10 Replies Latest reply on Nov 3, 2016 11:45 AM by Intel Corporation

    DC3217BY - Black Screen / No Bios on boot

    puros

      Hi Experts,

       

      My Nuc was working great so far for the last 3 years. It was working when it was setted up on the HDMI on my TV (max résolution 1360x768)

      DC3217BY has 2x4Gb memeory, 120Gb SSD and bluetooth card.

       

      My problem appears when I unplugged the Nuc off. For any reason, when the Nuc is booting, there is no bios.

      Here are what i tried to figure what's going on, with the same conclusion

       

      * Try another TVScreen

      * Try another Hdmi port

      * Try another Hdmi cable

      * Try with VGA Screen, mini displayPort / VGA adaptator on several screens,

      * Try with VGA Screen, HDMI / VGA adaptator on several screens,

       

      Still no video, no bios.

       

      I opened the Nuc to get off the memories, SSD and BT. Here what i tried

       

      * One memory on slot A

      * One memory on slot B

      * No memory

      * One memory on slot A without SSD

      * One memory on slot B without SSD

      * No memory without SSD

       

      Still no video, no bios.

       

      I also tried to reset bios parameter with the jumper setted it up on 2/3 position.

      After a 20 minutes wait and jumper back to 1/2 position, still no video, no bios.

       

      Any feedback on a similar situation ?

      Please advice.

       

      Pierre