9 Replies Latest reply on Oct 18, 2016 11:33 AM by Intel Corporation

    hd4400 xp64 driver BSOD

    JackMiles

      Hello.

      We have notebooks with hd4400 onboard (i7-4600U CPU), needed to run xp64 because of old software products.

      Intel have support for windows XP 64 for 4rd generation CPU Graphics, last driver version is 14.56.64.5449.

      But this driver not work att all.

      It installing, but after reboot have BSOD with:

      STOP: 0x0000003B (0x00000000C0000005, 0xFFFFFADF28470DE0,0xFFFFFADF2671D5E0,0x0000000000000000)

      igxpmp64.sys - Address FFFFFADF29470DE0 base at FFFFFADF29263000 DateStamp 52eae96a

      When trying to examine crash dump it shows error at igxpmp64.sys+20dde0 instruction (call qword ptr [rax+100h]).

      We try to find old versions of this driver, but this not help at all. Same error.

      Please help us to solve this problem.

      Thank you.

        • 1. Re: hd4400 xp64 driver BSOD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello JackMiles,

           

          Please bear in mind that your graphics controller does not support Windows XP, from our end there are no drivers available for older operating systems. My recommendation is to post in places like Windows XP ForumsWindows XP Home and Professional Forum - BleepingComputer.com, and Windows XP Forum for peer to peer assistance.  

           

          For further reference visit Supported Operating Systems for Intel® Graphics Products 

           

          Regards,

          Amy.

          • 2. Re: hd4400 xp64 driver BSOD
            JackMiles

            Hello Amy.

            I'm talking not about Windows XP, i'm talking about Windows XP 64bit edition. Intel have driver for this graphic adapter, its downloaded from intel website. How it can be not supported?

            It normally detects and have ids in .inf file also.

            [IntelGfx.NTamd64.5.1]

            ;HSW ULT

            %iHSWGT1UT%        = iHSWGM0, PCI\VEN_8086&DEV_0A06

            %iHSWGT2UT%        = iHSWGM0, PCI\VEN_8086&DEV_0A16

            %iHSWGT3UT%        = iHSWGM0, PCI\VEN_8086&DEV_0A26

            iHSWGT1UT   = "Intel Haswell HD Graphics - GT1ULT"

            iHSWGT2UT   = "Intel Haswell HD Graphics - GT1ULT"

            iHSWGT3UT   = "Intel Haswell HD Graphics - GT1ULT"

             

            PCI\VEN_8086&DEV_0A16 is HD4400 on i7-4600U CPU.

            • 3. Re: hd4400 xp64 driver BSOD
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              I understand, you will see in the links provided above that none of the Windows XP editions are not listed as supported. In our Downloads for Intel® HD Graphics 4400 for 4th Generation Intel® Core™ Processors there are no drivers available for this operating system, see below;

               

               

              The supported operating systems for Intel® HD Graphics 4400 are;

              • Linux*
              • Windows 7*
              • Windows 8*
              • Windows 8.1*
              • Windows® 10

               

              You can check this information here Supported Operating Systems for Intel® Graphics Products .

               

              I apologize for any inconvenience.

               

              Regards,

              Amy.

              • 4. Re: hd4400 xp64 driver BSOD
                JackMiles

                Amy,

                 

                ihd.jpg

                This is driver. Have HD4400 PCI\VEN_8086&DEV_0A16 as i posted before. On Intel website.

                 

                Please tell me,

                1) How can i contact technical department.

                2) Whom can i contact to talk about possibility signing a NDA and receiving this "unexistant" driver source code, so i can fix it.

                3) Whom can i contact to talk about ordering development of driver?

                4) Which Intel CPU have graphics adapter with ID PCI\VEN_8086&DEV_0A06 ? And what is name for this adapter ?

                Thank You.

                • 5. Re: hd4400 xp64 driver BSOD
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thank you very much for clarifying the information about the driver you found.

                   

                  I am going to review your case. I was aware that Windows XP is not supported for Intel® HD Graphics 4400, and this can be confirmed in the links provided above; however, now that you brought this I need to review it.

                   

                  Regards,

                  Amy.

                  • 6. Re: hd4400 xp64 driver BSOD
                    JackMiles

                    Amy, thank you. Hope this problem will be solved.

                    • 7. Re: hd4400 xp64 driver BSOD
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      JackMiles,

                       

                      Thank you for your patience.

                       

                      I have confirmed with our engineering team that this driver, Search downloads, it's made for embedded graphics designs (e.g. custom designed chips in ATMs, Slot machines), not for traditional chip designs (such as the ones in commercial laptops). This is the main the reason why it won't work as expected on regular systems.

                       

                      Regards,

                      Amy.

                      • 8. Re: hd4400 xp64 driver BSOD
                        JackMiles

                        Amy,

                        If i understand you right, that means Intel not cosider this as a problem and will not make a fix for this driver?

                        If its so, please answer my questions i posted before about whom i can contact to obtain driver code or order a development, throwing

                        to trash 40 new notebooks is not a good idea for for company.

                         

                        I can say, as an ATM developer, ATM use same "regular" cpu. ATM sometimes use customized motherboards to obtain

                        needed amount of IO ports, but not always. Only one difference in regular/customized motherboard for graphic adapter is ACPI code,

                        but i checked it already, all needed functions are present, and almost same as for "regular" motherboard for Intel core i3-4330 CPU,

                        which was tested and works perfectly fine with this driver.

                         

                        If your developers can give me a clue where i can serch for error this would be highly appriciated.

                        As i see this driver contains huge amount of debug information inside, how can i enable this output and where i can read it ?

                        Thank you.

                        • 9. Re: hd4400 xp64 driver BSOD
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          For this driver the support provided is for embedded products which is handled by Forum: Embedded Community |Embedded Community. If you have access to the Intel Support Cloud you should be able to get information in regard to debug of the driver; however, if you do not have access you will have to get in contact with one of our FAE(Field application engineer). In order to do so check in your company if you have one FAE assigned or you can get in contact with one of our authorized distributors so they can assign one to you.

                           

                          See here for the Intel® Authorized Distributors; The Intel Global Distribution Network.

                           

                          Regards,

                          Amy.