Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20495 Discussions

Chrome screen fliking on intel HD 530 graphic

idata
Employee
3,471 Views

Chome shakes/flickers every time my mouse pointer hovers over a link. This only happens in full screen.

Disable hardware acceleration in the chrome could workaround the issues, but definitely not an good fix. some people has similar issues, and are talking in https://productforums.google.com/forum/# !topic/chrome/jECGK8YCihg Google Groups

Any suggestions?

Here is my hardware and os configuration

  • Microsoft Windows 10 Enterprise (x64) Build 14931.1000
  • intel graphic Driver Version: 21.20.16.4534

0 Kudos
30 Replies
idata
Employee
976 Views

Hello TaileZhang,

I apologize for any inconvenience.

Please try updating your Intel® HD Graphics to the latest version, .4501 is the latest version which you can find here https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]. Make sure that your Windows® 10 is up-to-date, so run Windows Updates.

Does the issue persist using a different web browser?

Regards,

Amy.

0 Kudos
idata
Employee
976 Views

I met the issue on the 4501 driver. and upgrade the driver to 21.20.16.4534 through windows update, the issue is still there.

0 Kudos
idata
Employee
976 Views

Do you remember the driver version that was working for you?

Regards,

Amy.

0 Kudos
idata
Employee
976 Views

It is the new installed PC. First version driver i used is 4501, which has this issue.

From the thread, https://productforums.google.com/forum/# !topic/chrome/jECGK8YCihg Google Groups . There is not only me. Some people use HD 530 has this issue also .

0 Kudos
idata
Employee
976 Views

Let´s try with some older driver version, this way we can confirm if it the issue is with one driver in specific.

.4300; https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

.4424;https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Beta .4474; https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

This will help to narrow the issue, please give it a try and let me know how it goes

Regards,

Amy.

0 Kudos
idata
Employee
976 Views

Thanks. on travel now and will try after i back home.

0 Kudos
idata
Employee
976 Views

Keep me posted.

Regards,

Amy.

0 Kudos
idata
Employee
976 Views

I have tested 4300 version driver. Still same issue.

0 Kudos
idata
Employee
976 Views

I notice the 4534 version driver is more easy to reproduce the issue. and old driver, like 4300,are less frequency to meet the issue.

0 Kudos
idata
Employee
976 Views

/thread/107760 TaileZhang and the others peers in the thread; in order to start an investigation in regard to this matter, please fill out the following form; https://communities.intel.com/thread/77761 https://communities.intel.com/thread/77761, and post it here. Make sure to add the build version of your operating system and Chrome version you have installed, this form will help to gather more information based on your systems.

Regards,

Amy.

0 Kudos
idata
Employee
976 Views

Description

Provide a detailed description of the issue

Chome shakes/flickers every time my mouse pointer hovers over a link. This only happens in full screen.

Disable hardware acceleration in the chrome could workaround the issues, but definitely not an good fix. some people has similar issues, and are talking in https://productforums.google.com/forum/%23%21topic/chrome/jECGK8YCihg Google Groups

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):X

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

DIY, Motherboard: Gigabyte B150M-D3V CPU: Intel core I5 6500

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

NO

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

attached

How much memory [RAM] in the system (see note2 below).

<td style="padding: 0 5.4pt; bo...
0 Kudos
idata
Employee
976 Views

Thank for the information.

 

 

Let me look into it, and I will keep you posted.

 

 

Regards,

 

Amy.

 

0 Kudos
idata
Employee
976 Views

We have just released a new driver version which is .4542, while we are still reviewing your case I am going to need from you to test this driver; so please give it a try and let me know how it goes.

Intel® HD Graphics version .4542; https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-%3Fproduct%3D88345 Download Intel® Graphics Driver [15.45]

Regards,

Amy.

0 Kudos
ffabi2
New Contributor I
976 Views

Still flickering (4542)

I have the flickering everytime when I hover a link, except when the popup on the left button is open, the box that shows the path of the link. When I hoover really fast over links so that the popup stays open, I have no flickering at all

@TaileZhang do you have 100% that way too?

@Amy Are you in contact with Google? Seems more like a Chrome problem?!

0 Kudos
idata
Employee
976 Views

Yes, still flickering on 4542.

For me, only flickering when chrome windows be max screen size.

0 Kudos
idata
Employee
976 Views

/thread/107760 TaileZhang, thank you for installing the driver.

I will add this outcome to the investigation, I will keep you posted.

Regards,

Amy.

0 Kudos
idata
Employee
862 Views

/thread/107760 TaileZhang, were still investigating this matter.

For debugging purposes, could you please provide the DxDiag and the SSU report with the the driver .4542 installed?

Regards,

Amy.

0 Kudos
idata
Employee
862 Views

will back to u the info of the 4542

And, after I roll back to chrome Ver. 49, the issue resolved. I think maybe Chrome 55 use some advanced GPU features caused this issue. no sure it is GPU/Driver or the Chrome bug.

0 Kudos
idata
Employee
862 Views

@Amy

SSU report & Dxdiag of 4542 attached .

0 Kudos
idata
Employee
862 Views

@Amy

Just Found not only chrome. Wechat , an very popular IM tool in china, win 10 UWP version will also shaking when use mice hover a link.

0 Kudos
Reply