2560x1440 1440hz on on Intel Graphics HD 520 with Optimus

TTris3 · ‎10-24-2016

Hello all,

I recently bough a g-sync monitor that is spec'd as 2560x1440 at 144hz and plug into my laptops mini-displayport 1.2 port (cable goes from mini to full size). Intel Graphics options allow me to bring the displays refresh rate up to 144hz in the options but when put anything above 85hz the display keep flickering and the Intel Graphics driver continuously crashes. When I try in the Windows display settings I get the same result. I am also having the Intel drivers crash when I even change in game settings to 144hz even though it is specifically using the dedicated graphics card.

Here is some additional relevant information for troubleshooting purposes:

Intel Graphics Driver version: 20.19.15.4404

CPU: Core i7-6700QH

GPU: GTX 970m

Laptop Model: MSI GS60 ghost pro 4k 6th gen

Monitor: Acer Predator XB271HK

After seeing what has been happening, I am very convinced this setup wont work and either will g-sync so I pretty much go screwed on the monitor

idata · ‎10-25-2016

Hello Friznutz,

In regard to your concern, please try to install one of the latest drivers for your Intel® HD Graphics 530 (according to your Intel® Core™ i7-6700HQ Processor).

On the following link you will be able to find one of the latest drivers:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Please install the driver and let me know the results.

I am looking forward to heard from you.

Regards,

Angie

TTris3 · ‎10-25-2016

Hello Angie!

Updated to 20.19.15.4474 and am still encountering the issue.

Is there any way I can show a log of what the error was? I can't anything relevant in C:\Intel\Logs\.

idata · ‎10-26-2016

Hello Friznutz,

Thank you for your reply. I do apologize for any inconvenience that you may have experienced.

Before I can proceed to assist you with your matter, I would like to confirm which will be the Operating System you are using? Also if you have done any upgrade to it?

Hope I can hear from you soon.

Regards,

Angie

TTris3 · ‎10-27-2016

I am running Windows 10 with the anniversary update. If you are referring "upgrades" to hardware I have not made any changes.

idata · ‎10-28-2016

Hello Friznutz,

Thank you for your reply.

On this case, I would like to recommend you to try the following steps to confirm if they may solve your issue:

Proceed with a manual uninstall of your current graphic driver:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

And the complete the manual install

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html inhttp://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Windows® 10 & Windows 8* or Windows 8.1*

Of the latest graphic driver for your Intel® Core™ i7-6700HQ Processor:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

If these steps do not solve your issue, please reply with the model of your motherboard.

Regards,

Angie

idata · ‎11-02-2016

Hello Friznutz,

I would like to know if the information that I have provided to you was able to solve your issue?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to heard from you.

Regards,

Angie.

TTris3 · ‎11-02-2016

I reinstalled both the Intel and Nvidia drivers without success. Sorry for the late response as I am having trouble finding the model of the motherboard. I am in contact with MSI about the motherboard and will reply with the model once they have replied.

idata · ‎11-03-2016

Hello Friznutz,

Do not worry, take the time that you need in order to get that information.

Could you also please let me know which programs are you running when you see the issue?

Do you see this issue with all the programs that you run?

And, I would like to know if you are connecting your computer through any straight cable, or if you are you using any kind of adapter?

Hope I can hear from you soon.

Regards,

Angie

idata · ‎11-10-2016

Hello Friznutz,

Please let me know if you will need more time in order to confirm the previous information required:

Could you also please let me know which programs are you running when you see the issue?

Do you see this issue with all the programs that you run?

And, I would like to know if you are connecting your computer through any straight cable, or if you are you using any kind of adapter?

And also if you have been done any progres to solve your concern?

Regards,

Hello Friznutz,

Please let me know if you will need more time in order to confirm the previous information required:

Could you also please let me know which programs are you running when you see the issue?

Do you see this issue with all the programs that you run?

And, I would like to know if you are connecting your computer through any straight cable, or if you are you using any kind of adapter?

And also if you have been done any progress to solve your concern?

Regards,

Angie

TTris3 · ‎11-11-2016

Hello again Angie,

I was able to get a hold of my motherboard model: MS-16H7

This issue happens on all applications in run.

I am using a straight cable without any adapters.

Thank you for keeping in good contact with me. I really appreciate it Angie!

Best regards,

Tristen

idata · ‎11-14-2016

Hello Friznutz,

Thank you for your reply. All the information that you have provided it has been really appreciated.

We have a new graphic driver that was released on 11/09/2016, I would like you to please test the manual install of this new driver:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html inhttp://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Windows® 10 & Windows 8* or Windows 8.1*

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88355 Graphics driver 15.45.10.4542

And also, the driver for your monitor Acer Predator XB271HK:

http://www.acer.com/ac/en/US/content/support-product/6435?b=1 http://www.acer.com/ac/en/US/content/support-product/6435?b=1

I would like to kindly recommend you too, in case if you have the chance, please try to do the connection with another cable with the same properties of the one that you mentioned on the first interaction.

Please let me know the results, after this steps.

Regards,

Angie

idata · ‎11-25-2016

Hello Friznutz,

I glad to know that the information provided was useful.

Do not hesitate to reply back for further assistance.

Regards,

Angie