9 Replies Latest reply on Dec 13, 2016 5:17 PM by Intel Corporation

    Intel HD 515 problems with Skyrim SE

    ToxsickcitY

      Hi,

       

      I have more ongoing problems with intel graphics, this seems to be a never ending story firstly FO4... and other games

      I know this Tablet is not a power Superhouse!

      but it's of decent specs..

       

      HP Spectre X2 (8GB RAM) 500GB SSD Skylake 6Y54 Processor

       

      Can you please test with 6y54 processors, the skyrim se wont launch.

      goes into a black screen when trying to launch the game from the Launcher.

      I am running latest Website Beta 4539

      EDIT: I have tried 4530, 4501 both fail also...

       

      It seems that the issue is very odd! I have tried many different settings in the intel graphics control panel, i have also tried many variations of configuring the skyrim launcher settings...

       

      I see on my desktop computers that the skyrim game will launch very quickly.

      but on this I see the memory usage in Task manager load the memory for this game very slowly.. maybe taking 10 seconds to reach 300MB ram usage

      by 10 seconds on a desktop it will be 1.5GB ram usage

       

      the tablet computer 6y54, will also just stay black screen with 100% cpu usage until I force quit the game

       

      I hear no sound, which begs me to think this might be part of the issue? maybe the compatibility of audio is it?

       

      I ask Intel to look into this ASAP as I love using this tablet to make mods, and I have in the past helped you(intel) with getting FO4 working.. beta testing etc

       

      Please kindly send me private messages for Pre Beta/Alpha Drivers to test for you.

      EDIT: I have TRIED update audio driver ... NO LUCK

       

      Await your messages

        • 1. Re: Intel HD 515 problems with Skyrim SE
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ToxsickcitY:
           
          On the following link you will find the recommended settings to play Skyrim, that is always an option that you can try in order for the game to work properly:
           
          https://gameplay.intel.com/GamesSettings/8630/88202/intel-core-m5-6y54-processor-br-4m-cache-up-to-2-70-ghz-
           
          At this point you basically tried all the drivers that we have available for Intel® HD Graphics 515 graphics controller, but we can try now the one provided by HP, you just need to select the operating system on the link below:
           
          http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6431999
           
          Please let me know the results of trying that driver.
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: Intel HD 515 problems with Skyrim SE
            Intel_09

            This message was posted by Intel Corporation on behalf of

             

            Hi ToxsickcitY

             

            Sorry  you are having issue with your Intel graphics tablet. Please could you provide which OS you are running on? Please report back with graphics report of the driver loaded and the Intel® SSU

             

            We will try to resolve the issue as soon as possible.

            • 3. Re: Intel HD 515 problems with Skyrim SE
              ToxsickcitY

              Thankyou Both for your Messages,

               

               

              I have already tried the HP driver and that was also unsuccessful,

              Please find attached both the Graphics Info, & SSU report

               

              I hope there will be a solution soon.

              • 4. Re: Intel HD 515 problems with Skyrim SE
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :

                Thank you very much for providing that information.
                 
                Please try the following driver, it is version 4542 the latest:
                 
                https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88354
                 
                Any questions, please let me know
                 
                Alberto
                 

                • 5. Re: Intel HD 515 problems with Skyrim SE
                  ToxsickcitY

                  Hi,

                   

                  I have an update,

                  Yes the latest driver has allowed to play,

                  But..

                   

                  The game takes upto 5 minutes before the game menu is shown

                  This is actually evient in previous drivers

                  The game sits as a black screen for so long then suddenly it displays bethesda logo and menu...

                   

                  I did a small test and seen that the game process in task manager increases ram usage extremely slowly.

                  I dont know if that helps..

                   

                  maybe you can look at why this happens?

                  Fallout 4 launches very quickly, so this is a game bug i think maybe intel can remedy this?

                  • 6. Re: Intel HD 515 problems with Skyrim SE
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello :
                     
                    Thank you very much for providing that information.
                     
                    In regard to your question, yes since Fallout 4 works fine this could be very well a game bug.
                     
                    Another troubleshoot step that we can try will be to delete the game registry, to do a fresh installation of it.
                     
                    How did you get the game, did you get it from steam?
                     
                    If that is the case to delete the game registry please follow the instruction on the link below:
                     
                    https://www.youtube.com/watch?v=HnceR1iOH2U
                     
                    If the problem remains, since you just installed driver 4542, we need to update the previous information that you gave us.
                     
                    So, please fill the following chart with as much information as possible, this is in order for us to try to replicate the case in our lab:
                                                                                                                                                                                                                                                                                               

                    CategoryQuestionsAnswers (N/A if not applicable)
                    DescriptionProvide a detailed description of the issue 
                    Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                       Often (51-99%):
                       Sporadic (20-50%):
                       Very Sporadic (<20%):
                    Hardware (HW)Brand and Model of the system. 
                    Hybrid or switchable graphics system?
                       ie Does it have AMD or NV graphics too?
                     
                    Make and model of any Displays that are used to see the issue (see note2 below).
                       LFP
                    = Local Flat Panel (Laptop panel)
                       EFP = External Flat Panel (Monitor you plug in)
                     
                    How much memory [RAM] in the system (see note2 below). 
                    Provide any other hardware needed to replicate the issue.
                       ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                     
                    Hardware Stepping (see note1 below). 
                    Software (SW)Operating System version (see note2 below). 
                    VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                    Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                    SW or Apps version used to replicate the issue. 
                    ConfigurationsSingle display, clone, or extended (see note2 below). 
                    Display resolution & refresh rate setting of each display (see note2 below). 
                    AC or DC mode, i.e. is power cable plugged in or not? 
                    How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                       A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                      
                         
                    1.  
                    2.    
                    3.  
                    4.    
                    5.  
                    6.    
                    7.  
                    8.    
                    9.  
                    10.   
                       ...
                     
                     
                    Also, please provide the SSU report and the graphics report again, because we need to update that information.
                     
                    Let me apologize for any type of inconvenience.
                     
                    Any questions, please let me know.
                     
                    Alberto
                     

                    • 7. Re: Intel HD 515 problems with Skyrim SE
                      Ronald_Intel

                      Hello everyone,

                       

                      We just published a new Beta driver that should address most graphics corruption in Fallout 4* and The Elder Scrolls V: Skyrim Special Edition*.

                       

                      Please review all the information on this Beta before doing the installation: Intel® Beta Graphics Driver for Skyrim SE* and Fallout 4* for Windows® 10 and Windows 7*/8.1* [15.45]


                      We appreciate all the feedback you can provide us on this Beta.

                       

                      Kindest Regards,

                      • 8. Re: Intel HD 515 problems with Skyrim SE
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello:
                         
                        Thank you very much to for the information posted above.
                         
                        To :
                         
                        Please try the driver above and let us know the results.
                         
                        Any questions, please let me know.
                         
                        Alberto
                         

                        • 9. Re: Intel HD 515 problems with Skyrim SE
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello :
                           
                          I just wanted to check if you were able to try the driver posted previously and if the problem got fixed or if it still persists?
                           
                          Any questions, please let me know.
                           
                          Alberto