5 Replies Latest reply on Oct 11, 2016 12:46 PM by Intel Corporation

    No Windows Store After Recovery

    BDKIM

      All windows default apps are NOT working after recovery, STK1AW32SC.

      Only some files are in the Program Files\WindowsApps folder.

      I've already try to recover again and finding ways.

      Also, my BIOS recovery version is the latest one. 9/9

      How to use Windows Store?

        • 1. Re: No Windows Store After Recovery
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello BDKIM:
           
          In this case, in order to better assist you, when you said you did a “recovery” what do you mean, is it a recovery of the stick or the recovery of Windows?
           
          Please provide the steps you did.
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: No Windows Store After Recovery
            BDKIM

            Hi, Alberto.

            Recovery means to presse F8 "to Activate Windows Recovery Mode" at the booting time.

            Please refer the attached screen.

            I remember this step take long time more then 1 hour.

            And then, I've made my account and login.

            All default windows apps are not working after first login.

            Thanks.

            windows2.jpg

            • 3. Re: No Windows Store After Recovery
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello BDKIM:
               
              Thank you very much for that information.
               
              When you do a Windows recovery, it is expected that all the applications get deleted, except the one that came pre-installed with Windows.
               
              What are the applications that got deleted?
               
              If you go to “settings” then “system” then “apps and features” do you see any of the applications that you used to have in there?
               
              Any questions, please let me know.
               
              Alberto
               

              • 4. Re: No Windows Store After Recovery
                BDKIM

                Hi, Alberto,

                Please see my all applications.

                Some Windows 10 apps are remained but most app have been deleted.

                I can't understand why pre-installed apps deleted.

                Please help me.

                Thanks,

                BD

                0.png1.png2.png3.png

                • 5. Re: No Windows Store After Recovery
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello BDKIM:

                  Thank you for that information.


                  Yes, it is strange, we did a Windows recovery on an Intel® compute stick, and none of the pre-install applications got deleted, that is how to suppose to work, the applications that are not pre-installed will get deleted, another option to try will be then a system restore, that is pretty much the only option left.

                  If the problem persists after that, then this could be a problem with the tick itself, and the next thing that we recommend will be to replace it.

                  The stick has 1 years of warranty, you can check directly with the place of purchase to find out if they can do that, or we can always replace it for you.

                  If you are interested in the replacement, please get in contact directly with us through chat, email, phone or online support, you just need to select compute stick on product type and you will get those options:

                  http://www.intel.com/content/www/us/en/support/contact-support.html#@12

                  Any questions, please let me know.

                  Alberto

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