5 Replies Latest reply on Nov 7, 2016 4:04 PM by Intel Corporation

    Takes long time before connected after starting up

    jorg1

      I have 2x SSID, one for 2,4GHz and one for 5GHz.

       

      2,4GHZ always shows up instantly, 5GHz on the other hand usually takes a while, some times several minutes, and once in a while (rarely), i just have to boot the computer before it will eventually show up after some waiting. It's always been like this as long as I can remember. OS reset does not fix the problem, nor booting router/modem.

       

      I have a surface pro 2 that doesn't have the same problem after starting up. I also have a third computer from work that I bring home some times and that does also not have this problem.

       

      Just took the time, from boot it took exactly 4 minutes and 40 seconds before 5 box showed up. As mentioned before it varies how long it will take. Sometimes it seems to be almost instantly or max 10-20 seconds.

       

       

       

      Problem computer (custom build)

      Intel 7260 AC

      Windows 10

      Driver version 17.15.0.5

      Driver date 22.02.2015

      Also added: ScanWhenAssociated (DWORD 0) to the 7265 registry container to avoid spikes. I think this setting is for disabling wifi roaming.

      I just recently upgraded this to version 18.33.3.2 (date 03.05.2016) with no sign of improvements.

      Link score (inssider): 100

      4/4 bars (system icon)

       

      Surface pro 2 (no problem on this computer)

      Marwell network card

      Windows 10

      Link score: haven't checked.

      3/4 bars (system icon)

       

      Problem computer number 2 - Work laptop (HP)

      Intel 7265 AC

      Windows 10

      Driver version 18.32.1.2

      Driver date 30.12.2015

        • 1. Re: Takes long time before connected after starting up
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jorg1,

           

          As we understand, your computer uses the Intel® Dual Band Wireless-AC 7260 and when it boots, your 5 GHz network takes a long time to show.

           

          - The main recommendation we can provide is to apply the configuration from the following advisory: Recommended Settings for 802.11n Connectivity
          Additionally, change the following in the Advanced settings:

           

          Preferred band: Prefer 5.2 GHz band

           

          - Try placing the computer closer to the wireless Access Point.

           

          If the issue persists, please let us know the following:

           

          1. Was this the adapter that came built-in your PC from factory?
          2. Have you checked if this happens with other 5 GHz networks?
          3. Computer brand and model.

           

          Regards,
          Jonathan

          • 2. Re: Takes long time before connected after starting up
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            We haven't seen any updates since the initial post. Please let us know if you require further assistance.

            Regards,
            Jonathan

            • 3. Re: Takes long time before connected after starting up
              jorg1

              I applied your suggestions now, will come back to you. Answers to your other questions are below:

               

              - Try placing the computer closer to the wireless Access Point. -> "Not possible"

              1. Was this the adapter that came built-in your PC from factory? -> No

              2. Have you checked if this happens with other 5 GHz networks? -> It does not happen to other devices such as Xbox one, iphone 7, surface pro 2. They are all running on a dedicated 5 ghz SSID (2,4ghz turned of on AP).

              3. Computer brand and model. -> custom built computer. Motherboard: MSI B150M (bios is updated to newest version) CPU: Intel i5 6500

               

              Should be noted I'm using driver version 18.33.3.2 on Windows 10.

              I want to avoid update driver version as long as possible since Intel does not provide a clean driver without software anymore. I wish you could provide such drivers in future.

              • 4. Re: Takes long time before connected after starting up
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello jorg1,

                Please provide the following information so we can determine any further actions:

                - Which model of the Intel® Dual Band Wireless-AC 7260 do you own? We could not find a MSI motherboard from their B150M series with a built-in wireless adapter.
                - Make, model and firmware version of the Wireless Access Point.
                - Download Intel® System Support Utility, run the tool and use it to create and save a report with all sections, then add your reply to this thread and use the Advanced editor options to attach the resulting file to your post.

                Regards,
                Jonathan B.

                • 5. Re: Takes long time before connected after starting up
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello jorg1,

                  Please let us know if there has been progress about this issue, or in case you require further assistance.

                  Regards,
                  Jonathan B.