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Intel HD 530 crashing on new laptops.

idata
Employee
3,807 Views

Good day! Is there a solution to this, just bought a new laptop ASUS-UX501 Windows 10, and the Intel HD 530 driver crashed once, flashing and flickering like broken glass occured.

Thank you,

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11 Replies
idata
Employee
1,259 Views

Hello mikhail_eusebio ,

 

 

 

Please try uninstalling the graphics driver and then reinstall it, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html?wapkw=intel+display+audio Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver, once you uninstall this driver go ahead and restart your system and then manually install the latest driver that Intel has released.

 

 

Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

 

 

Download the graphics driver here: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

 

 

 

Best wishes,

 

 

 

Ivan

 

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idata
Employee
1,259 Views
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idata
Employee
1,259 Views

Hello mikhail_eusebio,

 

 

 

Was the issue resolved with the new driver version? were you able to install it and solve the issue?

 

 

 

Ivan.

 

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MGaji
Beginner
1,259 Views

Hi i think i have a same issue and i did install new version of drivers and it works. Flickering screen stop. But i have now diffrent problem when i click on a start buton pop up is not smooth. I don't how to explane is like i play a game on a 30fps not on 60 to be smoother. That is problem for desktop screen it's tizzy...:)

ASUS ROG GL752VW-DH71

17.3-inch Gaming Laptop

(Intel i7 2.6GHz,

16GB DDR4 RAM,

1TB HDD,

240 ssd

GTX960M 4GB Graphic Card,

Windows 10 pro)

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idata
Employee
1,259 Views

Did you try uninstalling the driver and reinstalling the driver manually following the steps from the links above?

 

 

 

Ivan.

 

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MGaji
Beginner
1,259 Views

Yes, and it's a same effect. Please is there any trick for this?

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idata
Employee
1,259 Views

I'm sorry there is not trick that I am aware of it, please bear in mind that this driver that you installed is an Intel® generic driver. Intel provides http://downloadcenter.intel.com/ generic versions of drivers for general purposes. Your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver.

 

 

At this point, I suggest you to uninstall this driver and to install the driver from your computer manufacturer, please try that and see how it goes.

 

Your computer manufacturer customizes the drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the Intel® drivers.

 

 

You can get the ASUS graphics driver at the following link:

 

http://www.asus.com/support http://www.asus.com/support

 

 

If you wish, you can try one more time uninstalling and reinstalling the driver, just follow the steps that I posted above to uninstall and manually install the driver.

 

 

 

Regards,

 

 

 

Ivan

 

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idata
Employee
1,259 Views

Good day Ivan,

so far so good and quite stable except, when hovering into a link or something it flickers/flash for a few seconds.

(1) unexplainable high gpu usage and temp. rise while using chrome and on idle, e.g scrolling in facebook. disabled hardware acceleration after this event.

Sincerely,

Mikhail

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idata
Employee
1,259 Views

Hi,

 

 

 

There is a new driver version that it was recently released that you can try.

 

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345

 

 

Make sure you follow the steps mentioned above to uninstall and install the driver.

 

 

Also, keep Windows up to date and with the latest BIOS update, you can contact your computer manufacturer to update the bios and for specific system updates..

 

 

 

Regards,

 

 

 

Ivan.

 

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MGaji
Beginner
1,259 Views

This new drivers resolve my problem with the flickering screen and now start button is smooth when its pop-up. I recommend this. thx

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idata
Employee
1,259 Views

Thanks milosadmin and I'm glad that the new driver solved your problem.

 

 

 

Best wishes,

 

 

Ivan.

 

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