5 Replies Latest reply on Oct 13, 2016 11:34 AM by Intel Corporation

NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

popmorgan Oct 12, 2016 3:53 AM

Windows 10 did some updates overnight and offered an 'update and restart' option which I took.

NUC is now 'dead'!! Zilch on either display (HDMI or mini dport).

Blue light on NUC comes on and stays on.

System had been working perfectly for many weeks with all previous updates OK.

Has 8GB memory and SSD and HDD installed.

Need some advice please on how to troubleshoot.

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1. Re: NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

lw1948 Oct 12, 2016 5:04 AM (in response to popmorgan)

1. Use bootable USB with Windows 10 to boot. If don't have one, you can easy prepare it. Download Media Creation Tool from here: Windows 10 .
2. Insert the bootable USB into NUC USB socket and depress power button. While Intel logo appears, press F10 to enter boot menu. Chose boot from USB.
3. After Windows menu appears, chose repair windows.

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2. Re: NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

cwizardtx Oct 12, 2016 5:44 AM (in response to popmorgan)

Do you happen to have another monitor to test with? If the blue LED is coming on that's a positive.

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3. Re: NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

popmorgan Oct 12, 2016 7:36 AM (in response to popmorgan)

Thank you for those two suggestions.
I actually have two monitors connected to the NUC.
I tried it with each one alone in each of the two ports and still nothing - no logo or anything. So no opportunity to see Intel Logo or boot menu.
I removed all non essential peripherals - webcam, sound, printer.
The NUC is still dead - apart from the blue light.
So, I go away to check the warranty status - still good.
I find the original packaging. Great.

One last try - I power it on and IT WORKS PERFECTLY. Boots up and completes Windows Update.
I do a restart again. Perfect.
I re-attach all the peripherals and do several more restarts. All perfect.

What do I conclude? I am delighted and very worried!!!! Comments welcome!!!!!

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4. Re: NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

N.Scott.Pearson Oct 12, 2016 2:18 PM (in response to popmorgan)

It is amazing what unplugging for a while will do...

...S
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5. Re: NUC6i3SYH dead after Windows 10 Update last night - request troubleshooting advice

Oct 13, 2016 11:34 AM (in response to N.Scott.Pearson)

This message was posted on behalf of Intel Corporation

Hello popmorgan ,

I am really glad to hear you were able to fix the issue!

If you happen to encounter yourself with it again, do not hesitate to reach us over the phone, chat or email to check warranty options

Thank you, peers for the collaboration and funny picture Scott! Very IT guy thingy?

Hope you guys have a great day.

Best regards,
Esteban C
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