1 2 Previous Next 15 Replies Latest reply on Nov 7, 2016 1:34 PM by Intel Corporation

    i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable

    Willyc

      The Dell Inspiron 3250 come with a Graphic card, when I remove it and connect display direct with HD 530 output, screen display become unstable:

      1)when connecting with HDMI: screen moving left then right randomly (about every 5 minutes) and also flash

      2)when connecting with VGA: screen turns dark and become on again randomly (about every 5 minutes)

       

      This is not happening when I connect PC with old monitor (non-HD type via VGA). When I connect with HD monitor, even though I set lower resolution, the situation still the same.

      It cannot be resolved by updating Bios and using HD530 latest driver.

      When I restore PC back to the factory setting, the situation still the same.

       

      The final solution: I need to connect PC with the monitor with both HDMI and VGA, then tell PC to output multiple screen in clone mode. Everything returns normal, but there is no full screen when games not in HD display resolution.

       

      My question: can anyone tell what's the problem causing this and how to bring it back to normal even connect via single screen output?

        • 1. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Willyc,

           

          Let's start by gathering more information in regard to your system, in order to do that use this tool Download Intel® System Support Utility. Once you have the report attach it, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

           

          Regards,

          Amy.

          • 2. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
            Willyc

            Having tried many times and keep having the following error message:

             

            System Unavailable

              

             

             

            Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue.

            We apologize for any inconvenience this may cause and appreciate your patience.

             

              - Intel Customer Support Team

            • 3. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
              Willyc

              The above error message appear when I try to "Submit" via the System Support Utility. It is so odd that Intel creates a Submit link but not working at all.

               

              Meanwhile, I cannot locate the "User Advanced Editor" function mentioned by you.

              • 4. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                My apologies for any inconvenience. I would recommend using our phone or chat support for a faster interaction. 

                 

                Here you can find the link for the chat support Contact Support, and here you can find the phone contact info for all the GEOs or locations supported over the phone:

                 

                 

                If you have troubles with the "Use Advanced Editor" option, just copy and paste the results from the tool in your reply.

                 

                Regards,

                Amy.

                • 5. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                  Willyc

                  Pls find below the system scan

                   

                  <?xml version="1.0"?>

                  <SSU>

                      <Setting id="Version">1.2.0.58</Setting>

                      <Setting id="Scan Date">10/23/2016</Setting>

                      <Setting id="Scan Time">00:00:40.0960378</Setting>

                      <Details id="Computer" displayName="" value="">

                          <Setting id="BaseBoard Manufacturer" displayName="" value="Dell Inc." />

                          <Setting id="BIOS Mode" displayName="" value="UEFI" />

                          <Setting id="BIOS Version/Date" displayName="" value="Dell Inc. 3.2.4 , 06/17/2016" />

                          <Setting id="CD or DVD" displayName="" value="HL-DT-ST DVD+-RW GU90N" />

                          <Setting id="Embedded Controller Version" displayName="" value="255.255" />

                          <Setting id="Platform Role" displayName="" value="Desktop" />

                          <Setting id="Processor  " displayName="" value="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz , GenuineIntel" />

                          <Setting id="Secure Boot State" displayName="" value="On" />

                          <Setting id="SMBIOS Version" displayName="" value="2.8" />

                          <Setting id="Sound Card" displayName="" value="Intel(R) Display Audio" />

                          <Setting id="Sound Card" displayName="" value="Realtek High Definition Audio" />

                          <Setting id="Sound Card" displayName="" value="Realtek Bluetooth HandsFree Audio" />

                          <Setting id="System Manufacturer" displayName="" value="Dell Inc." />

                          <Setting id="System Model" displayName="" value="Inspiron 3250" />

                          <Setting id="System SKU" displayName="" value="Inspiron 3250" />

                          <Setting id="System Type" displayName="" value="x64-based PC" />

                          <Details id="Display" displayName="" value="">

                              <Setting id="Intel ® Graphics Driver Version" displayName="" value="20.19.15.4530" />

                              <Details id="Intel(R) HD Graphics 530" displayName="" value="">

                                  <Setting id="Adapter Compatibility" displayName="" value="Intel Corporation" />

                                  <Setting id="Adapter DAC Type" displayName="" value="Internal" />

                                  <Setting id="Adapter RAM" displayName="" value="1.00 GB" />

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="Bits Per Pixel" displayName="" value="32" />

                                  <Setting id="Caption" displayName="" value="Intel(R) HD Graphics 530" link="http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530" />

                                  <Setting id="CoInstallers" displayName="" value="igfxCoIn_v4530.dll, CoDeviceInstall" />

