"Please check your Processor Thermal Solution"

[idata]

Hi,

I have a computer that has been freezing randomly. The user said he had bsod with a kernel error, while I was testing it I just saw it freezing, even when it is not under heavy use.

I run OCCT CPU and CPU Linpack tests and they both failed after 30seconds. I run the Intel Processor Diagnostic Tool and it failed as well. All the coolers seem to be working correctly. Could you please help me find what the problem is? Below are the complete results from the Intel test.

Thank you very much.

--- IPDT64 - Revision: 3.0.0.25.W.MP

--- IPDT64 - Start Time: 05/10/2016 12:55:51 p.m.

--------------------------------------------------------------------

Processor 1--------------------------------------------------------------------Genuine Intel CPU TestModule Version: 1.0.12.64b.WStart Time: Wed Oct 05 12:55:51 2016Test Result - PASS Expected: GenuineIntelDetected: GenuineIntelEnd Time: Wed Oct 05 12:55:51 2016Total Time: seconds: 0--------------------------------------------------------------------Temperature TestModule Version: 1.0.12.64b.WStart Time: Wed Oct 05 12:55:51 2016Test Result - PASSExpected: Greater than 1 degrees below maxReceived: 36 degrees below maxEnd Time: Wed Oct 05 12:55:51 2016Total Time: seconds: 0--------------------------------------------------------------------CPU Brand String TestModule Version: 1.0.12.64b.WStart Time: Wed Oct 05 12:55:51 2016Test Result - PASS Expected String Parts: As Defined in BrandString_LocalConfig.xmlDetected: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHzEnd Time: Wed Oct 05 12:55:51 2016Total Time: seconds: 0--------------------------------------------------------------------CPU Frequency TestModule Version: 1.0.14.64b.WStart Time: Wed Oct 05 12:55:51 2016Test Result - PASSProcessor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHzExpected CPU Frequency: 3.50Detected CPU Frequency: 3.50033Expected Base Clock: 100Detected Base Clock: 100.009QPI link rate Test - Not supported.Skipping QPI link rate Test.End Time: Wed Oct 05 12:55:52 2016Total Time: seconds: 1--------------------------------------------------------------------Floating Point TestModule Version: 1.0.10.64b.WStart Time: Wed Oct 05 12:55:52 2016Test Result - PASSMillion Floating Points per Second, MFLOPS: 475.2Error: 0--- Floating Point Test Passed!!!---End Time: Wed Oct 05 12:55:54 2016Total Time: seconds: 2--------------------------------------------------------------------Prime Number Generation TestModule Version: 1.0.10.64b.WStart Time: Wed Oct 05 12:55:54 2016Test Result - PASSOperation Per Second: 6.64579e+006Error: 0--- Prime Number Generation Test Passed!!!---End Time: Wed Oct 05 12:55:56 2016Total Time: seconds: 2--------------------------------------------------------------------Cache TestModule Version: 1.0.10.64b.WStart Time: Wed Oct 05 12:55:56 2016Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Wed Oct 05 12:55:56 2016

Total Time: seconds: 0--------------------------------------------------------------------MMXSSE TestModule Version: 1.0.10.64b.WStart Time: Wed Oct 05 12:55:56 2016Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR --- --- MMX SSE ---MMX - MMX Supported --> YesSSE - SSE Supported --> YesSSE2 - SSE2 Supported --> YesSSE3 - SSE3 Supported --> YesSSSE3 - SSSE3 Supported --> YesSSE4.1 - SSE4.1 Supported --> YesSSE4.2 - SSE4.2 Supported --> Yes --- MMX SSE - capabilities check complete ---MMX Test Result --- PASSSSE Test Result --- PASSSSE2 Test Result --- PASSSSE3 Test Result --- PASSSSSE3 Test Result --- PASSSSE4.1 Test Result --- PASSSSE4.2 Test Result --- PASS

End Time: Wed Oct 05 12:55:56 2016

Total Time: seconds: 0--------------------------------------------------------------------AVX TestModule Version: 1.0.11.64b.WStart Time: Wed Oct 05 12:55:56 2016Test Result - PASS

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR --- --- AVX/AES/PCLMULQDQ ---AVX - Advanced Vector Extensions Supported --> YesAVX OS Support - AVX Operating System Supported --> YesAES - Advanced Encryption Standard Supported --> YesPCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes --- AVX AES PCLMULQDQ capabilities check complete ---AVX Compare Test Result --- PASSAES Test Result --- PASSPCLMULQDQ Test Result --- PASS

End Time: Wed Oct 05 12:55:56 2016

Total Time: seconds: 0--------------------------------------------------------------------IMC TestModule Version: 1.0.7.64b.WStart Time: Wed Oct 05 12:55:57 2016Test Result - PASS

XXXWHITESP...

[Allan_J_Intel1]

There was an issue reported a while back about overheating with this type of processor model. The problem was fixed with BIOS update or even changing some settings at bios level.

Please take a look at the following post:

If the problem remains, you can call our support center and check warranty options for your processor.

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Allan.