small icons and text in Windows 10 - HD 520

[mmore13]

Hi all,

In my new HP EliteBook 850 with Win10Pro any icon and text inside the main window of any program I use is microscopic.

This happens with the programs only, while the icons and text of the Win Desktop are correctly shown.

I tried to change the basic configuration I find in the Win10 Control Panel, without success.

I tried to create another local user, but the problem is still there.

I attach an example of what I mean, and the info about my system.

Please anser me as fast as you can!

If I don't fix this issue, it's impossible for me to work.

Thanks for any help!

Moreno

[idata]

I see the current graphics drivers version is outdated. Please try to get the latest graphics drivers 4539

https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355Please report back after loading driver version 4539Allan.

[idata]

Were you able to run the latest graphics drivers?

Allan.

[mmore13]

Hi Allan,

yes I tried with the new driver but nothing changed.

The only way I found to have an usable graphic display was to use this fix:

http://windows10_dpi_blurry_fix.xpexplorer.com/ Windows 10 DPI blurry / fuzzy text font fix - XP Explorer

... and after two reboots I changed the display resolution down to 1920x1080.

The display is not clear and detailed as I expected, blurry characters, but at least I can work with the PC.

If you have any other solution so to have my display usable at full resolution, please let me know.

Thanks for your support.

MZ

[idata]

Please try the following driver and let me know your findings

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88355 Version: 15.45.10.4542 Allan.

[mmore13]

Hi allan,

I installed this driver.

Just after installing and rebooting the PC, everything was fine, correct resolution, text and icons.

But at the next reboot all was lost and the weird icons and text were back again.... 😞

Thanks for your efforts.

MZ

[idata]

Sorry to hear that. That's unfortunate.

Are you getting the same issue if you access the computer BIOS?This will tell you if you have a hardware problem or driver issue, in that case, you would need to contact your http://www8.hp.com/us/en/contact-hp/support.html computer manufacturer for warranty service or wait for newer drivers at https://downloadcenter.intel.com/Allan.

[idata]

Were you able to contact your computer manufacturer for more information about this issue?

Allan.

[mmore13]

Hi Allan,

yes I contacted HP (after several attempts at the phone...).

They helped me to install the latest chipset and display driver.

We also checked the BIOS configuration.

In the end nothing changed....

The situation is still as you can see at the window at the top of this topic: the icons and text are correct on the Win10 desktop, but the main window of most any applications (besides MS Office tools, that are ok) are messed up, with microscopic icons and characters.

They say, and I agree, that this is not an HW issue, the PC is working fine. Simply, this HP EliteBook 850 G3 with HD 520 graphic card doesn't work ok with Windows 10 Pro.

They suggested me to swap Win 10 with the previous Win 7 to see what happens. But they are not going to give me a new Win 7 licence since this is not possible with the PC offer I accept, and I really don't want to pay one euro more to solve this issue since this is not my fault.

A real bad situation.

MZ

[idata]

I thank you for updating this issue.

I would like to replicate this matter but I will need some information from you.Please fill out this form /thread/77761 Default level information for reporting Graphics issues and report back with the http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Intel® graphics report and https://support.microsoft.com/en-us/instantanswers/b319762b-f281-41b4-b746-d14de804b246/open-and-run-dxdiag.exe DXdiag report. We will check if this is hardware or software issue. ThanksAllan.

[mmore13]

Hi Allan,

thanks for your efforts to find the cause of the issue.

I attach all the info, I hope they are enough for you to help me.

Thanks a lot!

MZ

[idata]

Thank you for the attachments. I have forwarded this information to the appropriate team. As soon as I get news about this matter, I will update this thread.

Allan.

[idata]

Thanks for your patience.

Please test the following driver version and let me know your findingsGraphics drivers version https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355 4552Allan.

[idata]

Hi,Thanks for your patience.The following is the response provided by the engineering team.This is a problem with the specific application not scaling to 4K and high pixel densities correctly. This should be reported to thehttp://proforum.bose.com/eve application developer. Windows 10 Anniversary Edition now offers better tools for the app developers to better handle the scaling process.

PCs today are being equipped with displays with increasingly high pixel densities, also referred to as dots-per-inch (DPI). The Surface Pro 4, for example, ships with a display that accommodates a 200% display scale factor. For applications that don't handle dynamic display scaling, this means that the image of the application shown on screen would either be reduced by half when displayed on an external display or doubled (depending on which monitor was configured as the "main display" when the user logged into Windows). As the difference between the display scaling of monitors increases the blurriness of applications becomes more and more noticeable.

Additional sources:

https://blogs.technet.microsoft.com/askcore/2016/08/16/display-scaling-changes-for-the-windows-10-anniversary-update/ https://blogs.technet.microsoft.com/askcore/2016/08/16/display-scaling-changes-for-the-windows-10-anniversary-update/

https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/ https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/

I hope this help.Allan.

[mmore13]

Hi Allan,

I'm really sorry to hear that, but I must accept it.

So, in order to use my new laptop I have to wait for all the software houses to update their tools I'm using.... 😞

Thanks for your help.

[mmore13]

Hi Allan,

thanks for your help too.

But unfortunately I installed this driver and I still have the issue.

No difference in performance if compared with the old driver.

Let me know.

No problem for me to be a beta tester, but I want this problem fixed as soon as possible.

Thanks.

[idata]

Thank you for the update.

I have forwarded this information to the appropriate team. I will update this thread as soon as I get news about this matter. Allan.