4 Replies Latest reply on Oct 20, 2016 6:50 AM by Intel Corporation

    Graphics Issue - Using Microsoft Office

    Droesbeck

      We have a Dell Inspiron 3252 with Intel Graphics Driver.  We installed Microsoft Office 2016 shortly after we purchased the computer and worked great for eight months.  As of October 9, 2016 we are having issues when using only the Microsoft Office program.  In word or excel we can open a file and the information looks good, however any attempt to modify the data with distort the screen, text will disappear and various menu bars show up.  In the document area only.  If you do a print screen of the document with all the weird screen information the print preview looks normal.  When using outlook the same things happen, any email with graphics in it will not open.  This is the only program that there is issue.  The internet works great and videos can be played easily.

       

      Tried calling Dell and they blame it on a software issue; Called Microsoft office and they blame it on a video card issue.

       

      Any thoughts would be greatly appreciated.