We understand you just bought the Intel® Solid State Drive 600p series but it seems DOA.
To answer to your questions:
1. Is there any link for DOA issue support?
We recommend to always check with the place of purchase in case of DOA, they should cover it for at least the first 30 days after the purchase.
2. How long is the period of Return or replacement claim in terms of DOA issue on SSDs
If it is from the place of purchase is at least 30 days, through us, you can just contact our support department to get the drive replaced.
3. what information should I provide?
We need to gather the ISN, SA# and model of the SSD's label.
4. I got this SSD from a computer's store's giveaway, so I don't even know when and where it is purchased what can I do?
You could try to contact them and ask, but if they can't help you, just open a case with us and we will be more than glad to assist you.
You can check the following link to create a ticket, make sure to select the proper region location.
We would like to know if you have any other questions or if the information provided was useful. We will be waiting for your response.
Thank you for your prompt answer! The problem is well solved
Thank you again!