                                  <Setting id="Color Table Entries" displayName="" value="4294967296" />

                                  <Setting id="Dedicated Video Memory" displayName="" value="Not Available" />

                                  <Setting id="Driver" displayName="" value="igdkmd64.sys" />

                                  <Setting id="Driver Date" displayName="" value="09/28/2016 08:00 AM" />

                                  <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\DRIVERS\igdkmd64.sys" />

                                  <Setting id="Driver Provider" displayName="" value="Intel Corporation" />

                                  <Setting id="Driver Version" displayName="" value="20.19.15.4530" />

                                  <Setting id="INF" displayName="" value="oem25.inf" />

                                  <Setting id="INF Section" displayName="" value="iSKLD_w10" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Installed Drivers" displayName="" value="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                  <Setting id="Last Reset" displayName="" value="Not Available" />

                                  <Setting id="Location" displayName="" value="PCI bus 0, device 2, function 0" />

                                  <Setting id="Manufacturer" displayName="" value="Intel Corporation" />

                                  <Setting id="Microsoft DirectX* Version" displayName="" value="11.X" />

                                  <Setting id="Monochrome" displayName="" value="No" />

                                  <Setting id="Number of Colors" displayName="" value="4294967296" />

                                  <Setting id="Number of Video Pages" displayName="" value="Not Available" />

                                  <Setting id="PNP Device ID" displayName="" value="PCI\VEN_8086&amp;DEV_1912&amp;SUBSYS_06F81028&amp;REV_06\3&amp;11583659&amp;0&amp;10" />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="Not Available" />

                                  <Setting id="Refresh Rate - Current" displayName="" value="60 Hz" />

                                  <Setting id="Refresh Rate - Maximum" displayName="" value="75 Hz" />

                                  <Setting id="Refresh Rate - Minimum" displayName="" value="59 Hz" />

                                  <Setting id="Resolution" displayName="" value="1920 X 1080" />

                                  <Setting id="Scan Mode" displayName="" value="Noninterlaced" />

                                  <Setting id="Service Name" displayName="" value="igfx" />

                                  <Setting id="Status" displayName="" value="OK" />

                                  <Setting id="Video Architecture" displayName="" value="VGA" />

                                  <Setting id="Video Memory" displayName="" value="Unknown" />

                                  <Setting id="Video Processor" displayName="" value="Intel(R) HD Graphics Family" />

                              </Details>

                          </Details>

                          <Details id="Memory" displayName="" value="">

                              <Details id="BANK 0" displayName="" value="">

                                  <Setting id="Capacity" displayName="" value="4 GB" />

                                  <Setting id="Channel" displayName="" value="DIMM1" />

                                  <Setting id="Configured Clock Speed" displayName="" value="1600 MHz" />

                                  <Setting id="Configured Voltage" displayName="" value="1350 millivolts" />

                                  <Setting id="Data Width" displayName="" value="64 bits" />

                                  <Setting id="Form Factor" displayName="" value="DIMM" />

                                  <Setting id="Interleave Position" displayName="" value="Noninterleaved" />

                                  <Setting id="Manufacturer" displayName="" value="Micron" />

                                  <Setting id="Maximum Voltage" displayName="" value="Not Available" />

                                  <Setting id="Memory Type" displayName="" value="DDR3" />

                                  <Setting id="Minimum Voltage" displayName="" value="Not Available" />

                                  <Setting id="Part Number" displayName="" value="8KTF51264AZ-1G6E1" />

                                  <Setting id="Serial Number" displayName="" value="16211384" />

                                  <Setting id="Status" displayName="" value="Not Available" />

                                  <Setting id="Type" displayName="" value="Synchronous" />

                              </Details>

                          </Details>

                          <Details id="Motherboard" displayName="" value="">

                              <Setting id="Availability" displayName="" value="Running or Full Power" />

                              <Setting id="BIOS" displayName="" value="3.2.4, DELL   - 1072009" />

                              <Setting id="Caption" displayName="" value="Motherboard" />

                              <Setting id="Chipset" displayName="" value="Intel(R) 100 Series/C230 Series" link="http://www.intel.com/content/www/us/en/search.html?keyword=100+Series%2fC230+Series" />

                              <Setting id="Date" displayName="" value="06/17/2016 08:00 AM" />

                              <Setting id="Install Date" displayName="" value="Not Available" />

                              <Setting id="Last Error Code" displayName="" value="Not Available" />

                              <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                              <Setting id="Manufacturer" displayName="" value="Dell Inc." />

                              <Setting id="Model" displayName="" value="Not Available" />

                              <Setting id="Part Number" displayName="" value="Not Available" />

                              <Setting id="PNP Device ID" displayName="" value="Not Available" />

                              <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                              <Setting id="Power Management Supported" displayName="" value="Not Available" />

