3 Replies Latest reply on Nov 3, 2016 2:01 PM by Intel Corporation

    intel ssd tolbox 3.4.0 not install

    zagorsky61

      Hello! Windows 10  Pro 32-bit not install Intel SSD Toolbox 3.4.0 (3.3.7 install no problem). When installing, the computer restarts. Log in attach.

       

        • 1. Re: intel ssd tolbox 3.4.0 not install
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Zargorsky61,

          We understand you are unable to install the Intel® Solid State Drive Toolbox in your Windows® 10 Pro 32bit. We would like to let you know that it should work fine as this version of OS was tested, but checking the log file you attached, we can noticed that the failure is happening on the install of the Visual Studio 2015 redistribution package.
          For that, we would like you to try the following:

          -Go to the control panel and access programs and features
          -Look for Visual Studio 2015, select it and click repair

          Once you do that, it is highly recommended to verify if the system have the latest updates installed, by running Windows* updates.

          Could you please as well provide us the full computer specs you have? (Computer brand/model, motherboard, BIOS version, SSD model, RAM, etc)

          Regards,
          NC

          • 2. Re: intel ssd tolbox 3.4.0 not install
            zagorsky61

            Thank you! The problem was in MS Visual C++ 2015 Redistributable (x86) 14.0.23026. After removing this package, Intel SSD Toolbox 3.4.0 has been successfully installed.

            • 3. Re: intel ssd tolbox 3.4.0 not install
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Zargorsky61,

              We are glad to hear that it worked just fine after removing the package. In case you need further assistance please let us know.
              Have a nice week.

              Regards,
              NC