9 Replies Latest reply on Oct 27, 2016 10:04 AM by Intel Corporation

    HDMI 2.0 Update utility fails on NUC6i7KYK

    daveweinstein

      I'm not sure if this has been asked and answered before, but no matter what I do, I get and error, "Product ID error! Please check your firmware!", after clicking on the "Update Firmware" button of the utility.

       

      In my case, I've connected my NUC6i7KYK to an older, non-HDMI 2.0, screen so also get the "IOU" error before getting the firmware upgrading dialog.

       

      Please advise what to do to get the firmware to install.