8 Replies Latest reply on Dec 1, 2016 5:31 PM by Intel Corporation

    Intel RST, RAID 10 array offline, clear metadata ?

    l203in

      Hello everyone,

       

      I'm experiencing a problem with my RAID 10 array and need some advice.

      My computer is based on an ASUS P8Z77 WS motherboard with an Intel controller managing the following ports :

      2 x SATA 6Gb/s port(s)

      4 x SATA 3Gb/s port(s)

      My OS is Windows 7.

      I have a RAID 0 array of two SSDs for the system on the two SATA 6Gb/s ports and a RAID 10 array of four HDDs for data on the four SATA 3Gb/s ports.

      Both arrays are managed through Intel Rapid Storage Technology software version 12.9.0.1001.

       

      Yesterday I tried to clone a friend's HDD with Clonezilla, using an extra SATA port managed by a Marvell PCIe 9128 controller.

      During the process of trying to save an image of the HDD on my computer, I couldn't see my RAID 10 array as a target to save the image and aborted the process.

       

      After a reboot, one of the physical HDD of my RAID 10 array was indicated as degraded, so I allowed the IRST software to rebuild the data under Windows overnight.

      Everything went fine and my RAID 10 array was working this morning.

      Tonight I started my computer and realized my RAID 10 array was not accessible. All of the four drives are marked as offline in the IRST's POST slash screen and in the IRST software under Windows.

       

      I'm pretty sure the HDDs are working and the data on the disks should be OK, but I'm not sure how to try to get it online again.

      In the IRST software, I have the option to "Clear metadata" for each one of the four physical HDDs of my RAID 10 array.

       

      So my questions are :

       

      1. Should I click "Clear metadata" in order to let the RAID 10 array "rebuild" itself ?

      1B. Which one should I click then ?

       

      2. Would it be possible to try to rebuild the data from the RAID 10 array HDDs and save it to another HDD before trying anything with the IRST ?

      2B. Which software would allow me to do that ?

       

      3. Should I cry ?

       

      Thanks in advance if you have any insight in this kind of problem and any advice...

        • 1. Re: Intel RST, RAID 10 array offline, clear metadata ?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello l203in,

           


          I am sorry to hear you are having issues with this RAID 10 configuration.

           

          First, I would like to have a better overview of the configuration you have, there is a report that you can pull from RST.

           

          Here you can find the instructions on how to do so: http://www.intel.com/content/www/us/en/support/boards-and-kits/000006351.html

           

          Additionally, there is something you can do to help the issue.

           

          Please check this screenshot proceed and let me know how it goes

           

          sdef4444.png

           

           


          Regards,
          Esteban C

          • 2. Re: Intel RST, RAID 10 array offline, clear metadata ?
            l203in

            Hi Esteban C,

             

            First of all, thanks for getting involved into my problem.

            You'll find the report of my system below.

            SATA_Array_0000 on ports 0 and 1 is working fine ("BOOT" dual SSDs with the OS), but the four WD HDDs are not indicated as an array anymore (previously SATA_Array_0001 "DATA")

            I also attach a screenshot of the IRST window if that might help :

            IRST.jpg

            System Report

             

            System Information

            OS name:  Microsoft Windows 7 Professional

            OS version:  6.1.7601 Service Pack 1 7601

            System name:  GAIA

            System manufacturer:  System manufacturer

            System model:  System Product Name

            Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 3.501  GHz

            BIOS:  American Megatrends Inc., 3505

             

            Intel® Rapid Storage Technology enterprise Information

            Kit installed:  12.9.0.1001

            User interface version:  12.9.0.1001

            Language:  English (United Kingdom)

            RAID option ROM version:  11.0.0.1339

            Driver version:  12.9.0.1001

            ISDI version:  12.9.0.1001

             

            Storage System Information

            RAID Configuration

             

            Array Name:  SATA_Array_0000

            Size:  488'396 MB

            Available space:  3 MB

            Number of volumes:  1

            Volume member:  BOOT

            Number of array disks:  2

            Array disk:  000000001205090473DA

            Array disk:  0000000012070906FD96

            Disk data cache:  Enabled

             

            Volume name:  BOOT

            Status:  Normal

            Type:  RAID 0

            Size:  488'392 MB

            System volume:  Yes 

            Data stripe size:  128 KB

            Write-back cache:  Off

            Parity errors:  0

            Blocks with media errors:  0

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Hardware Information

             

            Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller

            Type:  SATA

            Mode:  RAID

            Number of SATA ports:  6

            Number of volumes:  1

            Volume:  BOOT

            Number of spares:  0

            Number of available disks:  4

            Rebuild on Hot Plug:  Disabled

            Manufacturer:  32902

            Model number:  10274

            Product revision:  4

            Direct attached disk:  000000001205090473DA

            Direct attached disk:  0000000012070906FD96

            Direct attached disk:  WD-WCATR2578995

            Direct attached disk:  WD-WCATR2433154

            Direct attached disk:  WD-WCC3F1942346

            Direct attached disk:  WD-WCC3F1943622

             

            Disk on Controller 0, Port 0

            Status:  Normal

            Type:  SATA SSD

            Location type:  Internal

            Usage:  Array disk

            Size:  238 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 6 Gb/s

            Model:  M4-CT256M4SSD2                         

            Serial number:  000000001205090473DA

            SCSI device ID:  0

            Firmware:  000F   

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 1

            Status:  Normal

            Type:  SATA SSD

            Location type:  Internal

            Usage:  Array disk

            Size:  238 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 6 Gb/s

            Model:  M4-CT256M4SSD2                         

            Serial number:  0000000012070906FD96

            SCSI device ID:  1

            Firmware:  000F   

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 2

            Status:  Offline

            Type:  SATA disk

            Location type:  Internal

            Usage:  Unknown

            Size:  932 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD1002FAEX-00Z3A0                  

            Serial number:  WD-WCATR2578995

            SCSI device ID:  2

            Firmware:  05.01D05

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 3

            Status:  Offline

            Type:  SATA disk

            Location type:  Internal

            Usage:  Unknown

            Size:  932 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD1002FAEX-00Z3A0                  

            Serial number:  WD-WCATR2433154

            SCSI device ID:  3

            Firmware:  05.01D05

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 4

            Status:  Offline

            Type:  SATA disk

            Location type:  Internal

            Usage:  Unknown

            Size:  932 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD1003FZEX-00MK2A0                 

            Serial number:  WD-WCC3F1942346

            SCSI device ID:  4

            Firmware:  01.01A01

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 5

            Status:  Offline

            Type:  SATA disk

            Location type:  Internal

            Usage:  Unknown

            Size:  932 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD1003FZEX-00MK2A0                 

            Serial number:  WD-WCC3F1943622

            SCSI device ID:  5

            Firmware:  01.01A01

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

            • 3. Re: Intel RST, RAID 10 array offline, clear metadata ?
              l203in

              I forgot to mention I can't access any "mark as normal" option in the IRST software.

              I guess that might be linked to the fact all four drives are marked as offline, as opposed to only one being defective...

              • 4. Re: Intel RST, RAID 10 array offline, clear metadata ?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello l203in,

                Thank you for all the information provided.

                I will perform an investigation in order to reply and keep working with you.

                Regards,
                Angie

                • 5. Re: Intel RST, RAID 10 array offline, clear metadata ?
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello l203in,

                  Thank you for your time,

                  I am still investigating your case. I will reply to you as soon as I have further details.

                  Regards,
                  Angie

                  • 6. Re: Intel RST, RAID 10 array offline, clear metadata ?
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello l203in,

                    I do apologize for the delay on my reply.

                    I will keep working on your issue, I will try to confirm any detail I get as soon as possible.

                    Regards,
                    Angie 

                    • 7. Re: Intel RST, RAID 10 array offline, clear metadata ?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello l203in,

                      Thank you for your time,

                      I am still investigating your case. I will reply to you as soon as I have further details.

                      Regards,
                      Angie

                      • 8. Re: Intel RST, RAID 10 array offline, clear metadata ?
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello l203in,

                        That you for your valuable time.

                        After an extensive research and with all the information provided it seems like RAID structure got corrupted on the RAID 10 volume.

                        In regard to the option of "Clear Metadata"; this will completely delete RAID structure from the hard drive.

                        If you are not able to see the option to "Mark as normal" or "Verify and Repair", if you need to retrieve the information that is in the RAID 10 volume; my recommendation it is to visit a local computer shop. The local technicians might be able to retrieve information using 3rd party tools, to avoid the loose of information.

                        I am looking forward to hearing from you.

                        Regards,
                        Angie