Earlier this year I built a new desktop and among the parts that I purchased I bought an Intel Core i5-6500 6MB Skylake Quad-Core 3.2 Ghz LGA 1151 as well as an MSI Z170A SLI Plus LGA 1151 Intel Z170 Motherboard.
About 1-2 months ago I turned on my desktop and after about 2 seconds it restarted itself and repeated this process until I unplugged the power cable. After letting the desktop rest for 1 minute I plugged it back in and it booted up just fine. This problem presented itself again about 2 weeks ago and this time I unplugged the desktop, took it to my work bench and used a multi-meter to test each connection on the power supply and all of my power readings came back good. The desktop continued to work just fine.
Almost 1 week ago now my desktop shutdown on its own and when I turn it on I get a similar issue only this time it doesn't restart itself. It doesn't POST, there aren't any beep codes, no video, my LED keyboard/mouse don't light up, and my wireless headset adapter doesn't light up either.
Here's a list of the things I have tried:
1) Used a different monitor.
2) Switched to on-board graphics.
3) Switched RAM slots.
4) Reseated the video card.
5) Reseated all power supply connections.
6) Unplugged all peripheral devices.
7) Unplugged the DVD Drive, Blu-Ray Drive, and SSD.
8) Took out the video card.
9) Took out the RAM.
10) Reapplied thermal paste.
11) Reseated the CPU.
12) Checked to ensure none of the motherboard CPU pins were damaged or bent.
This issue continues to persist and I haven't had any trouble with any other component in my desktop. I've also noticed that my motherboard has an EZ Debug LED and it shows that the CPU is at fault.
The only thing I can't do is try a different CPU as I don't have one laying around and everyone I know that has a gaming desktop don't have an LGA 1151 compatible CPU (I built their rigs or consulted with them on the subject). I also don't have a motherboard laying around either however all of the fans spin up just fine and I haven't found any visible damage to the motherboard which leads me to believe that the CPU is at fault. I'm open to suggestions on the issue but I'm fairly certain the issue is the a faulty CPU.
Another issue that I'm having is submitting a warranty request with Intel. I've been trying the website for the past 3 days and it says that the "System is unavailable". I've tried Live Chat but it has been unavailable even at this hour. I've been searching for an email option but I haven't been able to find an email address under contact support or anywhere throughout their website including Google.
So my question is: What am I supposed to do?
I know I can call but that will take some time to clear my schedule in order to sit on a service call for however long that will take therefore having the system available to submit warranties or email is generally my best option.
Here are my system specs for troubleshooting purposes:
Motherboard: MSI Z170A SLI Plus LGA 1151
CPU: Intel Core i5-6500 MB Skylake Quad-Core 3.2 Ghz LGA 1151
Video Card: MSI GeForce GTX 960 4GB
RAM: (2 x 8GB) G.Skill Ripjaws 4 series 288-pin DDR4 2400 (PC4 19200)
Power Supply: XFX ProSeries P1-1000-BELX 1000W
SSD: Samsung 850 EVO 500GB