I would recommend loading the latest graphics drivers version 4539 and report back using the following template: Default level information for reporting Graphics issues
I will use the report to try to replicate this matter.
Confused with the numbering of drivers
I'm on 18.104.22.16834 but your saying to use 15.40.xx.4539
Where does the 21 fit in if the newest is 15?
Especially when windows is saying:
This computer currently contains driver versions newer than the versions you are about to install. Are you sure you want to overwrite the following drivers with the older versions?
Well it took the last numbers anyway but shows the driver you linked as starting with 20 and not 15 like the web page shows. Weird. It's still apparently an older driver though then what I was running with the number being 22.214.171.12439 now unless the first numbers mean jack to the version.
Well installed the beta driver. Changed sleep from 30 min to 1 min. Sure enough computer awakes to second display being nothing but blue. I can't find the DispDiag file but I've attached the others.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Computer awakes from sleep with display 2 non working
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
custom B150M Mortar Arctic 6600K
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Only onboard (6600K/HD530)
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
Acer s275bmii Main display that works after sleep
Samsung 65" 4K tv connected to computer via Onkyo Receiver
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Acer connected via DVI to hdmi adapter
Samsung/Onkyo receiver connected via Redmere HDMI cable directly
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Not listed as VBIOS?
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
Acer 1920x1080 60hz
Samsung/Onkyo 3840x2160 30hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Computer sleeps/hybernates
- wake computer
- Computer sleeps/hybernates
Seems as though I can wake the computer right after it goes to sleep/hibernate and it's fine. Anything a minute or so plus and it never sends the single back to the living room receiver/tv. As can be seen in the video. I'll also attach what the receiver sees the input as while it's actually getting the display signal. When the living room tv goes black then blue that is when the computer went to sleep/hibernate.
So as you can see it is a complete PITA. Especially after you have had a long day. Just spent 45min or so making dinner. To sit down power on the tv then the surround sound all to find out your pc went to sleep to have to get back up, set dinner down, go into the office, disconnect the hdmi cable, then reconnect it again, to go sit back down and start streaming from the pc. This shouldn't be happening but it is. Something about sleep/hibernate is not allowing the second display to get signal after waking back up. You can clearly see the receiver doesn't get the single from the properties window I pull up on the tv.
20161104_103345.jpg 3.3 MB
So I've had sleep/hibernate turned off for the past hour. I still have the desktop displaying in the living room as one should. So this issue is directly linked to sleep/hibernate and the display driver not fully re-initializing after sleep/hibernate.
To get around the issue I've had sleep/hibernate turned off and it's been just fine. Although I really don't want the computer running all the time. :-( I'm by far not the only one with this issue doing a google search last week. It seems to be a very widespread issue with the Intel GPU drivers.
Just checking in on if any headway has been made on a fix considering it's been over a week.
Knew nothing of it. Installing now and will update later today if I remember.
Problem still remains. Back to powered on all the time again. :-(