12 Replies Latest reply on Oct 27, 2016 9:58 AM by Intel Corporation

    AC7265 installed however no bluetooth radio is shown in Device Manager in Windows 7

    Chorn

      I have an HP Elitebook 840 G2 with the 7265 adaptor installed, for many days I have tried to install the Bluetooth adaptor in windows 7; no Bluetooth devices are shown in the device manager.

      Driver:

      7265 driver version = 18.33.3.2

      Software:

      PROSet/Wireless Software 19.20.0

      Wireless Bluetooth patch version 19.10.1635.483

       

      I have updated my laptop BIOS to the latest version, re-installed the USB drivers from HP, internal Bluetooth is enabled in the BIOS, Bluetooth Support Service is running. There are also no un-configured devices in device manager...

       

      Unfortunately all my attempts to get this working have failed and I'm now reaching out to the experts ;-)