9 Replies Latest reply on Nov 8, 2016 5:34 PM by Intel Corporation

    Intel HD graphics driver brings fuzzy screen

    BenRaMan

      Hi, I have a desktop with an i3 2100@3.1GHz(Sandy Bridge) installed on a MSI H61M-P31/W8 running a Windows 7 SP1.

      So far so good..

      My graphic driver are still set to Standard VGA, so I ran the Intel Driver Utility to found the proper Intel HD Graphic driver. And so did it.

      I installed it but after reboot my screen goes totally fuzzy and colorful.. a bit like this: link

      I can see the windows splash logo screen but not the login page.

      Any ideas why this happens? And how I could fix it?

       

      Thanks a lot

      Ben

        • 1. Re: Intel HD graphics driver brings fuzzy screen
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello BenRaMan,
           
           
          If you install the graphics driver from your system manufacturer, do you get the same problem?
           
          Try reinstalling the driver, you can download it here:
          https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81502
           
          Uninstall the old driver first; please see Uninstalling the Intel® Graphics Driver
           
          Once the driver is uninstalled, go ahead and install it manually, please see How to Manually Install a Graphics Driver in Windows 7*
           
           
          Try as well to install all drivers for your system from your system manufacturer and have the latest BIOS version installed.
           
           
          Regards,
           
           
          Ivan
           

          • 2. Re: Intel HD graphics driver brings fuzzy screen
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello,

            I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance.

            Thanks,

            Ivan 

            • 3. Re: Intel HD graphics driver brings fuzzy screen
              BenRaMan

              Hi,

               

              No still the same issue. Sorry for not getting back here earlier. I tried Ivan's suggestions to no success. i had already tried as a matter of fact.

              I really don't get what the problem could be. A hardware malfunction maybe?

               

              Thanks for helping though, I appreciated that. I'm about to give up since I can't find anything to try on and just leave the standard VGA on.. I'll be a bit disappointed though I have to admit..

              Anybody thinks of something I could try?

               

              Thanks.

              Ben

              • 4. Re: Intel HD graphics driver brings fuzzy screen
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Does this happen with your system manufacturer driver? You can download it here:
                https://www.msi.com/Motherboard/support/H61M-P31-G3.html#down-driver&Win7 64
                 
                Try accessing the Intel® HD Graphics Control Panel:

                • In desktop mode, right-click on the Desktop, and select Graphics Properties, once the Intel® HD Graphics Control Panel opens, click on display and then lower down the refresh rate.
                • If lowering down the refresh rate does not work, keep the Intel® HD Graphics Control Panel open and set the graphics to default settings by pressing Ctrl-Alt-F8 on your keyboard.
                • Update your system BIOS
                 
                If the issue persists, try to do a system restore. This way we can isolate software issue, if nothing works, reinstall the operating system.
                 
                NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
                 
                 
                I hope this can help.
                 
                 
                Regards,
                 
                 
                Ivan
                • 5. Re: Intel HD graphics driver brings fuzzy screen
                  BenRaMan

                  Hi Ivan,

                  Yes I tried also to get the driver from the MSI website, same result.

                  I checked the BIOS, and I have the last version available on the same website (AMI v3.6 29/09/2013). Should I try a previous version or that is not recommended?

                   

                  I tried to access the Intel graphic properties but since I can't go past the windows loading view, I can't see it. And of course when booting in safe mode, the graphic drivers aren't loaded so...

                  I've just tried to boot in low resolution, and saw the logging screen for a couple of second before the computer freezes and the screen went totally fuzzy.. new symptom.. could that help?

                   

                  I'm starting to think that it's a hardware issue but I can't figure it out.. I don't have much knowledge on that part.. I tried to install a graphic card which works but makes the computer freezes at random times.. sometimes even seconds after login into windows but it works for no more than 20min. I have a new PSU (TR2 S-650W) so it shouldn't be a power lacking issue.

                   

                  Dayum really don't know what to do..

                  Thanks again for the suggestions..

                  Regards,

                  Ben

                  • 6. Re: Intel HD graphics driver brings fuzzy screen
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    I do not recommend rolling back to a previous BIOS version.
                     
                    Did you try a system restore?
                     
                    What is your TV/Monitor model and what is the resolution that you have set up?
                     