                              <Setting id="Product" displayName="" value="0DNMV1" />

                              <Setting id="Serial Number" displayName="" value=".1CDYC92.CN701635BE014L." />

                              <Setting id="Status" displayName="" value="OK" />

                              <Setting id="Version" displayName="" value="A00" />

                          </Details>

                          <Details id="Networking" displayName="" value="">

                              <Setting id="Intel ® Network Connections Install Options" displayName="" value="Not Available" />

                              <Setting id="Intel ® Network Connections Version" displayName="" value="Not Available" />

                              <Setting id="Intel ® PROSet/Wireless Software Version" displayName="" value="Not Available" />

                              <Details id="Bluetooth PAN HelpText" displayName="" value="">

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="Caption" displayName="" value="Bluetooth PAN HelpText" />

                                  <Setting id="CoInstallers" displayName="" value="Not Available" />

                                  <Setting id="Default IP Gateway" displayName="" value="Not Available" />

                                  <Setting id="DHCP Enabled" displayName="" value="Yes" />

                                  <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                                  <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                                  <Setting id="DHCP Server" displayName="" value="Not Available" />

                                  <Setting id="Driver" displayName="" value="bthpan.sys" />

                                  <Setting id="Driver Date" displayName="" value="06/21/2006 12:00 AM" />

                                  <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\drivers\bthpan.sys" />

                                  <Setting id="Driver Provider" displayName="" value="Microsoft" />

                                  <Setting id="Driver Version" displayName="" value="10.0.14393.321" />

                                  <Setting id="Index" displayName="" value="0005" />

                                  <Setting id="INF" displayName="" value="bthpan.inf" />

                                  <Setting id="INF Section" displayName="" value="BthPan.Install" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Installed" displayName="" value="Yes" />

                                  <Setting id="IP Address" displayName="" value="Not Available" />

                                  <Setting id="IP Subnet" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                  <Setting id="Last Reset" displayName="" value="10/23/2016 02:31 PM" />

                                  <Setting id="Location" displayName="" value="Not Available" />

                                  <Setting id="MAC Address" displayName="" value="B0:C0:90:1F:99:89" />

                                  <Setting id="Manufacturer" displayName="" value="Microsoft" />

                                  <Setting id="Net Connection ID" displayName="" value="Bluetooth Network Connection" />

                                  <Setting id="NetCfgInstanceId" displayName="" value="{B8A8D8CF-5B02-4522-904C-8E2B46D3B1A2}" />

                                  <Setting id="Number of VLANs" displayName="" value="0" />

                                  <Setting id="PNP Device ID" displayName="" value="BTH\MS_BTHPAN\6&amp;314FC09B&amp;0&amp;2" />

                                  <Setting id="Port" displayName="" value="Not Available" />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="No" />

                                  <Setting id="Product Type" displayName="" value="Bluetooth Device (Personal Area Network)" />

                                  <Setting id="Service Name" displayName="" value="BthPan" />

                                  <Setting id="Status" displayName="" value="Enabled" />

                                  <Setting id="Team Name" displayName="" value="Not in a team" />

                                  <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                  <Details id="Service Bindings" displayName="" value="">

                                      <Setting id="Client for Microsoft Networks" displayName="" value="" />

                                      <Setting id="File and Printer Sharing for Microsoft Networks" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 4 (TCP/IPv4)" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 6 (TCP/IPv6)" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Mapper I/O Driver" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Responder" displayName="" value="" />

                                      <Setting id="Microsoft LLDP Protocol Driver" displayName="" value="" />

                                  </Details>

                              </Details>

                              <Details id="Dell Wireless 1801 802.11bgn" displayName="" value="">

                                  <Setting id="Access Point" displayName="" value="6c:19:8f:d0:03:b4" />

                                  <Setting id="Authentication" displayName="" value="WPA2-Personal" />

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="Caption" displayName="" value="Dell Wireless 1801 802.11bgn" />

                                  <Setting id="Channel" displayName="" value="1" />

                                  <Setting id="Cipher" displayName="" value="CCMP" />

                                  <Setting id="CoInstallers" displayName="" value="Not Available" />

                                  <Setting id="Connection Mode" displayName="" value="Auto Connect" />

                                  <Setting id="Default IP Gateway" displayName="" value="192.168.0.1" />

                                  <Setting id="DHCP Enabled" displayName="" value="Yes" />

                                  <Setting id="DHCP Lease Expires" displayName="" value="10/30/2016 02:32 PM" />

                                  <Setting id="DHCP Lease Obtained" displayName="" value="10/23/2016 02:32 PM" />

                                  <Setting id="DHCP Server" displayName="" value="192.168.0.1" />

                                  <Setting id="Driver" displayName="" value="rtwlane.sys" />

                                  <Setting id="Driver Date" displayName="" value="03/23/2016 12:00 AM" />

                                  <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\drivers\rtwlane.sys" />

                                  <Setting id="Driver Provider" displayName="" value="Realtek Semiconductor Corp." />

