Systems:

                  • Windows 7 Home Basic (32-bit, 64-bit)
                  • Windows 7 Home Premium (32-bit, 64-bit)
                  • Windows 7 Professional (32-bit, 64-bit)
                  • Windows 7 Ultimate (32-bit, 64-bit)
                  Also, there is this special note:
                  • Previous versions of these operating systems are not supported.
                  • Operating systems other than those preinstalled on the systems may not provide full-feature functionality
                  You can confirm this detail at the following link from Lenovo:

                  https://support.lenovo.com/us/en/documents/pd024705

                  So then, since Windows 10-64 bit, it is not among the support Operating Systems I would like to kindly recommend you to confirm directly with Lenovo for further options or drivers that may help you with your concern.

                  http://support.lenovo.com/us/en

                  I am looking forward to hearing from you.

                  Regards,
                  Angie
                  • 6. Re: intel hd 4000 vs windows 10 64 bit
                    Catch

                    Hello Angie,

                     

                     

                    I tried with windows 7 64 bit, but the get the same problem with graphic driver...

                    The interesting thing is working with linux.

                    I try to contact with lenovo support...

                     

                     

                    Thank you for your time and helping to me!

                     

                     

                    Regards,

                    Catch