1 Reply Latest reply on Oct 6, 2016 1:39 PM by allan_intel

    "Please check your Processor Thermal Solution"

    MCelesteO

      Hi,

      I have a computer that has been freezing randomly. The user said he had bsod with a kernel error, while I was testing it I just saw it freezing, even when it is not under heavy use.

      I run OCCT CPU and CPU Linpack tests and they both failed after 30seconds. I run the Intel Processor Diagnostic Tool and it failed as well. All the coolers seem to be working correctly. Could you please help me find what the problem is? Below are the complete results from the Intel test.

       

      Thank you very much.

       

      --- IPDT64 - Revision: 3.0.0.25.W.MP
      --- IPDT64 - Start Time: 05/10/2016 12:55:51 p.m.

      --------------------------------------------------------------------
      Processor 1
      --------------------------------------------------------------------
      Genuine Intel CPU Test
      Module Version: 1.0.12.64b.W
      Start Time: Wed Oct 05 12:55:51 2016
      Test Result - PASS
      Expected: GenuineIntel
      Detected: GenuineIntel
      End Time: Wed Oct 05 12:55:51 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      Temperature Test
      Module Version: 1.0.12.64b.W
      Start Time: Wed Oct 05 12:55:51 2016
      Test Result - PASS
      Expected: Greater than 1 degrees below max
      Received: 36 degrees below max
      End Time: Wed Oct 05 12:55:51 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      CPU Brand String Test
      Module Version: 1.0.12.64b.W
      Start Time: Wed Oct 05 12:55:51 2016
      Test Result - PASS
      Expected String Parts: As Defined in BrandString_LocalConfig.xml
      Detected: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
      End Time: Wed Oct 05 12:55:51 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      CPU Frequency Test
      Module Version: 1.0.14.64b.W
      Start Time: Wed Oct 05 12:55:51 2016
      Test Result - PASS
      Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
      Expected CPU Frequency: 3.50
      Detected CPU Frequency: 3.50033
      Expected Base Clock: 100
      Detected Base Clock: 100.009
      QPI link rate Test - Not supported.
      Skipping QPI link rate Test.
      End Time: Wed Oct 05 12:55:52 2016
      Total Time:  seconds: 1
      --------------------------------------------------------------------
      Floating Point Test
      Module Version: 1.0.10.64b.W
      Start Time: Wed Oct 05 12:55:52 2016
      Test Result - PASS
      Million Floating Points per Second, MFLOPS: 475.2
      Error: 0
      --- Floating Point Test Passed!!!---
      End Time: Wed Oct 05 12:55:54 2016
      Total Time:  seconds: 2
      --------------------------------------------------------------------
      Prime Number Generation Test
      Module Version: 1.0.10.64b.W
      Start Time: Wed Oct 05 12:55:54 2016
      Test Result - PASS
      Operation Per Second: 6.64579e+006
      Error: 0
      --- Prime Number Generation Test Passed!!!---
      End Time: Wed Oct 05 12:55:56 2016
      Total Time:  seconds: 2
      --------------------------------------------------------------------
      Cache Test
      Module Version: 1.0.10.64b.W
      Start Time: Wed Oct 05 12:55:56 2016
      Test Result - PASS

      --- Reading Cache Size --- 

      - Detected L1 Data Cache Size --> 32
      - Detected L1 Inst Cache Size --> 32

      - Detected L2 Cache Size --> 256
      - Detected L3 Cache Size --> 8192

      Cache Size Test Passed!!!

      End Time: Wed Oct 05 12:55:56 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      MMXSSE Test
      Module Version: 1.0.10.64b.W
      Start Time: Wed Oct 05 12:55:56 2016
      Test Result - PASS

      --- Determining MMX - SSE capabilities ---
         --- CPU FEATURES DETECTION FOR ---
                   ---        MMX SSE       ---
      MMX   - MMX Supported --> Yes
      SSE   - SSE Supported --> Yes
      SSE2   - SSE2 Supported --> Yes
      SSE3   - SSE3 Supported --> Yes
      SSSE3   - SSSE3 Supported --> Yes
      SSE4.1   - SSE4.1 Supported --> Yes
      SSE4.2   - SSE4.2 Supported --> Yes
        --- MMX SSE - capabilities check complete ---
      MMX Test Result --- PASS
      SSE Test Result --- PASS
      SSE2 Test Result --- PASS
      SSE3 Test Result --- PASS
      SSSE3 Test Result --- PASS
      SSE4.1 Test Result --- PASS
      SSE4.2 Test Result --- PASS

      End Time: Wed Oct 05 12:55:56 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      AVX Test
      Module Version: 1.0.11.64b.W
      Start Time: Wed Oct 05 12:55:56 2016
      Test Result - PASS

