14 Replies Latest reply on Sep 20, 2017 11:21 AM by Stefan3D

    Forza Horizion 3 // Crash on Intel Gen9 Graphics


      Hi Support-Team,


      Forza Horizon 3 crashes after start on Intel Gen9 Graphics.





      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      Game crashes directly after start

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel NUC6i7KYK

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?


      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Fujitsu B24T-7 LED connected via HDMI

      How much memory [RAM] in the system (see note2 below).

      2x 8GB DDR4 2800

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).


      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 64Bit Build 14393

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). (from Microsoft Update Catalog)

      SW or Apps version used to replicate the issue.

      Forza Horizon 3 (Demo from MS Store)


      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080 @ 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?


      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Starting the game
      2. Error message "Unsupported graphics card"
      3. Click on "Ignore"
      4. The game crashes




      I think the game crashes because it only detects the 128MB eDRAM of the Iris Pro 580 (see attached FH3_THPSystemRequirementReport.xml).


      When it comes to the performance needed to run the game... it runs quite well on low settings on a GTX 750 and the Iris Pro 580 should match this performance level, so if we could get it to start I'm sure it would be fun to play on the NUC6i7KYK.


      Thanks and regards,