                                  <Setting id="Driver Version" displayName="" value="2023.30.301.2016" />

                                  <Setting id="Index" displayName="" value="0002" />

                                  <Setting id="INF" displayName="" value="netrtwlane.inf" />

                                  <Setting id="INF Section" displayName="" value="Dell8723be.ndi.NT" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Installed" displayName="" value="Yes" />

                                  <Setting id="IP Address" displayName="" value="192.168.0.104;fe80::8dba:5dfd:637b:87c4" />

                                  <Setting id="IP Subnet" displayName="" value="255.255.255.0;64" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                  <Setting id="Last Reset" displayName="" value="10/23/2016 02:31 PM" />

                                  <Setting id="Location" displayName="" value="PCI bus 2, device 0, function 0" />

                                  <Setting id="MAC Address" displayName="" value="B0:C0:90:1F:99:88" />

                                  <Setting id="Manufacturer" displayName="" value="Realtek Semiconductor Corp." />

                                  <Setting id="Net Connection ID" displayName="" value="Wi-Fi" />

                                  <Setting id="NetCfgInstanceId" displayName="" value="{368E8DE9-5B8C-4D4D-B6AD-50FF8F69B4E8}" />

                                  <Setting id="Network Name" displayName="" value="Wi-home 2.4" />

                                  <Setting id="Network Type" displayName="" value="Infrastructure" />

                                  <Setting id="Number of VLANs" displayName="" value="0" />

                                  <Setting id="PNP Device ID" displayName="" value="PCI\VEN_10EC&amp;DEV_B723&amp;SUBSYS_873910EC&amp;REV_00\0023B7FEFF4CE00000" />

                                  <Setting id="Port" displayName="" value="Not Available" />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="No" />

                                  <Setting id="Product Type" displayName="" value="Dell Wireless 1801 802.11bgn" />

                                  <Setting id="Profile" displayName="" value="Wi-home 2.4" />

                                  <Setting id="Radio Type" displayName="" value="802.11n" />

                                  <Setting id="Receive Rate" displayName="" value="58 Mbps" />

                                  <Setting id="Service Name" displayName="" value="RTWlanE" />

                                  <Setting id="Signal Strength" displayName="" value="99%" />

                                  <Setting id="State" displayName="" value="connected" />

                                  <Setting id="Status" displayName="" value="Enabled" />

                                  <Setting id="Team Name" displayName="" value="Not in a team" />

                                  <Setting id="Transmit Rate" displayName="" value="58 Mbps" />

                                  <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                  <Details id="Service Bindings" displayName="" value="">

                                      <Setting id="Client for Microsoft Networks" displayName="" value="" />

                                      <Setting id="File and Printer Sharing for Microsoft Networks" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 4 (TCP/IPv4)" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 6 (TCP/IPv6)" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Mapper I/O Driver" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Responder" displayName="" value="" />

                                      <Setting id="Microsoft LLDP Protocol Driver" displayName="" value="" />

                                      <Setting id="QoS Packet Scheduler" displayName="" value="" />

                                  </Details>

                                  <Details id="Settings" displayName="" value="">

                                      <Setting id="*WakeOnMagicPacket" displayName="Wake on Magic Packet" value="Enabled (1)" />

                                      <Setting id="*WakeOnPattern" displayName="Wake on Pattern Match" value="Enabled (1)" />

                                      <Setting id="AH_BcnIntv" displayName="Beacon Interval" value="100 (100)" />

                                      <Setting id="AntDivSel" displayName="Antenna Diversity Selection " value="Auto (0)" />

                                      <Setting id="BWSetting" displayName="Bandwidth" value="20_40MHz (1)" />

                                      <Setting id="Dot11dEnable" displayName="802.11d" value="Disabled (0)" />

                                      <Setting id="PreambleMode" displayName="Preamble Mode" value="Short &amp; long (2)" />

                                      <Setting id="RegROAMSensitiveLevel" displayName="Roaming Sensitivity Level" value="Low (80)" />

                                      <Setting id="WirelessMode" displayName="Wireless Mode" value="Auto (8)" />

                                  </Details>

                              </Details>

                              <Details id="Realtek PCIe GBE Family Controller" displayName="" value="">

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="Caption" displayName="" value="Realtek PCIe GBE Family Controller" />

                                  <Setting id="CoInstallers" displayName="" value="Not Available" />

                                  <Setting id="Default IP Gateway" displayName="" value="Not Available" />

                                  <Setting id="DHCP Enabled" displayName="" value="Yes" />

                                  <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                                  <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                                  <Setting id="DHCP Server" displayName="" value="Not Available" />

