Does the LED on the power switch light up when you press it? If no light, this could mean that the NUC's power brick is defective. If it does light up, see if it is then flashing in a pattern. The patterns have meanings; see Intel NUC Blink Codes and Beep Codes for more information. In most cases, the problem is caused by bad, incompatible or incorrectly installed memory...
Hope this helps,
Yes, the LED light is on and solid. Strangely, the device continually restarts with a two minute cycle.
The memory I have is compatible with the nuc. Ive tried using one memory slot at a time in case one is defective... still no video output when I turn it on.
You could test the NUC without memory, connect headphones or speakers and power on the NUC, you should be getting 3 beep tones.
See the list of troubleshooting information below:
Troubleshooting No Boot Issues on Intel® NUC Products
I tried that. Without the memory installed it gives the proper error code.
After two days trying 6 different monitors with the HDMI and also mini display to HDMI/DVI converters I give up. Shouldn't be this hard to get a simple video output from this thing so, Im sending it back to the vendor as defective.
I did buy the exact same components with attdobi from Amazon.
Too bad, just saw this post today.
No video output at all either from display port or HDMI. Can't see BIOS with/without RAM installed.
Even worse, all USB port NOT working. Tried with USB keyboard / USB drive. None of them are working.
I believe that this should be system issue instead of Samsung M.2 or Kingston RAM issue.
Should I return it to Amazon directly or get exchange from Intel?
Thanks for help or comment from anyone first.
Well, you won't see BIOS (or have working USB) without working RAM installed. Follow this process for verification:
- If M.2 SSD is installed, remove it (always test DIMMs alone beforehand).
- Install only one DIMM. Power on and try to enter BIOS setup. Try both sockets. If it doesn't work in either, repeat with other DIMM.
- If you have working DIMM, test it using boot from flash disk containing MemTest86+
- If to this point and ok, repeat steps 2 & 3 with two DIMMs installed (unless you isolated a DIMM as bad in step 2).
- If everything is ok, now is time to install M.2 SSD.
If you can't get it going, getting a replacement through Amazon would be preferable (if you I still can).
Hope this helps,
I eventually returned the product as defective. I think I was just unlucky... thankfully amazon refunded everything including the RAM and the SSD.
As Morpheuskickwrote, I simply didn't have any HDMI or UBS port that were working. I basically brought an expensive brick that powers a white LED on and off ... I'm a data scientist in Silicon Valley so I got no shortage of debugging advice from engineers around me.
And ... YES, I installed the SSD and the RAM ... Yes, I tried installing the RAM one at a time with and without the SSD. In 2016 I expect even a toaster to give me an HDMI output if it comes with an HDMI port ... HDMI toaster patent pending : )
Hi Allan, attdobi,
I also returned all components as well after two days of cross testing.
I really suspect that this is RAM compatibility issue.
Since no time and budget to buy and wait for DDR4 RAM to test, I can't help but return all components as well
Thanks for your reply. It is very helpful even this issue has not been solved yet.
I too bought the same DIMMs with the same results. It's a shame that Amazon shows that combination as if it is a recommendation. I believe they are incompatible.
Without working RAM there is no RAM for video and therefor no output. I think that kills POST so nothing else works either.
DIMM compatibility is important.
For my NUCs, I have stuck with Crucial memory. I have never had a problem using it. I steer clear of Kingston memory altogether.