                    Are you using HDMI connection or how do you have the monitor connected to your machine?
                     
                    Check on your monitor manufacturer’s website and see if there is an INF file driver for your monitor, this can help to solve resolution issue or issues like the one you have.
                     
                    Please fill out the information at the following link so I can further assist you.
                    https://communities.intel.com/thread/77761
                     
                     
                    Regards,
                     
                     
                     
                    Ivan
                     

                    • 7. Re: Intel HD graphics driver brings fuzzy screen
                      BenRaMan

                      Hi Ivan,

                      Thanks for your answers, here is the information you're asking for

                       

                      Category

                      Questions

                      Answers (N/A if not applicable)

                      Description

                      Provide a detailed description of the issue

                      Can't install Intel HD Graphics, computer stops after the windows logo loading view with the screen becoming all fuzzy

                      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                      Always (100%): x

                      Often (51-99%):

                      Sporadic (20-50%):

                      Very Sporadic (<20%):

                      Hardware (HW)

                      Brand and Model of the system.

                      CPU: Intel Core i3 2100 @3.1GHz / Sandy Bridge 32nm

                      Motherbord: MSI H61M-P31/W8 (MS-7788) (Socket 0)

                      Hybrid or switchable graphics system?
                      ie Does it have AMD or NV graphics too?

                       

                      Make and model of any Displays that are used to see the issue (see note2 below).
                      LFP
                      = Local Flat Panel (Laptop panel)
                      EFP = External Flat Panel (Monitor you plug in)

                      EFP Monitor: HP Pavilion 20fi (1600x900@1Hz)

                      How much memory [RAM] in the system (see note2 below).

                      DDR3 4GB Single Channel

                      Provide any other hardware needed to replicate the issue.
                      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                      Monitor plugged with VGA cable

                      Hardware Stepping (see note1 below).

                       

                      Software (SW)

                      Operating System version (see note2 below).

                      Windows 7 Ultimate 64-bit SP1

                      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                      AMI v3.6 29/09/2013

                      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                      Intel Standard VGA Grapics Adapter

                      Device ID: 8086-0102

                      Hardware ID:

                      PCI\VEN_8086&DEV_0102&SUBSYS_77881462&REV_09

                       

                      DirectX: Version 11

                      SW or Apps version used to replicate the issue.

                       

                      Configurations

                      Single display, clone, or extended (see note2 below).

                      Single display

                      Display resolution & refresh rate setting of each display (see note2 below).

                      1600x900 (32bits) (1Hz)

                      AC or DC mode, i.e. is power cable plugged in or not?

                       

                      How to repro

                      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                      1. Install driver (from either source intel/MSI)
                      2. Reboot
                      3. Windows is loading with the logo splash screen
                      4. Monitor displays fuzzy colors, computer freezes

                      ...

                       

                      Hope this will help.

                      I'll try to take a video of the loading process with the driver installed and put it on youtube.

                       

                      Ben

                      • 8. Re: Intel HD graphics driver brings fuzzy screen
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        If you can access Windows, please try the steps at the following link:
                        http://www.pcadvisor.co.uk/how-to/laptop/how-fix-laptop-with-blurry-screen-3434640/
                         
                        If the problem persists, try the following:
                        Did you try reinstalling the operating system, this driver has been on the market for a long time and we never got reports about issues like this, I suggest you to try different VGA cable or DVI cable if it is possible, try reinstalling different operating system image, if it is possible or reinstall the one you have to see if the problem persists.
                         
                        If the issue persists after you reinstalling the operating system, most likely it is a hardware issue, in this case, I suggest you to try different ram or to try one ram at a time on the DIMM closest to the processor, if the problem persists try on different DIMM and so on. You can try your ram in another system if it is possible.
                         
                        If the issue persists, we will need to keep trying different components, for example different HDD if you have another one available or to try the one you have in another system.
                         
                        If you are using a video card, remove the video card and use the onboard video, in addition, I suggest you to contact your motherboard manufacturer for more troubleshooting.
                         
                         
                        I hope this can help.
                         
                         
                        Best wishes,
                         
                         
                        Ivan    
                         

                        • 9. Re: Intel HD graphics driver brings fuzzy screen
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello,

                          I'm just following on this thread to ask you our recommendations helped you solving your issue or if the problem persists.

                          Thanks,

                          Ivan