Skull Canyon (NUC6I7KYK) - Random Reboot.

Hello dkhl01:
 
Thank you very much for providing all those details.
 
At this pint basically you tied all the troubleshoot steps we recommend for this situation.
 
Do you have the option to test the NUC with a different power adapter?
 
Did you test it with just one memory stick, with both sticks?
 
Even though the memory seems to be working fine, do you have the option to use the NUC with another memory kit?
 
Which Windows version are you using?
 
The memory is fully compatible, however the NUC supports up to 2133MHz tops, is that the memory speed you are using? Because on the memory specs it says it supports up to 2800MHz but that is too high for the NUC.
 
Now, if the NUC is working with 2133MHz, and after trying the steps above the problem remains, then a replacement will be needed.
 
If you are interested in the replacement, please get in contact directly with us through chat, email, phone or online support, you just need to select processor on product type and you will get those options:
 
http://www.intel.com/content/www/us/en/support/contact-support.html#@12
 
Any questions, please let me know.
 
Alberto
 

Hello dkhl01:
 
Thank you very much for providing that information.
 
Yes, the reason why the memory needs to be set as 2133MHZ as maximum speed is because the memory controller is located on the processor, the processor on the NUC is Intel® Core™ i7-6770HQ, and as you can see on the following link, that is the proper memory setting for it:
 
http://ark.intel.com/products/93341/Intel-Core-i7-6770HQ-Processor-6M-Cache-up-to-3_50-GHz
 
So, if you run the memory at 2800MHz or 2400MHz, you are forcing the processor to run at speeds it does not support, and this problem could be related to that.
 
So, if you could please test the NUC at that speed, just for testing purposes it will be helpful, in order to see if the problem gets fixed, and because of the same reason we recommend to test it with just one memory stick at the time.
 
Once you do that, if it does the same, then it might be a defective NUC and a replacement will be needed.
 
Any questions, please let me know.
 
Alberto
 

Hello dkhl01:
 
At this point, to test the NUC with just one memory stick with both sticks will be a good thing to try, to isolate a possible problem with the memory RAM itself.
 
After trying that, if the problem remains, then to change the memory speed to 2133Mhz, you just need to get in the BIOS:
 
Look for the option: “advanced”
Then look for “performance”
Choose: “memory”
 
Then you will see some options on the right side, below you will see which values to choose on them:
 
Memory profile: Manual
Memory Reference Multiplier: 1.33
Memory Multiplier: 16
Voltage: 1.2
 
By doing that the memory should run at: 2133MHz.
 
If you have the option to use the NUC with a different SSD, that is also another troubleshoot step that will be very helpful in order to try to find out what might be the reason for this problem.
 
Any questions, please let me know.
 
Alberto
 

Hello dkhl01:
 
I just wanted o check if the information posted previously was useful for you and if you need further assistance on this matter?
 
Any questions, please let me know.
 
Alberto
 

I have the same issue. My ram is different, though.

G.SKILL Ripjaws Series 32GB (2 x 16G) 260-Pin DDR4 SO-DIMM DDR4 2133 (PC4 17000) Laptop Memory Model F4-2133C15D-32GRS

Hello jveazey:
 
If you tried the steps above and the problem remains, please submit your inquiry on a new thread, the reason for that is that every scenario is different, even if the same product is being used, so, for us further assist you and also in order for us to help you with the specific problem the PC might have, please submit a new thread.
 
Let me apologize for any inconvenience.
 
Regards
 
Alberto
 

My bios settings for ram was already set to those values. The reboots continue to be a problem. I have created a separate thread for my issue, per the request of Intel support. That thread can be found here.

Skull Canyon (NUC6I7KYK) - Random Reboot.

Hello jveazey:
 
Perfect, an agent will assign to that thread is order to further assist you to try to fix this problem.
 
Regards
 
Alberto