IPDT Instant fail IMC Test

idata · ‎10-18-2016

I upgraded from Win7 Pro to Win10 Pro yesterday. After finalizing the install I attempt to play a game and noticed an FPS drop (60+ to 1-5) and sound dropout (pop noise) on any command input. BIOS are up to date, C state and Step are disabled, no CPU throttling is enabled, all power management settings are set for max performance, and I am at a loss. I download and ran IPDT and everything passed except the IMC test which failed instantaneously, results below. Any ideas? I don't see an OS install causing a physical hardware issue.

--- IPDT64 - Revision: 3.0.0.25.W.MP

--- IPDT64 - Start Time: 10/18/2016 11:55:02 PM

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Intel(R) spbc Module Test

Module Version: 1.0.7.64b.W

Start Time: Tue Oct 18 23:55:02 2016

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz

End Time: Tue Oct 18 23:55:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Tue Oct 18 23:55:02 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Tue Oct 18 23:55:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Tue Oct 18 23:55:02 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 55 degrees below max

End Time: Tue Oct 18 23:55:02 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Tue Oct 18 23:55:03 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz

End Time: Tue Oct 18 23:55:03 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Frequency Test

Module Version: 1.0.14.64b.W

Start Time: Tue Oct 18 23:55:03 2016

Test Result - PASS

Processor Name: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz

Expected CPU Frequency: 2.67

Detected CPU Frequency: 2.6666

Expected Base Clock: 133.33

Detected Base Clock: 133.33

QPI link rate Test - Not supported.

Skipping QPI link rate Test.

End Time: Tue Oct 18 23:55:04 2016

Total Time: seconds: 1

--------------------------------------------------------------------

Floating Point Test

Module Version: 1.0.10.64b.W

Start Time: Tue Oct 18 23:55:04 2016

Test Result - PASS

Million Floating Points per Second, MFLOPS: 331.2

Error: 0

--- Floating Point Test Passed!!!---

End Time: Tue Oct 18 23:55:06 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Prime Number Generation Test

Module Version: 1.0.10.64b.W

Start Time: Tue Oct 18 23:55:06 2016

Test Result - PASS

Operation Per Second: 4.65205e+006

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Cache Test

Module Version: 1.0.10.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

MMXSSE Test

Module Version: 1.0.10.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

AVX Test

Module Version: 1.0.11.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - PASS

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- AVX/AES/PCLMULQDQ ---

AVX - Advanced Vector Extensions Supported --> No

AVX OS Support - AVX Operating System Supported --> No ---> No Test Required

AES - Advanced Encryption Standard Supported --> No ---> No Test Required

PCLMULQDQ - Polys Carry-Less Multiply Supported --> No ---> No Test Required

--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- Not Tested

AES Test Result --- Not Tested

PCLMULQDQ Test Result --- Not Tested

No AVX AES PCLMULQDQ Tests required

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

--------------------------------------------------------------------

IMC Test

Module Version: 1.0.7.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - FAIL

--- Reading Memory Size ---

Unable to retrieve memory size.

-- - Memory Size Test Fail!!!-- -

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

---------------------------------------------------------------------

PCH Test

Module Version: 1.0.9.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - Config Mismatch

Platform Controller Hub Test not supported current chipset.

Skipping Platform Controller Hub Test.

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

...

idata · ‎10-19-2016

Hello NobleKattalistt,

Thank you for all information provided. In regard to your current issue with the drop of the FPS while you are playing, since I was able to confirm that the failure was with the memory test:

IMC Test

Module Version: 1.0.7.64b.W

Start Time: Tue Oct 18 23:55:08 2016

Test Result - FAIL

--- Reading Memory Size ---

Unable to retrieve memory size.

-- - Memory Size Test Fail!!!-- -

End Time: Tue Oct 18 23:55:08 2016

Total Time: seconds: 0

Could you please confirm to me the part number and speed of the memory you are currently using?

I am looking forward to heard from you.

Regards,

Angie.

idata · ‎10-20-2016

Hi Angie,

XFX MD-X58I-CH09 v1.2 (SLI)

OCZ 10GB (6x2GB) PC38500 DDR3-1066MHz non-ECC Unbuffered CL7 240-pin DIMM

Happily awaiting your response.

-NK

idata · ‎10-21-2016

Hello NobleKattalistt,

Thank you for your reply.

With the information that you have provided to me:

XFX MD-X58I-CH09 v1.2 (SLI)

OCZ 10GB (6x2GB) PC38500 DDR3-1066MHz non-ECC Unbuffered CL7 240-pin DIMM

I was able to confirm, the memory that you are currently using it is below of the recommendations to run your system properly:

DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V

Once that you change your memory, please let me know the results.

I am looking forward to heard from you.

Regards,

Angie

idata · ‎10-21-2016

Hello NobleKattalistt,

In regard to the details for Memory compatibilities with your processor, you can confirm this details on the following link:

http://ark.intel.com/ http://ark.intel.com/

With the proper model of your processor on "Memory Specifications"

In case that you would like to confirm the specifications for your current processor you can reply to me with the model and I will help you with the research.

