4 Replies Latest reply on Oct 21, 2016 8:59 AM by Intel Corporation Branched to a new discussion.

    RealSense Camera issue on Envy m7-n109dx


      The problem is not spotted by Hp diagnostics, and is also not reported in Device Manager, only the RealSense training software loops with the message: “Come closer, I can't see you”, and I just see a black screen with sporadic white spots when moving my hands in front of the camera. I have checked installation, troubleshooting forums and support from Microsoft, Hp and Intel. Following instructions I have tried restarting the computer, uninstalling and reinstalling the software (both previous and current versions), reverting and updating device drivers, and even resetting to factory image (Win 10 Home) with no positive results. This is really frustrating! Based on all the steps I have tried, this looks like a hardware malfunction. Is there a problem with the IR? No projector light turns on when the led is lit and the regular webcam is ok.