2 Replies Latest reply on Oct 20, 2016 5:46 PM by Intel Corporation

    i5 4460 with/ ASUS z97-e/usb3.1 m/b constant crashes and BSOD's

    Schierke

      Hi

      I bought a new pc on March of 2016 for multitasking and gaming, since I couldn't afford to buy a graphics card at the time I used the intel hd integrated graphics and got issues with any game that supposed a load, with constant crashes and BSOD's, I though getting a graphics card would solve my problems, but I recently bought (03/10/2016) an msi rx 480 and things keep going the same as usual. Whenever i multitask my pc with visual or gaming aplications it crashes with BSOD or the application crashes.

       

      I'm no computer expert but i've tried my best to fix this issue myself, updated my m/b bios to the latest version, updated chipset drivers of my m/b, graphic drivers for my new msi card, reinstall windows 10 on my pc, check for all PSU connectors to be in place and well connected to my motherboard, i checked for overheat and cpu temp°s vary from 50 to 60°C,

       

      Game applications such as Overwatch, Doom (2016) keep crashing and eventually they'll cause a BSOD, which has become a Red screen of death since I installed the new GPU.

      Video aplications such as VLC player as well, have caused BSOD from time to time.

       

      I ran whocrashed v5.52 and this are the results of my latest BSOD:

       

       

      On Thu 06-10-2016 1:28:54 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\100516-21609-01.dmp
      This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
      Bugcheck code: 0x1A (0x41792, 0xFFFFFA0146825428, 0x2000000000000000, 0x0)
      Error: MEMORY_MANAGEMENT
      file path: C:\WINDOWS\system32\ntoskrnl.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that a severe memory management error occurred.
      This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

       

      On Wed 05-10-2016 5:58:18 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\100516-39562-01.dmp
      This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
      Bugcheck code: 0xA (0x18, 0x2, 0x1, 0xFFFFF8012885EC70)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\WINDOWS\system32\ntoskrnl.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


      On Wed 05-10-2016 5:58:18 GMT your computer crashed
      crash dump file: C:\WINDOWS\memory.dmp
      This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
      Bugcheck code: 0xA (0x18, 0x2, 0x1, 0xFFFFF8012885EC70)
      Error: IRQL_NOT_LESS_OR_EQUAL
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

       

      Here I put a list of the specs and parts of my pc atm:

       

      HDD: Seagate 1000gb st1000dm003

      CPU: Intel® CPU Core i5-4460 3.2 GHz (1150)

      M/B: Asus® M/B Intel Z97-E USB 3.1 (1150)

      RAM: Kingston® DDR3 8 GB 1866MHz PC3-14900 HyperX Fury Red

      PSU: Cougar® Fuente Poder 550w / 14cm 80Plus Bronze CMX 550 (v3)

      GPU: Msi RX 480 gaming X 8GB

       

      I have no idea what to do next, I tried everything I've found on the internet with my modest resources and knowledge. Thanks in advance for any help or guidance.