Regards,

Angie

idata · ‎10-21-2016

As per the support database at ark.intel.com...

-

Memory SpecificationsMax Memory Size (dependent on memory type)24 GBMemory TypesDDR3 800/1066Max # of Memory Channels3Max Memory Bandwidth25.6 GB/sPhysical Address Extensions36-bitECC Memory Supported ‡

http://ark.intel.com/search/advanced?ECCMemory=true&MarketSegment=DT

No

I am not maxing my memory size, I am using DDR3 1066 (which is supported), 2 channel, and it's non-ECC.... what is the problem?

idata · ‎10-24-2016

Hello NobleKattalistt,

Thank you for your reply.

In order to provide you further assistance, I would like to confirm the model of the current processor that you are using?

The model of your current motherboard?

And the model of the RAM that you are using?

Once that I have this information I will continue the research in order to provide you more details.

I am looking forward to heard from you.

Regards,

Angie

idata · ‎10-31-2016

Hello NobleKattalistt,

I would like to kindly confirm if you will be able to provide the following information:

The model of the current processor that you are using?

The model of your current motherboard?

And the model of the RAM that you are using?

Once that I have this information I will continue the research in order to provide you more details.

Hope I can hear from you soon.

Regards,

Angie

idata · ‎11-13-2016

I'm sorry, I assumed that you were at least of average intelligence because you are working on the support forums.

Noble Kattalistt Oct 20, 2016 8:36 PM (/message/429154# 429154 in response to Intel Corporation)

Hi Angie,

XFX MD-X58I-CH09 v1.2 (SLI)

OCZ 10GB (6x2GB) PC38500 DDR3-1066MHz non-ECC Unbuffered CL7 240-pin DIMM

Happily awaiting your response.

The XFX MD-X581 is a motherboard and the OCZ DDR3 RAM is ram.

Apparently they don't hire people with OR teach people to use rationale and common sense.

idata · ‎11-14-2016

Hello NobleKattalistt,

Thank you for the confirmation.

In regard to your latest reply, I forgot to emphasize on the model of your current processor. Which at this moment, it is required.

This is due that at the previous post that I have mentioned that the memory specifications, does not meet the processor requirement I was talking that the memory you are using it seems to be below the voltage required.

Although I need the model of the processor to specifically confirm this information, due to when I look for your Motherboard XFX MD-X581, it mentions that has 2 compatible processors, both i7.

This is the information related to your motherboard that I was able to find:

https://www.cnet.com/products/xfx-x58i/specs/ https://www.cnet.com/products/xfx-x58i/specs/

And on the performance test that you have mentioned, it comes only the specification as i7, it does not mention which i7 model you have.

So, in order for me to provide you the most accurate information, I will really appreciate the specific model of your processor among i7 processor we have.

http://ark.intel.com/ http://ark.intel.com/

I am looking forward to heard from you.

Regards,

Angie

CCris2 · ‎11-14-2016

Hi ,

Please excuse Angie, maybe she is a bit tired and she missed the CPU in the report you posted i7-920.

First of all that is a very old CPU ( year 2008 )which is not produced, and also no supported anymore.

Remove the memory from the mainboard, and clean the pins carefully, with some cotton ear sticks and Isopropyl Alcohol, and then put them back.

Test again in windows 10, and if it still doesn't work, test with windows 7 and see if you have the same problem. If you have the same problem then the CPU memory controller or memory has problems.

If it works in windows 7 and not in 10 then it means that there is a compatibility problem with windows 10 and that mainboard. That can only be fixed with an updated bios that works with windows 10, and I don't think that you will find one because the mainboard is also out of production.

I hope that it is only a cleaning problem.

Waiting for the result.

idata · ‎11-15-2016

Ronin, thank you very much for all your help.

To: NobleKattalistt,

Hello NobleKattalistt,

I do apologize for the misunderstanding at my end.

As Ronin mentioned, according to our Intel official website, your processor it is out of Interactive Support and you can confirm this matter at the following link:

https://downloadcenter.intel.com/product/37147/Intel-Core-i7-920-Processor-8M-Cache-2-66-GHz-4-80-GT-s-Intel-QPI- Downloads for Intel® Core™ i7-920 Processor (8M Cache, 2.66 GHz, 4.80 GT/s Intel® QPI)

At this moment the steps provided by Ronin, please ty to complete the test, and also if those steps do not solve your issue, I would like you to please try if you have the chance, to use another memory or change the memory to a different slot.

And if it is possible to test your processor in another motherboard. At the end that you complete any troubleshooting step, try to run the same test and please let me know if you keep facing the issue or if you were able to see any positive results.

Do not hesitate to reply as soon as you have any further detail.

Regards,

Angie

idata · ‎11-25-2016

Hello NobleKattalistt,

I would like to know if the information provided to you was able to solve your concern?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to hearing from you.

Regards,

Angie.