7 Replies Latest reply on Oct 14, 2016 6:46 AM by Intel Corporation

    Updating Chipset Drivers - Intel Driver Update Utility Failing to Install

    Ambition5253

      Hello and thank you ahead of time for any assistance,

           In an attempt to install the latest version of the Intel drivers on my computer, I came across the Intel Driver Update Utility.  Each time I attempt to install the utility, I get a fatal error and cannot figure out what the problem is.

      Here is the log file:

      [2718:2248][2016-10-05T11:03:02]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\tpolk\AppData\Local\Temp\{88A6BD96-3458-47F5-98FB-C02CC8CFD06F}\.cr\Intel Driver Update Utility Installer.exe

      [2718:2248][2016-10-05T11:03:02]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

      [2718:2248][2016-10-05T11:03:02]i009: Command Line: '"-burn.clean.room=D:\tpolk\Downloads\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=828 -burn.filehandle.self=64'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\tpolk\Downloads\Intel Driver Update Utility Installer.exe'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\tpolk\Downloads\'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302.log'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [2718:2530][2016-10-05T11:03:02]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [2718:2530][2016-10-05T11:03:02]i000: Setting version variable 'WixBundleFileVersion' to value '2.6.1.4'

      [2718:2248][2016-10-05T11:03:02]i100: Detect begin, 4 packages

      [2718:2248][2016-10-05T11:03:02]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'

      [2718:2248][2016-10-05T11:03:02]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: NetFx45Web, state: Present, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: IPIPInstallerX86, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

      [2718:2248][2016-10-05T11:03:02]i199: Detect complete, result: 0x0

      [2718:2530][2016-10-05T11:03:07]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [2718:2248][2016-10-05T11:03:07]i200: Plan begin, 4 packages, action: Install

      [2718:2248][2016-10-05T11:03:07]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [2718:2248][2016-10-05T11:03:07]i052: Condition 'VersionNT64' evaluates to true.

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_000_IPIPInstallerX64_rollback.log'

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_000_IPIPInstallerX64.log'

      [2718:2248][2016-10-05T11:03:07]i052: Condition 'NOT VersionNT64' evaluates to false.

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_001_DriverUpdateUtilityInstaller_rollback.log'

      [2718:2248][2016-10-05T11:03:07]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\tpolk\AppData\Local\Temp\Intel®_Driver_Update_Utility_20161005110302_001_DriverUpdateUtilityInstaller.log'

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: IPIPInstallerX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [2718:2248][2016-10-05T11:03:07]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [2718:2248][2016-10-05T11:03:07]i299: Plan complete, result: 0x0

      [2718:2248][2016-10-05T11:03:07]i300: Apply begin

      [2718:2248][2016-10-05T11:03:07]i010: Launching elevated engine process.

      [2718:2248][2016-10-05T11:03:07]i011: Launched elevated engine process.

      [2718:2248][2016-10-05T11:03:07]i012: Connected to elevated engine.

      [1E58:2904][2016-10-05T11:03:07]i358: Pausing automatic updates.

      [1E58:2904][2016-10-05T11:03:07]i359: Paused automatic updates.

      [1E58:2904][2016-10-05T11:03:07]i360: Creating a system restore point.

      [1E58:2904][2016-10-05T11:03:08]w363: Could not create system restore point, error: 0x80070422. Continuing...

      [1E58:2904][2016-10-05T11:03:08]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, options: 0x7, disable resume: No

      [1E58:2904][2016-10-05T11:03:08]i000: Caching bundle from: 'C:\Users\tpolk\AppData\Local\Temp\{1D485CC5-392D-4B67-AF20-F49A8B7E1A52}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\Intel Driver Update Utility Installer.exe'

      [1E58:2904][2016-10-05T11:03:08]i320: Registering bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, version: 2.6.1.4

      [1E58:2904][2016-10-05T11:03:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: Active, restart initiated: No, disable resume: No

      [1E58:2630][2016-10-05T11:03:08]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi.

      [1E58:2630][2016-10-05T11:03:08]i305: Verified acquired payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverUpdateUtilityInstaller, moving to: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi.

      [1E58:2904][2016-10-05T11:03:08]i323: Registering package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, version: 2.1.28.3, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:08]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [2718:2248][2016-10-05T11:03:12]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:12]i325: Registering dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:12]i323: Registering package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, version: 2.6.1.4, package: DriverUpdateUtilityInstaller

      [1E58:2904][2016-10-05T11:03:12]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Install, path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1E58:2904][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to install MSI package.

      [1E58:2904][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to execute MSI package.

      [2718:2248][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [2718:2248][2016-10-05T11:03:39]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x80070643, restart: None

      [2718:2248][2016-10-05T11:03:39]e000: Error 0x80070643: Failed to execute MSI package.

      [1E58:2904][2016-10-05T11:03:39]i318: Skipped rollback of package: DriverUpdateUtilityInstaller, action: Uninstall, already: Absent

      [2718:2248][2016-10-05T11:03:39]i319: Applied rollback package: DriverUpdateUtilityInstaller, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, package: DriverUpdateUtilityInstaller

      [1E58:2904][2016-10-05T11:03:39]i351: Removing cached package: DriverUpdateUtilityInstaller, from path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {679012E8-DFAC-4484-AD14-D08C6FD7FB4B}, package: IPIPInstallerX86

      [1E58:2904][2016-10-05T11:03:39]i326: Removed dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:39]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [2718:2248][2016-10-05T11:03:39]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [1E58:2904][2016-10-05T11:03:39]i329: Removed package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1E58:2904][2016-10-05T11:03:39]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\

      [1E58:2904][2016-10-05T11:03:39]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart: None, disable resume: No

      [1E58:2904][2016-10-05T11:03:39]i330: Removed bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}

      [1E58:2904][2016-10-05T11:03:39]i352: Removing cached bundle: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, from path: C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\

      [1E58:2904][2016-10-05T11:03:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart initiated: No, disable resume: No

      [2718:2248][2016-10-05T11:03:40]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

       

      Does anyone have any ideas?  Thank you for reading.