5 Replies Latest reply on Nov 1, 2016 10:02 AM by Intel Corporation

    RDP connection Crash in igdumdim32

    FelixYanVm

      Steps:

      1) RDP to a Win10 remote desktop

      2) Open IE 11

      3) Play one embedded video

      4) RDP client crashed with below info:

       

      STACK_TEXT: 

      019bf0f0 5cc6ac95 0000013c 42229f38 165aa144 ntdll!RtlEnterCriticalSection+0x13

      WARNING: Stack unwind information not available. Following frames may be wrong.

      019bf11c 5ce396c2 17206458 0000cfef 165aa148 igdumdim32!GTPIN_IGC_Instrument+0x86c85

      019bf13c 5ce39bda 00000000 165aa148 165aa144 igdumdim32!GTPIN_IGC_Instrument+0x2556b2

      019bf180 5cd70e97 2fa19878 165aa140 42229f80 igdumdim32!GTPIN_IGC_Instrument+0x255bca

      019bf1a4 5cc9dba6 165aa140 019bf200 082bdb38 igdumdim32!GTPIN_IGC_Instrument+0x18ce87

      019bf1c0 5cc5b11e 0010420c 019bf200 2fde1368 igdumdim32!GTPIN_IGC_Instrument+0xb9b96

      019bf1d8 5cc42b46 082bdb38 019bf200 019bf2b0 igdumdim32!GTPIN_IGC_Instrument+0x7710e

      019bf238 6a7d3e6f 168f0040 019bf254 1704f240 igdumdim32!GTPIN_IGC_Instrument+0x5eb36

      019bf294 6a7d4975 019bf2b0 1704f458 6a7d48d0 d3d9!CreateVideoProcessDeviceLH+0x5f

      019bf2d0 6a964b6f 0c594e80 1704f458 019bf554 d3d9!CDxva2Container::CreateVideoProcessDevice+0xa5

      019bf3f0 6a9652d2 30e38760 1704f458 019bf554 dxva2!DXVA2CreateVideoService+0xb6f

      019bf428 610a5efd 30e38770 1704f458 019bf554 dxva2!DXVA2CreateVideoService+0x12d2

      019bf45c 6109238e 1704f458 00000015 019bf488 evr!CreateVideoProcessor+0x78

      019bf51c 610b531c 019bf554 1704f458 6107b6b0 evr!CMFVideoMixer9::AllocateVideoProcessorResourcesWorker+0xef

      019bf584 61087dab 311eeb00 311eeb40 311eeb58 evr!`CThrowingAllocator<std::_Tree_nod<std::_Tmap_traits<CGuid,CProtectionAttribute *,std::less<CGuid>,CThrowingAllocator<std::pair<CGuid const ,CProtectionAttribute *> >,0> >::_Node>::allocate'::`2'::`dynamic atexit destructor for 'ba''+0x869c

      019bf5a4 61093ea8 311eeb40 10000000 00000000 evr!CMFVideoMixer::MFTProcessMessage+0xcb

      019bf5cc 6184c3a1 311eeb40 10000000 00000000 evr!CMFVideoMixer9::MFTProcessMessage+0x38

      019bf5f0 6184ca9b 6184ca70 00000000 15dc9a7c mf!MFCreateVideoRendererActivate+0x46e1

      019bf608 6163e975 15dc9a1c 00000000 00000000 mf!MFCreateVideoRendererActivate+0x4ddb

      019bf634 616406ca 312d2c40 00000000 00000000 mfcore!CBitPump::TryStartPump+0x11e

      019bf658 616576fe 00000001 00000001 00000000 mfcore!CBitPump::NotifySourceStarted+0x12d

      019bf68c 6165fbf8 00000001 00000001 30e2a738 mfcore!CMediaSessionPresentation::AllBitPumpNotifySourceStarted+0x9d

      019bf6ec 61659d92 019bf740 31150654 311dcdbc mfcore!CMediaSession::HandleSourceStarted+0x2be

      019bf720 61659e60 019bf740 00000000 31150590 mfcore!CMediaSessionSourceManager::HandleSourceEvent+0x186

      019bf77c 6165cd56 0abf7660 019bf7d0 61c0550e mfcore!CMediaSessionSourceManager::OnSourceEvent+0x63

      019bf788 61c0550e 311dcbac 0abf7660 05c5f4e8 mfcore!CMediaSession::OnSourceEventAsyncCallback::Invoke+0x16

      019bf7d0 61c05c5a 019bf9c8 0c5aef18 099783b0 RTWorkQ!RtwqInvokeCallback+0x133e

      019bf80c 7794de13 019bf9c8 0acd1d40 0c5aef18 RTWorkQ!RtwqInvokeCallback+0x1a8a

      019bf8f8 7794cc25 019bf9c8 0c5aef88 e67b2e7e ntdll!TppWorkpExecuteCallback+0x153

      019bfaa8 76d238f4 082b5970 76d238d0 39c5d941 ntdll!TppWorkerThread+0x555

      019bfabc 77985de3 082b5970 e67b2fd2 00000000 kernel32!BaseThreadInitThunk+0x24

      019bfb04 77985dae ffffffff 779ab7d2 00000000 ntdll!__RtlUserThreadStart+0x2f

      019bfb14 00000000 7794c6d0 082b5970 00000000 ntdll!_RtlUserThreadStart+0x1b

       

      SYMBOL_STACK_INDEX:  1

       

      SYMBOL_NAME:  igdumdim32!GTPIN_IGC_Instrument+86c85

       

      FOLLOWUP_NAME:  MachineOwner

       

      MODULE_NAME: igdumdim32

       

      IMAGE_NAME:  igdumdim32.dll

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  571a8cbf

       

      STACK_COMMAND:  ~65s; .ecxr ; kb

       

      FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_igdumdim32.dll!GTPIN_IGC_Instrument

       

      BUCKET_ID:  APPLICATION_FAULT_NULL_CLASS_PTR_WRITE_igdumdim32!GTPIN_IGC_Instrument+86c85

       

      ANALYSIS_SOURCE:  UM

       

      FAILURE_ID_HASH_STRING:  um:null_class_ptr_write_c0000005_igdumdim32.dll!gtpin_igc_instrument

       

      FAILURE_ID_HASH:  {6b0d79ce-b46f-d37b-7b52-7682b26c03e0}

       

      Followup: MachineOwner

       

      0:065> lmv m igdumdim32

      start    end        module name

      5cae0000 5ef32000   igdumdim32   (export symbols)       igdumdim32.dll

          Loaded symbol image file: igdumdim32.dll

          Image path: C:\Windows\System32\igdumdim32.dll

          Image name: igdumdim32.dll

          Timestamp:        Sat Apr 23 04:42:39 2016 (571A8CBF)

          CheckSum:         025252BF

          ImageSize:        02452000

          File version:     20.19.15.4444

          Product version:  20.19.15.4444

          File flags:       0 (Mask 3F)

          File OS:          40004 NT Win32

          File type:        2.8 Dll

          File date:        00000000.00000000

          Translations:     0409.04b0

          CompanyName:      Intel Corporation

          ProductName:      Intel HD Graphics Drivers for Windows(R)

          InternalName:     igdumdim32.dll

          OriginalFilename: igdumdim32.dll

          ProductVersion:   20.19.15.4444

          FileVersion:      20.19.15.4444

          FileDescription: User Mode Driver for Intel(R) Graphics Technology

          LegalCopyright:   Copyright (c) 1998-2014 Intel Corporation.

      -----------------------------------------------------------------------

       

      Please help check this issue, thanks!