                                  <Setting id="Driver" displayName="" value="rt640x64.sys" />

                                  <Setting id="Driver Date" displayName="" value="05/05/2015 12:00 AM" />

                                  <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\drivers\rt640x64.sys" />

                                  <Setting id="Driver Provider" displayName="" value="Realtek" />

                                  <Setting id="Driver Version" displayName="" value="10.1.505.2015" />

                                  <Setting id="Index" displayName="" value="0001" />

                                  <Setting id="INF" displayName="" value="oem8.inf" />

                                  <Setting id="INF Section" displayName="" value="RTL8168H.ndi.NT" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Installed" displayName="" value="Yes" />

                                  <Setting id="IP Address" displayName="" value="Not Available" />

                                  <Setting id="IP Subnet" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                  <Setting id="Last Reset" displayName="" value="10/23/2016 02:31 PM" />

                                  <Setting id="Location" displayName="" value="PCI bus 1, device 0, function 0" />

                                  <Setting id="MAC Address" displayName="" value="64:00:6A:3B:70:8E" />

                                  <Setting id="Manufacturer" displayName="" value="Realtek" />

                                  <Setting id="Net Connection ID" displayName="" value="Ethernet" />

                                  <Setting id="NetCfgInstanceId" displayName="" value="{27E1CA1B-597A-497B-998E-67ABC3746274}" />

                                  <Setting id="Number of VLANs" displayName="" value="0" />

                                  <Setting id="PNP Device ID" displayName="" value="PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_06F81028&amp;REV_15\01000000684CE00000" />

                                  <Setting id="Port" displayName="" value="Not Available" />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="No" />

                                  <Setting id="Product Type" displayName="" value="Realtek PCIe GBE Family Controller" />

                                  <Setting id="Service Name" displayName="" value="rt640x64" />

                                  <Setting id="Status" displayName="" value="Enabled" />

                                  <Setting id="Team Name" displayName="" value="Not in a team" />

                                  <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                  <Details id="Service Bindings" displayName="" value="">

                                      <Setting id="Client for Microsoft Networks" displayName="" value="" />

                                      <Setting id="File and Printer Sharing for Microsoft Networks" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 4 (TCP/IPv4)" displayName="" value="" />

                                      <Setting id="Internet Protocol Version 6 (TCP/IPv6)" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Mapper I/O Driver" displayName="" value="" />

                                      <Setting id="Link-Layer Topology Discovery Responder" displayName="" value="" />

                                      <Setting id="Microsoft LLDP Protocol Driver" displayName="" value="" />

                                      <Setting id="QoS Packet Scheduler" displayName="" value="" />

                                  </Details>

                                  <Details id="Settings" displayName="" value="">

                                      <Setting id="*FlowControl" displayName="Flow Control" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*InterruptModeration" displayName="Interrupt Moderation" value="Enabled (1)" />

                                      <Setting id="*IPChecksumOffloadIPv4" displayName="IPv4 Checksum Offload" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*JumboPacket" displayName="Jumbo Frame" value="Disabled (1514)" />

                                      <Setting id="*LsoV2IPv4" displayName="Large Send Offload v2 (IPv4)" value="Enabled (1)" />

                                      <Setting id="*LsoV2IPv6" displayName="Large Send Offload v2 (IPv6)" value="Enabled (1)" />

                                      <Setting id="*NumRssQueues" displayName="Maximum Number of RSS Queues" value="4 Queues (4)" />

                                      <Setting id="*PMARPOffload" displayName="ARP Offload" value="Enabled (1)" />

                                      <Setting id="*PMNSOffload" displayName="NS Offload" value="Enabled (1)" />

                                      <Setting id="*PriorityVLANTag" displayName="Priority &amp; VLAN" value="Priority &amp; VLAN Enabled (3)" />

                                      <Setting id="*ReceiveBuffers" displayName="Receive Buffers" value="512 (512)" />

                                      <Setting id="*RSS" displayName="Receive Side Scaling" value="Enabled (1)" />

                                      <Setting id="*SpeedDuplex" displayName="Speed &amp; Duplex" value="Auto Negotiation (0)" />

                                      <Setting id="*TCPChecksumOffloadIPv4" displayName="TCP Checksum Offload (IPv4)" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*TCPChecksumOffloadIPv6" displayName="TCP Checksum Offload (IPv6)" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*TransmitBuffers" displayName="Transmit Buffers" value="128 (128)" />

                                      <Setting id="*UDPChecksumOffloadIPv4" displayName="UDP Checksum Offload (IPv4)" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*UDPChecksumOffloadIPv6" displayName="UDP Checksum Offload (IPv6)" value="Rx &amp; Tx Enabled (3)" />

                                      <Setting id="*WakeOnMagicPacket" displayName="Wake on Magic Packet" value="Enabled (1)" />

