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This sounds like your SSD is failing or perhaps shutting down due to overheating. After the blue screen (caused by I/O operations to the SSD failing), the SSD is not being "seen" by the BIOS and it is thus attempting to do a network boot as the alternative.
Hope this helps,
I agree with N. Scott Pearson, on the second screen you posted the system is trying to use PXE boot to boot from network because it does not find a hard disk to boot from.
I suggest you to follow N. Scott Pearson suggestions and if you don’t find anything with those utilities, I would try a different hard drive if it is possible to isolate the issue.
First of all thank you for your comments and suggestions. Sorry for not answering your messages earlier but I wanted to do several tests. The temperature of the SSD did not exceed 30 degrees during the test I did.
My NUC was fixed behind my screen, then I decided to put it on the desk so that it is less exposed to the temperature of the screen.
During several days it worked and I did not have the problem of restarting inadvertently.
Then the problem started again. I opened the NUC, pulled out the SSD and replaced it (with the small screws on the side). I noticed by putting it back that the SSD was very free in the housing where it comes to lodge despite the thickness compensating wedge provided with the SSD when I bought it. This was not the case when I first installed it.
I did this several times and I had the impression that the PC hung less for a while.
Currently, there is no more blue screen and the NUC does not restart itself inadvertently but I still have the following problem: the NUC continues to slow down every 3 to 4 minutes, hangs and stops responding for a few tens of seconds during which I no longer have the hand and then responds again. While it is locked the indicator light of the SSD on the top of the NUC is ON and when it restarts the indicator light is off.
Given this latest information, can you tell me what the cause is: the NUC, the SSD, or both?
What can you suggest to me knowing that the products are still under warranty.
My suggestion is to replace the SSD first. If a new one also yields issues, you can always RMA the NUC at that point.
P.S. I am curious: Wedge? Some SSDs come with a piece of heat-conducting foam that can be put on the top of the SSD to help dissipate the heat from the SSD into the chassis (above). Other than that, I have no idea what you are referring to (send a picture).
If you have the Windows® DVD/CD drive or the bootable pen drive, you can try the following:
Changed your computer BIOS to boot from DVD/CD drive or from USB. Then restart your computer and see if you can get to the option to reformat or repair the disk. Type in "R", it takes you to recovery console and then in there type "CHKDSK" wait for results and then after this type in "FIXBOOT" and press enter.
This command makes a new startup sector on the system partition. After that type in exit and then it restarts your computer. After you restart, it will ask if you want to start your system in safe mode, regular mode and other mode. Choose the "last good known configuration" and after that, your computer starts normally.
Please see if this works for you.
Effectively with the SSD there was a piece (plastic frame with sticker) that I used (without fixing on the SSD) to catch the gap between the SDD and the housing. The thickness of the SSD being lower than the housing.
There was no information with the SSD about this piece when I bought it (SAndisk SSD Plus 240 Go). I did not think that it could be a piece of heat-conducting foam. Do you think it is the case and this could be the cause of my problem?
Your comments are very useful, thank you very much.
I understand better based upon that description. It is just to hold the drive tight in the drive bay (because it is thinner that many drives).
No, this has nothing to do with the issue at hand. As I said, I would suggest having the SSD replaced. If this doesn't alleviate the problem, have the NUC replaced.
Please bear in mind that Intel provides three years warranty for the Intel NUC, at this point if your system worked fine before and now you’re having this problem you can try the following before purchasing a new SSD or replacing the NUC.
Test your SSD in another system if it is possible.
Use System Restore: If your system recently started blue-screening, use System Restore to roll its system software back to a previous state. If this works, you’ll know that it’s likely a software problem.
Scan for Malware: Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.
Install Updated Drivers: https://downloadcenter.intel.com/product/87740/Intel-NUC-Kit-NUC5PPYH
Reinstall Windows: Reinstalling Windows is the nuclear option. It will blow away your existing system software, replacing it with a fresh Windows system. If your computer continues to blue screen after this, you likely have a hardware problem.
Please let me know how it goes.
Hello Vallamb ,
1. I'll advise to you not to follow Ivan's instructions, to fix your Windows using system Restore or even to reinstall Windows. If you will follow any of this procedures, you will loose your installed applications.
2. Instead of reinstalling or resetting Windows you can repair Windows much easier and without loosing any of your data or applications: you can repair Windows 10 with an In-place upgrade. Use the following procedure: Windows 10 Forums . In your case the easiest way, is using Media Creation Tool (starting at paragraph 6).
Based on the communication I have with Sandisk, I will see to have the SSD replaced.
Thank you for your comments and your help.