3 Replies Latest reply on Nov 1, 2016 1:11 PM by Intel Corporation

    Fifa 17 - Display driver stopped responding and has recovered - Iris Pro 5200 graphics - Win 10 64-bit

    Theofingers

      Under heavy graphics use (video game) the screen occasionally freezes for a couple seconds then recovers. A dialog box then appears with the following message:

       

      Display driver stopped responding and has recovered
      Display driver intel HD graphics Drivers for Windows 10(r) stopped responding and has successfully recovered

       

      The problem has not (so far) occurred in non-game use.

       

      I have:
      - Confirmed Win10 is up to date
      - Confirmed the system is running the latest version of DirectX
      - Installed the latest graphics driver available on Intel Website (Tried the newest Fifa 17 Beta driver - Beta 15.40.xx.4539 )
      - Run memory tests that reported no errors detected
      - Added (and removed) registry TdrDelay parameter

       

      Threads here discussing the same error message suggested downloading and installing more recent versions of Intel’s graphics drivers than were available on system manufacturers' websites.

       

      Is there a newer generic Intel driver package that might be a solution for this problem? Not sure which other driver to try, tried a few now with the same error even when running the game on the lowest settings, it works for around 10 minutes with no lags and then freezes.

       

      Thanks!

       

      Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.161004-1602)

                       Language: English (Regional Setting: English)

            System Manufacturer: Apple Inc.

                   System Model: iMac14,1

                           BIOS: Default System BIOS

                      Processor: Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz (4 CPUs), ~2.7GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8132MB RAM

                      Page File: 2800MB used, 7243MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

       

      Display Devices

      ---------------

                Card name: Intel(R) Iris(TM) Pro Graphics 5200

             Manufacturer: Intel Corporation

                Chip type: Intel(R) Iris(TM) Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0D22&SUBSYS_0122106B&REV_08

           Display Memory: 4178 MB

         Dedicated Memory: 112 MB

            Shared Memory: 4066 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: iMac

               Monitor Id: APPA012

              Native Mode: 1920 x 1080(p) (59.934Hz)

              Output Type: Internal

              Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

      Driver File Version: 10.18.0015.4256 (English)

           Driver Version: 10.18.15.4256

              DDI Version: 12

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 2.0

      Graphics Preemption: Primitive

      Compute Preemption: Thread group

                 Miracast: Not Supported by WiFi driver

      Hybrid Graphics GPU: Integrated

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 7/17/2015 12:00:00 AM, 36681912 bytes