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    Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500

    Devtron

      whenever i try to play either of these two games, they crash and i an error message pops up saying "exception in exception handler"now, i've done the whole ask windows for support and they said it's a graphical issue not the OS's issue so they told me to go ask my graphics card manufacturer. I also asked around on Steam and people there said to download the Intel Beta graphics driver, which i've also tried and my computer tells me that my graphics card is up to date and no update is needed...so now im right stuck, any help getting these games to work would be awesome.

        • 1. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Devtron:
           
          In order to better assist you, we just need to verify a few details:
           
          What is the model of the processor?
           
          What is the model of the motherboard?
           
          If this is a laptop, what is the model of the laptop?
           
          Which Windows version are you using?
           
          Since the PC is works with Intel graphics 5500, on the following link you will find the latest version of the graphics driver for that controller, not sure if you tried this driver already, please un-install the current graphics driver from device manager, and install the following:
           
          Driver 4501:
           
          https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
           
          If the problem remains after installing the driver above, then you can try this Beta driver, it is 4539:
           
          https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
           
          Any questions, please let me know.
           
          Alberto
           
           

          • 2. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
            Devtron

            Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161004-2338)

            Language: English (Regional Setting: English)

            System Manufacturer: TOSHIBA

            System Model: Satellite S50-B

            Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GH

             

            having trouble finding info about the motherboard, in the cmd promt menu i type in "wmic baseboard get product,Manufacturer,version,serialnumber" and it just displays "Board vender name 1 Board product name 1 Board serial number" so i might be doing something wrong there.

            the info i provided above, is that enough? im not the most tech savvy so i hope that's what you needed.

             

            Capture.PNG

            when it comes to deleting my driver and installing the ones you provided above, out of the two i seem to have on my laptop, which one do i delete??

            • 3. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Devtron:
               
              Thank you very much for that information.
               
              In regard to your question, the one that you need to delete is the one that says Intel® Graphics 5500, by right clicking on it and select un-installed.
               
              Also, since the laptop is using switchable graphics, that means it has the Intel graphics and AMD graphics, please follow the instructions on the file attached to this thread, and let us know the results.
               
              Any questions, please let me know.
               
              Alberto
               

              • 4. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                Devtron

                hey Alberto

                 

                my laptop wont download MC Office, any way you could send the instructions in a PDF format??

                • 5. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Devtron:
                   
                  Sure, attached to this thread you will find the PDF file.
                   
                  Any questions, please let me know.
                   
                  Alberto
                   

                  • 6. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                    Devtron

                    when trying to install driver 4501 i get an error message saying that this driver is not supported by this processor.

                     

                    and trying to install beta driver 4539 just keeps reloading the same page and doesn't take me to a download page.

                     

                    the instructions you gave me were for Nvidia graphics card which i don't have.I'm running AMD. i still right clicked on my desktop and got the below messageCapture.PNG

                    • 7. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Devtron:
                       
                      Thank you very much for that information.
                       
                      Try to install the driver 4501 manually:
                       
                      http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
                       
                      Also here is the link to install beta driver 4501:
                       
                      https://downloadmirror.intel.com/26347/eng/15.40.4539%20(Beta).exe
                       
                      You can try also the drivers from the following link, those are the AMD drivers:
                       
                      http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
                       
                      If the problem persists, after trying the steps above, then one option will be to get in contact with Toshiba directly, to get further support or warranty on the laptop, they might have a specific driver for this product and also you can check with the if a BIOS update is recommended in this case.
                       
                      Toshiba’s phone number: 1 800-457-7777
                       
                      Toshiba’s support site: http://support.toshiba.com/
                       
                      Any questions, please let me know.
                       
                      Alberto
                       

                      • 8. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                        Devtron

                        hey alberto

                         

                        i've successfully reinstalled my AMD drivers even though i have no idea how they got deleted when all i did was delete the Intel 5500 graphics driver.

                         

                        also the beta driver you keep linking me is either non existent or in a different place,below is a capture of what I get when clicking the link.

                         

                        Capture.PNG

                        • 9. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Devtron:
                           
                          Let me apologize for any inconvenience.
                           
                          After you re-install the AMD driver, is the problem still present or the games are working fine now?
                           
                          Here is the link again for the Beta driver 4539, there are some updates being done in our web site, so, if this link does not work for you, please let me know.
                           
                          Please install the driver manually:
                           
                          https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
                           
                          Any questions, please let me know.
                           
                          Alberto
                           

                          • 10. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                            Devtron

                            Hey Alberto

                             

                            the issue is still present with the updated AMD driver. still get the error message "exception in exception handler"

                             

                            i downloaded the Beta driver and extracted the files to a folder in my downloads section, i then followed the instructions in How to manually install a driver exactly yet i still got this message.

