2 Replies Latest reply on Oct 27, 2016 10:30 AM by Intel Corporation

    Intel Dual Band Wireless-AC 8260 - Win10 anniversary - The driver disconnected while associating

    LMichel

      Hello,

       

      We are experiencing an issue to connect to our corporate network using Windows 10 x64 build 1607 on certain locations.

       

      When the connection fails the following event is logged :

      Network Adapter: Intel(R) Dual Band Wireless-AC 8260

      Interface GUID: {GUID}

      Connection Mode: Automatic connection with a profile

      Profile Name: Company Network

      SSID: Company SSID

      BSS Type: Infrastructure

      Failure Reason:The driver disconnected while associating.

      RSSI: 255

       

      The problem occurs with wireless network adapter Intel(R) Dual Band Wireless-AC 8260.

      Drivers versions that were used for testing are :

      • 18.40.0.12
      • 19.10.0.9
      • 19.20.0.6

       

      There is no issue with Intel Dual Band Wireless N 7260 (Driver 18.11.0.8).

       

      Corporate network access is managed by Cisco Secure Access Control Server (ACS)

       

      Connection to other Wi-Fi networks (other companies or private network) works fine.

        • 1. Re: Intel Dual Band Wireless-AC 8260 - Win10 anniversary - The driver disconnected while associating
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello LMichel,

          Since the issue is only happening to some systems when they try to connected with your corporate network, we advise to perform the following:

          - Delete the network profile, then recreate it accordingly.

          If the issue persists, it may indicate a problem in the driver and a clean installation would be the best option. You can follow these steps to remove the driver components before installing the recommended version:

          1. As first option try using the latest driver available from your Computer Manufacturer Support.
             If the issue is not solved with the OEM driver, you can repeat the process using the generic driver version from Intel® Download Center:

          Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.20.0]

          2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".
          3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 8260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".
          4. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device. 
          5. Remove temporary files: Press the Windows Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually C:\. Check Temporary Files and uncheck everything else. Press OK.
          6. Install the Intel Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components.

          Regards,
          Jonathan

          • 2. Re: Intel Dual Band Wireless-AC 8260 - Win10 anniversary - The driver disconnected while associating
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello,

            We have not seen any new messages for this thread. Please let us know if you require further assistance.

            Regards,
            Jonathan.