13 Replies Latest reply on Feb 10, 2017 11:41 AM by Intel Corporation

    HD 4600 none existent monitors

    Sesame

      I got my latest graphics update today and 4 mysterious none existent monitors showed up in my setup. Then I found those monitors in device manager and they belonged to HD 4600. Those monitors got Hardware ID like "MONITOR\Default_Monitor". I am wondering why this happened and wish to solve it.

        • 1. Re: HD 4600 none existent monitors
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Sesame:
           
          In order to better assist you, we just need to get the following information:
           
          What is the model of the motherboard?
           
          What is the model of the processor?
           
          If this is a laptop, what is the model of it?
           
          Are you using an external graphics card?
           
          Which Windows version are you using?
           
          The latest version of the graphics driver for the Intel® HD graphics 4600 controller is driver version 45001, please try that driver:
           
          https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: HD 4600 none existent monitors
            benf

            I had the the same problem as the OP except mine was with Iris Pro Graphics 5200.  This was frustrating because it put my main screen on a non-existant monitor. To fix it so I could keep working, I just rolled back the driver to 20.16.15.4444 from 4/22/2016. I'm not sure what driver i rolled back from but it installed automatically through windows update.

            I'm not sure of my motherboard. It is a laptop.

            Processor i7-4980HQ

            Laptop is a Boxx GOBOXX-15

            No external graphics card but using discrete graphic card: Nvidia Quadro K2100M

            Windows 10 Pro

            Is there a different driver for the Pro Graphics 5200?

            Thanks@Alberto

            • 3. Re: HD 4600 none existent monitors
              dead_paulie

              Same problem after Win10 auto-updated the driver. My laptop had 6 displays attached!

               

              I needed to disable auto-update, remove the device, let Win10 find the new device, and it then installed the "original" driver for Win10AU.

               

              Dell M4800

              i7-4900MQ with Intel HD Graphics 4600

              Nvidia K2100M

              Win10Pro 14393.351

              Currently using 20.19.15.4444 as reported by the device manager

               

              I THINK the bad version that Win10 auto-installed was 4513 or 4531; definitely newer than what Alberto mentioned.

              • 4. Re: HD 4600 none existent monitors
                Yutamago

                I am having the same problem. See: Broken Driver 20.19.15.4531 (Windows 10, i5-4210M, HD 4600)

                I have 4 non-existant monitors in my configuration and if I connect any real monitors, they won't get any signal.

                I also can't open the Intel Graphics configuration.

                 

                The problem began with a Windows Update installing .4531.

                In order to solve this I had to go back until .4444 and disable automatic driver updates, .4501 didn't solve the problem.

                 

                MB: LENOVO Ginkgo 7A1

                CPU: i5-4210M

                Laptop Model: Lenovo G710

                Internal Graphics: Intel HD Graphics 4600

                No External Graphics Card.

                OS: Windows 10 Pro (Version: 1607; Build: 14393.351)

                • 5. Re: HD 4600 none existent monitors
                  MikeRM2

                  There are two laptops where I am working displaying the same issue.  Only the one monitor, but it is setting up multiple monitors.  Tried rolling back the drivers only to have them overwritten by the one that Windows Update is pushing out.  I am up to seven monitors now after disconnecting monitors by the display manager it adds another monitor.  Current driver reported by Device Manager, where this is still happening (20.19.15.4501), the newer one that was pushed, not sure the version was having this also.  Probably did not go back far enough back in the drivers to prevent the issue that Intel injected.

                   

                  MB: Unknown

                  CPU: Core i7-4702HQ

                  Laptop Model: Dell Precision M3800

                  Internal Graphics: Intel HD Graphics 4600

                  No External Graphics card.

                  OS: Windows 10 Pro (Version: 1607, OS Build: 14393.351)

                  • 6. Re: HD 4600 none existent monitors
                    Yutamago

                    MikeRM2 You can deactivate the automatic driver updates.

                    After you deactivated them, try uninstalling and deleting the currently installed driver 4531.

                    Windows should then fallback to 4501 and if you uninstall and delete that too, it should fallback to 4444.

                     

                    That's how I got my graphics working again.

                     

                    I hope they release a fix soon.

                    • 7. Re: HD 4600 none existent monitors
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello:
                       
                      Thank you very much to all the peers participating on this thread, the information is very valuable for us and for all the peers viewing it.
                       
                      To Sesame:
                       
                      You can always try the suggestions above from all the peers, or provide the information we requested on the thread above.
                       
                      Any questions, please let me know.
                       
                      Alberto
                       

                      • 8. Re: HD 4600 none existent monitors
                        Yutamago

                        Hey Alberto / intel_corp,

                         

                        there are three more people with this problem in Broken Driver 20.19.15.4531 (Windows 10, i5-4210M, HD 4600) .

                         

                        Do you know when we'll get a fix?

                         

                        Thanks,

                        Angelo

                        • 9. Re: HD 4600 none existent monitors
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Sesame:
                           
                          I just wanted to check if you saw the information we requested previously? That information is very important for us to further assist you.
                           
                          To Yutamago:
                           
                          An agent will be assign to provide support on your thread, she/he will be able to answer all the information you are requesting and provide further details about this matter.
                           
                          Any questions, please let me know.
                           
                          Alberto
                           

                          • 10. Re: HD 4600 none existent monitors
                            nhushka

                            I am also having this issue on my Dell m3800 laptop.  Please advise fix for this.

                             

                            -Nicole

                            • 11. Re: HD 4600 none existent monitors
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello nhushka:
                               
                              To all the peers viewing this thread, I just wanted to let you all know that we will be more than glad to assist you in trying to fix this problem with the PC.
                               
                              For us to be able to start an investigation on this subject, please submit your inquiry on a new thread, the reason for that is that every scenario is different, even if the same product is being used, so, for us further assist you and also in order for us to help you with the specific problem the PC might have, please submit a new thread.
                               
                              Let me apologize for any inconvenience.
                               
                              Regards
                               
                              Alberto
                               

                              • 12. Re: HD 4600 none existent monitors
                                Ronald_Intel

                                Hello Everyone,

                                 

                                I would like to let you know that the following issues show as fixed in our latest 15.40 internal build:

                                     1. Multiple non-existing monitors show up when Hyper-V is enabled.

                                     2. Graphics Control Panel is not available when Hyper-V is enabled.

                                 

                                We appreciate your patience while we post this new driver on DownloadCenter.intel.com.

                                 

                                I'll update the following thread once the driver is officially released:

                                https://communities.intel.com/thread/110642

                                 

                                Kindest Regards,

                                • 13. Re: HD 4600 none existent monitors
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello:

                                  Thank you very much to for the information provided on the previous post.

                                  To and all the peers on this thread:

                                  I hope the information posted previously was useful for all of you, at this point we need to wait for the new driver released, so please keep checking the thread provided by , since once the new driver is available you will find all the details in there.

                                  Thank you all for your patience.

                                  Any questions, please let me know.

                                  Regards

                                  Alberto