                                      <Setting id="*WakeOnPattern" displayName="Wake on pattern match" value="Enabled (1)" />

                                      <Setting id="AdvancedEEE" displayName="Advanced EEE" value="Enabled (1)" />

                                      <Setting id="AutoDisableGigabit" displayName="Auto Disable Gigabit" value="Disabled (0)" />

                                      <Setting id="EEE" displayName="Energy Efficient Ethernet" value="Enabled (1)" />

                                      <Setting id="EnableGreenEthernet" displayName="Green Ethernet" value="Enabled (1)" />

                                      <Setting id="GigaLite" displayName="Gigabit Lite" value="Enabled (1)" />

                                      <Setting id="S5WakeOnLan" displayName="Shutdown Wake-On-Lan" value="Disabled (0)" />

                                      <Setting id="WolShutdownLinkSpeed" displayName="WOL &amp; Shutdown Link Speed" value="10 Mbps First (0)" />

                                  </Details>

                              </Details>

                          </Details>

                          <Details id="Operating System" displayName="" value="">

                              <Setting id=".Net Framework Version" displayName="" value="2.0,3.0,3.5,4.0,4.6" />

                              <Setting id="Boot Device" displayName="" value="\Device\HarddiskVolume1" />

                              <Setting id="Locale" displayName="" value="Hong Kong SAR" />

                              <Setting id="OS Manufacturer" displayName="" value="Microsoft Corporation" />

                              <Setting id="OS Name" displayName="" value="Microsoft Windows 10 Home" />

                              <Setting id="Other OS Description" displayName="" value="Not Available" />

                              <Setting id="Page File" displayName="" value="C:\pagefile.sys" />

                              <Setting id="Page File Space" displayName="" value="1.36 GB" />

                              <Setting id="Physical Memory (Available)" displayName="" value="0.96 GB" />

                              <Setting id="Physical Memory (Installed)" displayName="" value="4 GB" />

                              <Setting id="Physical Memory (Total)" displayName="" value="3.91 GB" />

                              <Setting id="System Directory" displayName="" value="C:\WINDOWS\system32" />

                              <Setting id="Version" displayName="" value="10.0.14393 Build 14393" />

                              <Setting id="Virtual Memory (Available)" displayName="" value="0.96 GB" />

                              <Setting id="Virtual Memory (Total)" displayName="" value="5.27 GB" />

                              <Setting id="Windows Directory" displayName="" value="C:\WINDOWS" />

                          </Details>

                          <Details id="Processor" displayName="" value="">

                              <Details id="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" displayName="" value="">

                                  <Setting id="Architecture" displayName="" value="x64" />

                                  <Setting id="ATPO" displayName="" value="Not Available" />

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="Caption" displayName="" value="Intel64 Family 6 Model 94 Stepping 3" />

                                  <Setting id="Chipset Name" displayName="" value="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" link="http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+6400+CPU+" />

                                  <Setting id="CPU Speed" displayName="" value="2.71 GHz" />

                                  <Setting id="Current Voltage" displayName="" value="1.7 volts" />

                                  <Setting id="Driver" displayName="" value="Not Available" />

                                  <Setting id="Driver Date" displayName="" value="04/21/2009 12:00 AM" />

                                  <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\drivers\intelppm.sys" />

                                  <Setting id="Driver Provider" displayName="" value="Microsoft" />

                                  <Setting id="Driver Version" displayName="" value="10.0.14393.0" />

                                  <Setting id="Ext. Family" displayName="" value="Not Available" />

                                  <Setting id="Family" displayName="" value="Not Available" />

                                  <Setting id="FPO" displayName="" value="Not Available" />

                                  <Setting id="INF" displayName="" value="cpu.inf" />

                                  <Setting id="INF Section" displayName="" value="IntelPPM_Inst.NT" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Level 1 Cache" displayName="" value="4 x 128 KB" />

                                  <Setting id="Level 2 Cache" displayName="" value="4 x 1024 KB" />

                                  <Setting id="Level 3 Cache" displayName="" value="6 MB" />

                                  <Setting id="Load" displayName="" value="5%" />

                                  <Setting id="Manufacturer" displayName="" value="GenuineIntel" />

                                  <Setting id="Model" displayName="" value="94" />

                                  <Setting id="Name" displayName="" value="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" />

                                  <Setting id="Number of Cores" displayName="" value="4" />

                                  <Setting id="Number of Cores Enabled" displayName="" value="4" />

                                  <Setting id="Number of Logical Processors" displayName="" value="4" />

                                  <Setting id="Part Number" displayName="" value="To Be Filled By O.E.M." />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="No" />

