4 Replies Latest reply on Oct 17, 2016 8:32 AM by Intel Corporation

    Intel Driver Update Utility Fatal Error

    Ambition5253

      I have tried to install the Intel Driver Update Utility a few times, and each time I receive a fatal error.  I was really looking forward to using this utility so I am doing my best to figure it out.  Aside from someone with more knowledge examining the log file, does anyone have other ideas?

      Here is the log file:

      [2718:2248][2016-10-05T11:03:02]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\tpolk\AppData\Local\Temp\{88A6BD96-3458-47F5-98FB-C02CC8CFD06F}\.cr\Intel Driver Update Utility Installer.exe

      [2718:2248][2016-10-05T11:03:02]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

      [2718:2248][2016-10-05T11:03:02]i009: Command Line: '"-burn.clean.room=D:\tpolk\Downloads\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=828 -burn.filehandle.self=64'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\tpolk\Downloads\Intel Driver Update Utility Installer.exe'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\tpolk\Downloads\'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302.log'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [2718:2530][2016-10-05T11:03:02]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [2718:2530][2016-10-05T11:03:02]i000: Setting version variable 'WixBundleFileVersion' to value '2.6.1.4'

      [2718:2248][2016-10-05T11:03:02]i100: Detect begin, 4 packages

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'

      [2718:2248][2016-10-05T11:03:02]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: NetFx45Web, state: Present, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: IPIPInstallerX86, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i199: Detect complete, result: 0x0

      [2718:2530][2016-10-05T11:03:07]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [2718:2248][2016-10-05T11:03:07]i200: Plan begin, 4 packages, action: Install

      [2718:2248][2016-10-05T11:03:07]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [2718:2248][2016-10-05T11:03:07]i052: Condition 'VersionNT64' evaluates to true.

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_000_IPIPInstallerX64_rollback.log'

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_000_IPIPInstallerX64.log'

      [2718:2248][2016-10-05T11:03:07]i052: Condition 'NOT VersionNT64' evaluates to false.

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_001_DriverUpdateUtilityInstaller_rollback.log'

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_001_DriverUpdateUtilityInstaller.log'

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: IPIPInstallerX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [2718:2248][2016-10-05T11:03:07]i299: Plan complete, result: 0x0

      [2718:2248][2016-10-05T11:03:07]i300: Apply begin

      [2718:2248][2016-10-05T11:03:07]i010: Launching elevated engine process.

      [2718:2248][2016-10-05T11:03:07]i011: Launched elevated engine process.

      [2718:2248][2016-10-05T11:03:07]i012: Connected to elevated engine.

      [1E58:2904][2016-10-05T11:03:07]i358: Pausing automatic updates.

      [1E58:2904][2016-10-05T11:03:07]i359: Paused automatic updates.

      [1E58:2904][2016-10-05T11:03:07]i360: Creating a system restore point.

      [1E58:2904][2016-10-05T11:03:08]w363: Could not create system restore point, error: 0x80070422. Continuing...

      [1E58:2904][2016-10-05T11:03:08]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, options: 0x7, disable resume: No

      [1E58:2904][2016-10-05T11:03:08]i000: Caching bundle from: 'C:\Users\tpolk\AppData\Local\Temp\{1D485CC5-392D-4B67-AF20-F49A8B7E1A52}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\Intel Driver Update Utility Installer.exe'

      [1E58:2904][2016-10-05T11:03:08]i320: Registering bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, version: 2.6.1.4

      [1E58:2904][2016-10-05T11:03:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: Active, restart initiated: No, disable resume: No

      [1E58:2630][2016-10-05T11:03:08]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi.

      [1E58:2630][2016-10-05T11:03:08]i305: Verified acquired payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverUpdateUtilityInstaller, moving to: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi.

      [1E58:2904][2016-10-05T11:03:08]i323: Registering package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, version: 2.1.28.3, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:08]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [2718:2248][2016-10-05T11:03:12]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:12]i325: Registering dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:12]i323: Registering package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, version: 2.6.1.4, package: DriverUpdateUtilityInstaller

      [1E58:2904][2016-10-05T11:03:12]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Install, path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1E58:2904][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to install MSI package.

      [1E58:2904][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to execute MSI package.

      [2718:2248][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [2718:2248][2016-10-05T11:03:39]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x80070643, restart: None

      [2718:2248][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to execute MSI package.

      [1E58:2904][2016-10-05T11:03:39]i318: Skipped rollback of package: DriverUpdateUtilityInstaller, action: Uninstall, already: Absent

      [2718:2248][2016-10-05T11:03:39]i319: Applied rollback package: DriverUpdateUtilityInstaller, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, package: DriverUpdateUtilityInstaller

      [1E58:2904][2016-10-05T11:03:39]i351: Removing cached package: DriverUpdateUtilityInstaller, from path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {679012E8-DFAC-4484-AD14-D08C6FD7FB4B}, package: IPIPInstallerX86

      [1E58:2904][2016-10-05T11:03:39]i326: Removed dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:39]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [2718:2248][2016-10-05T11:03:39]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:39]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\

      [1E58:2904][2016-10-05T11:03:39]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart: None, disable resume: No

      [1E58:2904][2016-10-05T11:03:39]i330: Removed bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}

      [1E58:2904][2016-10-05T11:03:39]i352: Removing cached bundle: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, from path: C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\

      [1E58:2904][2016-10-05T11:03:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart initiated: No, disable resume: No

      [2718:2248][2016-10-05T11:03:40]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

       

      Thank you for any help!