                            Capture.PNG

                            • 11. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello Devtron:
                               
                              Thank you for providing that information.
                               
                              In this case, the next thing for us to do will be to try to replicate the issue, and also start an investigation for this problem.
                               
                              So, for us to be able to do that, please fill the following chart with as much information as you can, we understand you provided some of that information already, but we just need to get as much details as we can:
                               
                                                                                                                                                                                                                                                                                 

                              QuestionsAnswers (N/A if not applicable)
                              Provide a detailed description of the issue 
                              Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                                 Often (51-99%):
                                 Sporadic (20-50%):
                                 Very Sporadic (<20%):
                              Brand and Model of the system. 
                              Hybrid or switchable graphics system?
                                 ie Does it have AMD or NV graphics too?
                               
                              Make and model of any Displays that are used to see the issue (see note2 below).
                                 LFP 
                              = Local Flat Panel (Laptop panel)
                                 EFP = External Flat Panel (Monitor you plug in)
                               
                              How much memory [RAM] in the system (see note2 below). 
                              Provide any other hardware needed to replicate the issue.
                                 ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                               
                              Hardware Stepping (see note1 below). 
                              Operating System version (see note2 below). 
                              VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                              Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                              SW or Apps version used to replicate the issue. 
                              Single display, clone, or extended (see note2 below). 
                              Display resolution & refresh rate setting of each display (see note2 below). 
                              AC or DC mode, i.e. is power cable plugged in or not? 
                              Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.
                                 A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                                
                                   
                              1.  
                              2.    
                              3.  
                              4.    
                              5.  
                              6.    
                              7.  
                              8.    
                              9.  
                              10.   
                                 ...
                               
                               
                               
                              Please install the SSU tool (System Support Utility):
                               
                              You will be able to download it on the following link:
                               
                              https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                               
                              Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.
                               
                              Besides that, right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.
                               
                              Any questions, please let me know.
                               
                              Alberto
                               

                              • 12. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                                Devtron

                                Questions

                                Answers (N/A if not applicable)
                                Provide a detailed description of the issueevery time I try to open Command & Conquer Tiberium Wars and Kanes Wrath, the game crashes and the error message 'exception in exception handler' appears.
                                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always
                                Brand and Model of the system.Toshiba S50-B
                                Hybrid or switchable graphics system?
                                  ie Does it have AMD or NV graphics too?
                                Has AMD Radeon R7 M260 graphics as well as Intel Graphics 5500
                                Make and model of any Displays that are used to see the issue (see note2 below).
                                  LFP
                                = Local Flat Panel (Laptop panel)
                                  EFP = External Flat Panel (Monitor you plug in)
                                Local Flat Panel
                                How much memory [RAM] in the system (see note2 below).8192MB
                                Provide any other hardware needed to replicate the issue.
                                  ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                                N/A
                                Hardware Stepping (see note1 below).
                                Operating System version (see note2 below).Windows 10 Home 64Bit (10.0 build 14393 )
                                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.couldn't find 'VBIOS' but i found 'BIOS' in the Dxdiag tool and it said 2.00
                                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                                AMD: 21.19.155.4

                                Intel Graphics 5500: 20.19.15.4474

                                SW or Apps version used to replicate the issue.Latest version of Steam client
                                Single display, clone, or extended (see note2 below).single display
                                Display resolution & refresh rate setting of each display (see note2 below).

                                1336x768

                                60p Hz

                                AC or DC mode, i.e. is power cable plugged in or not?plugged in
                                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                                  A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                                1. open Steam client
                                2. click 'Play' on Command And Conquer 3: Tiberium wars
                                3. wait
                                4. see image then game crashes
                                5. of course i cant take a snip of the fatal error message because for some reason i cant use the snipping tool when that happens but behind the logo screen the error message 'Fatal error Exception in exception handler'Capture.PNG

                                  i hope all this helps

                                • 13. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Devtron:
                                   
                                  Thank you very much for providing that information.
                                   
                                  Now we will try to replicate the issue and also we will start an investigation in order to try to find a possible solution for this problem.
                                   
                                  As soon as I get any updates or results, I will post all the details on this thread.
                                   
                                  Any questions, please let me know.
                                   
                                  Alberto
                                   

                                  • 14. Re: Command And Conquer 3 Tib wars and Kanes Wrath wont work on Intel graphics 5500
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello Devtron:
                                     
                                    According to the graphics report, the driver installed is the 4474, so, please un-install that driver manually and re-install the 4539 driver again, then get the graphics report when the driver gets installed.
                                     
                                    Also, attached to this post you will find some instructions that will help us narrow the problem, we had reports where this problem gets fixed installing the 4539 beta driver.
                                     
                                    Any questions, please let me know.
                                       
                                    Alberto
                                     

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