6 Replies Latest reply on Oct 27, 2016 8:58 AM by Intel Corporation

    When I try to use the program "SetupChipset.exe" to update my drivers, I get "unknown error" as it's about to finish, everytime. PLEASE help!!

    RobertL

      When I try to use the program "SetupChipset.exe" to update my drivers, I get "unknown error" as it's about to finish, everytime.

       

      PLEASE help!!

       

      Thanks in advance,

      Robert

       

      Oh, btw - I'm not sure which of the three log files I should paste but here's one of them:

       

      [1F50:1F5C][2016-10-12T15:10:13]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\rober\Downloads\SetupChipset (1).exe, cmdline: ''

      [1F50:1F5C][2016-10-12T15:10:13]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [1F50:1F5C][2016-10-12T15:10:13]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [1F50:1F5C][2016-10-12T15:10:13]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [1F50:1F5C][2016-10-12T15:10:13]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rober\AppData\Local\Temp\Intel\Logs\Chipset_20161012151014.log'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\rober\Downloads\SetupChipset (1).exe'

      [1F50:1F5C][2016-10-12T15:10:14]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Loading managed bootstrapper application.

      [1F50:1F5C][2016-10-12T15:10:14]i000: Creating BA thread to run asynchronously.

      [1F50:2520][2016-10-12T15:10:14]i000: ** MBA ** Command line:

      [1F50:2520][2016-10-12T15:10:14]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [1F50:2520][2016-10-12T15:10:14]i000: ** MBA ** Calling Engine.Detect()

      [1F50:1F5C][2016-10-12T15:10:14]i100: Detect begin, 3 packages

      [1F50:1F5C][2016-10-12T15:10:14]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'DotNet40Client' to value '1'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'DotNet40Full' to value '1'

      [1F50:1F5C][2016-10-12T15:10:14]i000: Setting string variable 'DotNet45' to value '394802'

      [1F50:1F5C][2016-10-12T15:10:14]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [1F50:1F5C][2016-10-12T15:10:14]i101: Detected package: DotNet45, state: Present, cached: None

      [1F50:1F5C][2016-10-12T15:10:14]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [1F50:1F5C][2016-10-12T15:10:14]i199: Detect complete, result: 0x0

      [1F50:1F5C][2016-10-12T15:28:27]i200: Plan begin, 3 packages, action: Install

      [1F50:1F5C][2016-10-12T15:28:27]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [1F50:1F5C][2016-10-12T15:28:27]i052: Condition 'NOT VersionNT64' evaluates to false.

      [1F50:1F5C][2016-10-12T15:28:27]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i052: Condition 'VersionNT64' evaluates to true.

      [1F50:1F5C][2016-10-12T15:28:27]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1F50:1F5C][2016-10-12T15:28:27]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\rober\AppData\Local\Temp\Intel\Logs\Chipset_20161012151014_0_SetupChipsetx64.msi_rollback.log'

      [1F50:1F5C][2016-10-12T15:28:27]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\rober\AppData\Local\Temp\Intel\Logs\Chipset_20161012151014_0_SetupChipsetx64.msi.log'

      [1F50:1F5C][2016-10-12T15:28:27]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1F50:1F5C][2016-10-12T15:28:27]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1F50:1F5C][2016-10-12T15:28:27]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [1F50:1F5C][2016-10-12T15:28:27]i299: Plan complete, result: 0x0

      [1F50:2520][2016-10-12T15:28:27]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [1F50:2520][2016-10-12T15:28:27]i000: ** MBA ** Getting window handle.

      [1F50:2520][2016-10-12T15:28:27]i000: ** MBA ** Calling Engine.Apply(). Window handle: 1376664

      [1F50:1F5C][2016-10-12T15:28:27]i300: Apply begin

      [1190:04B0][2016-10-12T15:28:29]i000: Caching bundle from: 'C:\Users\rober\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1190:04B0][2016-10-12T15:28:29]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1190:0658][2016-10-12T15:28:29]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [1190:0658][2016-10-12T15:28:29]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [1190:04B0][2016-10-12T15:28:29]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [1190:04B0][2016-10-12T15:28:29]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1190:04B0][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to install MSI package.

      [1190:04B0][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to execute MSI package.

      [1F50:1F5C][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1F50:1F5C][2016-10-12T15:28:42]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1F50:1F5C][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to execute MSI package.

      [1190:04B0][2016-10-12T15:28:42]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1190:04B0][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1190:04B0][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to execute MSI package.

      [1F50:1F5C][2016-10-12T15:28:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1F50:1F5C][2016-10-12T15:28:42]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1190:04B0][2016-10-12T15:28:42]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [1190:04B0][2016-10-12T15:28:42]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [1190:04B0][2016-10-12T15:28:42]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1190:04B0][2016-10-12T15:28:42]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1190:04B0][2016-10-12T15:28:42]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [1F50:1F5C][2016-10-12T15:28:42]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [1F50:1F5C][2016-10-12T15:28:42]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [1F50:2520][2016-10-12T15:28:42]e000: ** MBA ** Unknown error.