-
1. Re: Intel NUC6i3SYk - Ethernetport loosing connection
Oct 19, 2016 11:01 AM (in response to Knut_H)This message was posted on behalf of Intel CorporationHello Knut_H,
I’m sorry about the issue you have with the Intel® NUC, I will appreciate if you can let us how it goes after you try cat.6 cables.
If somebody else is experience similar issue, please feel free to post here.
Knut_H do you have the latest BIOS and drivers installed on these units?
Ivan.
-
2. Re: Intel NUC6i3SYk - Ethernetport loosing connection
Knut_H Oct 25, 2016 5:13 AM (in response to Intel Corporation)1 of 1 people found this helpfulUpdate 25.oct.2016
We have tried different cables and done multiple tests on other hardware to compare the amount of "cable-manipulation" needed before loosing connection. We are hardly able, without substantial (unnatural) force, to make other system lose their connections, but the NUC's disconnects at any slight movement.
See video:
NUC6i3SYK ethernet problem - YouTubeCan anyone else do a lab on this?
-
3. Re: Intel NUC6i3SYk - Ethernetport loosing connection
Oct 25, 2016 8:35 AM (in response to Knut_H)This message was posted on behalf of Intel CorporationHello Knut_H,
I appreciate the you video you have kindly posted on this thread.
Being that the case, at this point I suggest you to contact us directly for better support on all these units at the phone number 1-916-377-7000 open Monday - Friday
7:00 AM to 5:00 PM (Pacific Time) or you can submit a web ticket at the following link:
https://customercare.intel.com/?lang=en-US
Regards,
Ivan