                                  <Setting id="Processor ID" displayName="" value="BFEBFBFF000506E3" />

                                  <Setting id="Revision" displayName="" value="24067" />

                                  <Setting id="Serial Number" displayName="" value="To Be Filled By O.E.M." />

                                  <Setting id="Service Name" displayName="" value="intelppm" />

                                  <Setting id="Status" displayName="" value="OK" />

                                  <Setting id="Stepping" displayName="" value="3" />

                                  <Setting id="Version" displayName="" value="Not Available" />

                              </Details>

                          </Details>

                          <Details id="Storage" displayName="" value="">

                              <Details id="TOSHIBA DT01ACA100" displayName="" value="">

                                  <Setting id="Capablities" displayName="" value="Random Access, Supports Writing, SMART Notification" />

                                  <Setting id="Caption" displayName="" value="TOSHIBA DT01ACA100" />

                                  <Setting id="Cylinder - Total" displayName="" value="121601" />

                                  <Setting id="Description" displayName="" value="Disk drive" />

                                  <Setting id="Driver" displayName="" value="Not Available" />

                                  <Setting id="Driver Date" displayName="" value="06/21/2006 12:00 AM" />

                                  <Setting id="Driver Version" displayName="" value="10.0.14393.0" />

                                  <Setting id="Error Code" displayName="" value="Device is working properly" />

                                  <Setting id="Firmware Revision" displayName="" value="MS2OA7S0" />

                                  <Setting id="Heads - Total" displayName="" value="255" />

                                  <Setting id="Index" displayName="" value="0" />

                                  <Setting id="INF" displayName="" value="disk.inf" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Interface Type" displayName="" value="IDE" />

                                  <Setting id="Manufacturer" displayName="" value="(Standard disk drives)" />

                                  <Setting id="Model" displayName="" value="TOSHIBA DT01ACA100" />

                                  <Setting id="Name" displayName="" value="\\.\PHYSICALDRIVE0" />

                                  <Setting id="Partitions" displayName="" value="5" />

                                  <Setting id="PNP Device ID" displayName="" value="SCSI\DISK&amp;VEN_TOSHIBA&amp;PROD_DT01ACA100\4&amp;39F27A16&amp;0&amp;000000" />

                                  <Setting id="Policies" displayName="" value="Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" />

                                  <Setting id="Sectors - Per Track" displayName="" value="63" />

                                  <Setting id="Sectors - Total" displayName="" value="1953520065" />

                                  <Setting id="Serial Number" displayName="" value="X5AANM6MS" />

                                  <Setting id="Size" displayName="" value="931.51 GB" />

                                  <Setting id="Size – Available" displayName="" value="688.95 GB" />

                                  <Setting id="SMART Attributes" displayName="" value="Self-Test: 117 minutes, OK, Short Self-Test: 1 minutes, OK" />

