4 Replies Latest reply on Oct 26, 2016 11:48 AM by Intel Corporation

    Crysis Wars grass bug

    hekoone

      Crysis Wars flickering grass bug:

       

      https://postimage.org/image/7v5ny9v5l/

        • 1. Re: Crysis Wars grass bug
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello hekoone:
           
          In order to better assist you we just need to gather a few details:
           
          What is the model of the motherboard?
           
          What is the model of the processor?
           
          If this is a laptop, what is the model of the laptop?
           
          What Windows version are you using?
           
          Did the game worked fine before?
           
          Are you using a video card?
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: Crysis Wars grass bug
            hekoone

            Gygabyte Z170 HD3P

            i3 6300 (+HD 530 as GPU)

            Desktop system

            Windows 10 AE fully updated

            Game works, the problem is only the grass skinning/texturing/shading (see the screenshot). The GPU is obviously the integrated HD530, with lastest beta drivers (old drivers have the same problem)

            With other GPUs (Radeon HD 7850) the flickering grass problem is not present

            • 3. Re: Crysis Wars grass bug
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello hekoone:
               
              Thank you very much for providing that information.
               
              The processor you have works with Intel® HD Graphics 530, not sure if the drivers below were the ones that you already try, but on the following link you will find the latest graphics driver for that controller:
               
              Driver 4501:
               
              https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
               
              If the driver above does not work, then try the following, it is the beta driver 4539:
               
              https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
               
              If after you tried those drivers, the problem remains then we will need to do an investigation on this matter to try to replicate the issue, in order for us to do that we need the following information:
               
              Please fill as much information as you can on the following chart:
                                                                                                                                                                                                                                                                                         

              CategoryQuestionsAnswers (N/A if not applicable)
              DescriptionProvide a detailed description of the issue 
              Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                 Often (51-99%):
                 Sporadic (20-50%):
                 Very Sporadic (<20%):
              Hardware (HW)Brand and Model of the system. 
              Hybrid or switchable graphics system?
                 ie Does it have AMD or NV graphics too?
               
              Make and model of any Displays that are used to see the issue (see note2 below).
                 LFP 
              = Local Flat Panel (Laptop panel)
                 EFP = External Flat Panel (Monitor you plug in)
               
              How much memory [RAM] in the system (see note2 below). 
              Provide any other hardware needed to replicate the issue.
                 ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
               
              Hardware Stepping (see note1 below). 
              Software (SW)Operating System version (see note2 below). 
              VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
              Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
              SW or Apps version used to replicate the issue. 
              ConfigurationsSingle display, clone, or extended (see note2 below). 
              Display resolution & refresh rate setting of each display (see note2 below). 
              AC or DC mode, i.e. is power cable plugged in or not? 
              How to reproPlease provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.
                 A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                
                   
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              2.    
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              4.    
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              6.    
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              8.    
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                 ...
               
              Please install the SSU tool (System Support Utility):
               
              You will be able to download it on the following link:
               
              https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
               
              Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.
               
              Also, Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.
               
              Any questions, please let me know.
               
              Alberto
               

              • 4. Re: Crysis Wars grass bug
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello hekoone:
                 
                I just wanted to check if you saw the information we are requesting on the previous thread?
                 
                That information will be very useful for us to better assist you.
                 
                Any questions, please let me know.
                 
                Alberto