4 Replies Latest reply on Oct 19, 2016 1:27 PM by N.Scott.Pearson

    driver hd audio device 82801jd

    neuronetv

      I have a dell 780 desktop tower running windows 10 and hardware detectors show the audio device as an Intel 82801JD/D0 ICH10 Family. It's based on the motherboard. The problem I have is I am also running VMware and the guest machines do not have audio. I think this is because the windows 10 driver is a Microsoft generic one that VMware can't use. I searched on the dell website and the intel website for a more specific driver for this audio device but can't find one. Is there a driver?

        • 1. Re: driver hd audio device 82801jd
          N.Scott.Pearson

          While the "core" for the audio solution is provided in the chipset, a separate CODEC IC completes the solution -- and it is the driver for this CODEC that you require. This driver is provided by the IC vendor and passed through to you by the board/system vendor (in your case Dell).

           

          I looked at Dell's support page for the Optiplex 780. This is an absolutely ancient Intel Core 2 Duo/Quad-based system. Full and proper support for Windows 10 is not provided for systems this old. Hardware-specific drivers are not provided. You can try and find an Audio driver for your system (it has an Analog Devices ADI 198x family CODEC), but I doubt you will find one. I recommend you return this system to a Windows O/S for which drivers are actually provided (in this case, Windows 7).

           

          ...S

           

          P.S. You are likely mad after reading this. Microsoft had no business telling people to upgrade systems this old to Windows 10 - and worse, in many cases, forcing it to install.

          • 2. Re: driver hd audio device 82801jd
            neuronetv

            thanks for your response, I knew this was a long shot when i posted so I'm not surprised there is no driver solution. I can get round it by installing other sound hardware but it's a pain that hardware becomes redundant so quickly.

            • 3. Re: driver hd audio device 82801jd
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              The information provided by Scott is correct.
              Please check the list of supported operating system for your computer model.
              http://www.dell.com/downloads/global/products/optix/en/optiplex_780_tech_guidebook_en.pdf 
              See page 7

              Allan. 

              • 4. Re: driver hd audio device 82801jd
                N.Scott.Pearson

                You can spend a mere US$7 and get a reasonable audio solution (see here: Amazon.com: Sabrent USB External Stereo Sound Adapter). I bought a couple of these for use in emergencies and have been happy with their performance. If you want a higher quality solution, there are some excellent high-end USB and PCIe-based audio cards out there that are fully supported by Windows 10.

                 

                Hope this helps,

                ...S

                 

                P.S. Let's put this in perspective: Your board is approaching being 7 board generations and 7+ years out of date. That is not my definition of "becomes redundant so quickly". Many of the components on your board are approaching or past their (typically 7 year) MTBF dates.