                                  <Setting id="Status" displayName="" value="OK" />

                                  <Setting id="Tracks - Per Cylinder" displayName="" value="255" />

                                  <Setting id="Tracks - Total" displayName="" value="31008255" />

                                  <Details id="C:" displayName="" value="">

                                      <Setting id="Availability" displayName="" value="Not Available" />

                                      <Setting id="Caption" displayName="" value="C:" />

                                      <Setting id="Compression Method" displayName="" value="Not Compressed" />

                                      <Setting id="Description" displayName="" value="Local Fixed Disk" />

                                      <Setting id="File System" displayName="" value="NTFS" />

                                      <Setting id="Name" displayName="" value="OS" />

                                      <Setting id="Serial Number" displayName="" value="96F3E080" />

                                      <Setting id="Size" displayName="" value="246.20 GB" />

                                      <Setting id="Size – Available" displayName="" value="92.06 GB" />

                                      <Setting id="Status" displayName="" value="Not Available" />

                                      <Setting id="Volume Dirty" displayName="" value="No" />

                                  </Details>

                                  <Details id="E:" displayName="" value="">

                                      <Setting id="Availability" displayName="" value="Not Available" />

                                      <Setting id="Caption" displayName="" value="E:" />

                                      <Setting id="Compression Method" displayName="" value="Not Compressed" />

                                      <Setting id="Description" displayName="" value="Local Fixed Disk" />

                                      <Setting id="File System" displayName="" value="NTFS" />

                                      <Setting id="Name" displayName="" value="Data" />

                                      <Setting id="Serial Number" displayName="" value="9778A0E0" />

                                      <Setting id="Size" displayName="" value="669.58 GB" />

                                      <Setting id="Size – Available" displayName="" value="596.89 GB" />

                                      <Setting id="Status" displayName="" value="Not Available" />

                                      <Setting id="Volume Dirty" displayName="" value="No" />

                                  </Details>

                                  <Details id="SMART" displayName="" value="">

                                      <Setting id="0x01  Raw Read Error Rate" displayName="0" value="16" />

                                      <Setting id="0x02  Throughput Performance" displayName="68" value="0" />

                                      <Setting id="0x03  Spin Up Time" displayName="12896698548" value="24" />

                                      <Setting id="0x04  Start/Stop Count" displayName="752" value="0" />

                                      <Setting id="0x05  Reallocated Sector Count" displayName="0" value="5" />

                                      <Setting id="0x07  Seek Error Rate" displayName="0" value="0" />

                                      <Setting id="0x08  Seek Timer Performance" displayName="34" value="0" />

                                      <Setting id="0x09  Power-On Hours" displayName="2057" value="0" />

                                      <Setting id="0x0A  Spin Retry Count" displayName="0" value="0" />

                                      <Setting id="0x0C  Power Cycle Count" displayName="752" value="0" />

                                      <Setting id="0xC0  Unsafe Shutdown Count" displayName="753" value="0" />

                                      <Setting id="0xC1  Load/Unload Cycle Count" displayName="753" value="0" />

                                      <Setting id="0xC2  Internal Device Temperature" displayName="45° C" value="0" />

                                      <Setting id="0xC4  Reallocation Count" displayName="0" value="0" />

                                      <Setting id="0xC5  Current Pending Errors Count" displayName="0" value="0" />

                                      <Setting id="0xC6  Uncorrectable Sector Count" displayName="0" value="0" />

                                      <Setting id="0xC7  CRC Error Count" displayName="0" value="0" />

                                      <Setting id="0xF0  Head Flying Hours" displayName="2055" value="0" />

                                      <Setting id="0xF1  Total LBAs Written" displayName="8787126121" value="0" />

                                      <Setting id="0xF2  Total LBAs Read" displayName="20796168506" value="0" />

                                  </Details>

                              </Details>

                          </Details>

                      </Details>

                  </SSU>

                  • 6. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Thank you for the report.

                     

                    I believe that you might be facing with a faulty processor; however; please let's try updating the following drivers;

                     

                    I know that you mentioned that you tried with the latest BIOS and driver, but we need to make sure you have the latest Intel® HD Graphics version from our end, please let me know how it goes.

                     

                    Regards,

                    Amy.

                    • 7. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                      Willyc

                      Amy,

                       

                      I am using Bios 3.3.6 and HD Graphic 15.40.4530. The Graphic driver seems more updated than that mentioned by you.

                       

                      Meanwhile, is it possible for you to report this issue such that the bug can be fixed in the next Graphic driver?

                      • 8. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        We will need to look closer into your case, let me see what I can do.

                         

                        The driver you have installed is a Beta driver that is not the latest, the latest is .4539, the version provided .4501 is the latest production driver. Based on your SSU report the BIOS version installed is 3.2.4.

                        Before calling this a driver issue, you need to test more drivers specially productions drivers, it's possible that the current driver is no suitable with your system configuration; therefore, more testing needs to be done.

                         

                        Regards,

                        Amy.

                        • 9. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                          Willyc

                          Amy,

                           

                          Have installed Intel® HD Graphics version .4501; and BIOS version 3.3.6; the situation is still the same. Is it possible for you to report this issue such that the bug can be fixed in the next Graphic driver? If not, pls advise the solution.

                          • 10. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Could you please check if the issue persists with some older drivers? This way we can confirm if it the issue is with one driver in specific.

                             

                            .4300; Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

                            .4424;Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

                            Beta .4474; Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

                             

                            Regards,

                            Amy.

                            • 11. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                              Willyc

                              Amy,

                               

                              All older drivers mentioned by you have been installed per the link provided and the results are still the same.

                              • 12. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Thank you for giving them a try.

                                 

                                Now that you have tried those drivers but the issue still there the next step would be replacing your processor, it's possible that the graphics portion of your processor is damaged. So we can go ahead a replace it, in order to do so, please contact our phone or chat support for a faster interaction. See here for the contact information Contact Support

                                 

                                I apologize for the inconvenience.

                                 

                                Regards,

                                Amy.

                                • 13. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                                  Willyc

                                  Amy,

                                   

                                  I have clicked the "Contact Support" then I don't know what to do next as the page has many links. If I click "Access Intel® Technology Provider member priority phone numbers (login required) " , It requires another login and I don't have.

                                  Regarding the driver, after installed the older driver, the situation as the screen flicks much faster. So I do believe driver may fix this bug. Your suggestion of replacing the processor would be quite troublesome as 1) I am not sure whether the Dell PC allow doing this easily. 2)Does the Windows need to reinstall after change of processor? 3)I still don't know how to contact your support and tell the story all over again.

                                   

                                  • 14. Re: i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable
                                    Willyc

                                    Amy,

                                     

                                    Turn out I find the online chat. The agent ask me to talk to Dell for replacement, very discouraging.

                                    By the way, can you help to check whether the existing motherboard can support the i5 7-gen model?

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