This message was posted on behalf of Intel Corporation
My apologizes for any inconvenience.
It looks like you might be facing with a faulty unit, so I would recommend contacting our phone or chat support for a faster interaction. Here you can find the link for the chat support http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, and here you can find the phone contact information for all the GEOs or locations supported over the phone:
- EMEA contact information: http://intel.ly/28QeAF3
- APAC contact information: http://intel.ly/1ITfjUF
- LAR contact information: http://intel.ly/29c0rW4
- North America: Phone Number 1-916-377-7000, Business Hours: Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).