5 Replies Latest reply on Oct 17, 2016 11:40 AM by Intel Corporation

    Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed

    rmrohm

      In trying to diagnose what I thought was a keyboard problem,

      (I was unable to interrupt the boot sequence to change the

      boot device) I replaced the coin battery; now it continuously reboots, with a

      one-minute cycle, and gives a "five low, one+one high" beep

      sequence, then a steady-amber, 0x0C LED code

      when it pauses.  That is listed as "System RTC date/time not set"

       

      There is no video while it is running through the POST; it displays

      the "Server Board" splash screen when it pauses.  There is no

      keyboard response whatsover: no F2 hotkey, not even Caps Lock.

       

      For want of anything else to try, I've tried each USB slot, all the same.

      The keyboard worked before, and still works on other machines.

        • 1. Re: Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed
          Intel Corporation
          This message was posted by Intel Corporation on behalf of

          Hello,

          Here are our recommendations for the issue:

          - Clear the CMOS battery for 1 minute. Test with a different keyboard if possible, try to access the BIOS set up menu and restore to defaults by pressing F9.

          - Test the system without memory installed looking for sequence of 3 beep codes. Install minimum memory and swap memory modules.

          If the board is not booting at any point and not providing any beep codes without memory, please contact our support group directly for warranty replacement:


          Contact Support


           

          • 2. Re: Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed
            rmrohm

            I have followed your suggestions, with some variations as well:  I tried first with

            another keyboard, then with all of the SATA devices disconnected; there was

            still no response to the keyboard at all.  I did notice that apparently the beep

            codes at the end were associated to counting USB devices: adding the mouse

            gave one more beep, and leaving it and the keyboard out gave one fewer.  Other

            than that, nothing changed.

             

            Since the problem was started by removing the CMOS battery, I didn't have high

            expectations from the CMOS reset, but I tried that, in several variations as well:

            using the CMOS clear jumper, removing the CMOS battery, or both in the opposite

            order; still no useful keyboard function, and more or less the same led code/beep sequence.

             

            I did get a different response by removing the memory: it halted with a "no usable

            memory available" error, and returned to the previous state when I reinstalled the

            memory.

             

            The last thing I tried was to retrieve the KVM it was originally attached to, and use

            the keyboard through that interface.  That was helpful in that the KVM uses USB

            power (a nominal amount), and so it verified that at least that part of USB was

            functioning. 

             

            Also, there were a few other consistencies that emerged:  if I powered the system

            down using the soft-power key, then restarted it the same way, it tended to reach

            the splash screen and beep code, then pause indefinitely; if I reset the system after that,

            it would come to the splash screen, then reboot.  The splash screen in the second case

            had a curious colored-pixel "hash" in the dark space above the logo, for whatever reason.

             

            Although there did not seem to be any useful behavior systematically  associated to the

            keyboard, in particular with any hotkeys, one response of a sort did occur: toggling

            the CapsLock key while the POST cycled gave a series of "pick-pock" sounds at

            the end of the beep codes, and seemed to do so only if not preceded by hotkeys.

             

            The rebooting sequence is now LED: B6, 5 beeps; LED: 98, beep-pause-beep-beep (with variations);

            then A2 or A3, with a pause, then reboot.  This last case, I believe, was with

            a DVD drive connected (no other SATA devices) and a disk in the drive; I wasn't

            able to record the codes for each variation.

            • 3. Re: Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed
              Intel Corporation
              This message was posted by Intel Corporation on behalf of

              Hello,

              Please contact our support group directly for further assistance on your issue and a possible board replacement:

              Contact Support

              • 4. Re: Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed
                rmrohm

                I went back to check that the POST codes I had transcribed were correct, and

                happened to toggle the KVM switch at just the right time; when I tried the keyboard,

                the hotkey menu was suddenly displayed (I had not seen it in dozens of cycles).  So
                I entered Setup.  A couple of the settings (I assume they were defaults) may have been

                problematic: quiet boot, no pause on errors, and 0 seconds pause to allow for F2 key.

                It seems that that and the KVM somehow gave two race conditions, effectively; I still

                don't understand why neither keyboard worked when used without the KVM.  (Haven't

                tried that again, yet.)

                 

                There was also a setting to use PCI-card graphics instead of onboard graphics; since

                there is no PCI card installed whatsoever, I'm not sure if this applies, or if the KVM

                interferes with detecting the monitor somehow.  I tested it initially without the KVM,

                and put the KVM back into use to restore the conditions it was working in before; so

                I am still trying to sort that out.

                 

                I was able to boot the Deployment Agent dvd, and a 'live' OS dvd; the remaining

                problem (which seems to be the one that preceded the CMOS reset trouble) is in

                the keyboard/monitor interaction in the boot process.  (Booting the optical drive

                seemed to require keyboard input without any prompt or other display on the monitor).

                 

                Since the CMOS and the BIOS settings are no longer  the issue, I'll open another

                thread if the keyboard/monitor issue comes to some characterizable shape.

                • 5. Re: Server S1200v3RP no keyboard after coin battery replaced, RTC error displayed
                  Intel Corporation
                  This message was posted by Intel Corporation on behalf of

                  Hello,

                  We appreciate the feedback provided on this matter.