      --- Determining AVX AES PCLMULQDQ capabilities ---
         --- CPU FEATURES DETECTION FOR ---
                  --- AVX/AES/PCLMULQDQ ---
      AVX   - Advanced Vector Extensions Supported --> Yes
      AVX OS Support   - AVX Operating System Supported -->  Yes
      AES   - Advanced Encryption Standard Supported --> Yes
      PCLMULQDQ  - Polys Carry-Less Multiply Supported --> Yes
      --- AVX AES PCLMULQDQ capabilities check complete ---
      AVX Compare Test Result --- PASS
      AES Test Result --- PASS
      PCLMULQDQ Test Result --- PASS

      End Time: Wed Oct 05 12:55:56 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      IMC Test
      Module Version: 1.0.7.64b.W
      Start Time: Wed Oct 05 12:55:57 2016
      Test Result - PASS
      --- Reading Memory Size ---
      Detected Memory Size is --> 16.00GB
      --- Subtest - Memory Size Test Passed!!!  ---
      --- Integrated Memory Controller Stress Test ---
      Memory to be allocated = 1048576 byte
      Memory Allocated.
      Test 1 Ones and Zeros Moving Inversions write operations - Passed
      Test 1 Ones and Zeros Moving Inversions verification operations - Passed
      Test 2 32Bits Sliding Ones write operations - Passed
      Test 2 32Bits Sliding Ones verification operations - Passed
      Test 3 32Bits Sliding Zero write operations - Passed
      Test 3 32Bits Sliding Zero verification operations - Passed
      Memory Deallocated.
      --- Subtest - Memory Stress Test Passed!!!  ---
      Integrated Memory Controller Stress Test Passed!!!
      End Time: Wed Oct 05 12:55:57 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      PCH Test
      Module Version: 1.0.9.64b.W
      Start Time: Wed Oct 05 12:55:57 2016
      Test Result - PASS

      Chipset          : Intel(R) Z87 Express Chipset

      2 device connected to PCI Express Port 1
         1 : AMD Radeon HD 6700 Series
         2 : Controladora de High Definition Audio

      No device connected to PCI Express Port 2

      1 device connected to PCI Express Port 5
         1 : Controladora SATA AHCI est�ndar

      3 device connected to SATA Controller 1
         1 : HL-DT-ST DVDRAM GH22NS40
         2 : ST31000524AS
         3 : Samsung SSD 840 EVO 250GB

      1USB devices detected
         1 : Dispositivo compuesto USB

      1 device connected to Intel High Definition Audio Controller
         1 : Dispositivo de High Definition Audio

      PCH LAN Device 'Conexi�n Ethernet Intel(R) I217-V' detected

      Platform Controller Hub Test Completed!!!
      End Time: Wed Oct 05 12:55:57 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      IGD Module Test
      Module Version: 1.0.12.64b.W
      Start Time: Wed Oct 05 12:55:57 2016
      Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped
      End Time: Wed Oct 05 12:55:57 2016
      Total Time:  seconds: 0
      --------------------------------------------------------------------
      GFX Module Test
      Module Version: 1.0.12.64b.W
      Start Time: Wed Oct 05 12:55:57 2016
      GFX Module Test: PASS
      End Time: Wed Oct 05 12:56:24 2016
      Total Time:  seconds: 27
      --------------------------------------------------------------------
      --- IPDT64 - Temperature Monitor Results

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      44 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 44 degrees below max

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      Entering run forever
      40 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 40 degrees below max
      Test PASSED
      17 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 17 degrees below max
      Test PASSED
      11 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 11 degrees below max
      Test PASSED
      5 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 5 degrees below max
      Test PASSED
      3 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 3 degrees below max
      Test PASSED
      1 degrees C below maximum
      Test Result - FAIL
      Expected Greater than 1 degrees below max
      Received 1 degrees below max
      Test FAILED
      Please check your Processor Thermal Solution
      Temperature Monitor Stopped

      --------------------------------------------------------------------

      System Information
      ------------------
      Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
      Processor Information: Intel64 Family 6 Model 60 Stepping 3
      Number of Physical Cores: 4
      Number of Logical Cores: 8
      Installed System Memory: 16 GB
      Operating System: Microsoft Windows 8.1 Pro con Media Center 64 bits
      Graphics Information: AMD Radeon HD 6700 Series
      System Product: MAXIMUS VI HERO
      System BIOS: 1203
      System Serial Number: System Serial Number
      --------------------------------------------------------------------

      --- IPDT64 - End Time: 05/10/2016 12:56:50 p.m.
      --- IPDT64 - Result: Fail
      --------------------------------------------------------------------
      --- IPDT64 - Temperature Monitor Results

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      44 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 44 degrees below max

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      Entering run forever
      40 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 40 degrees below max
      Test PASSED
      17 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 17 degrees below max
      Test PASSED
      11 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 11 degrees below max
      Test PASSED
      5 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 5 degrees below max
      Test PASSED
      3 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 3 degrees below max
      Test PASSED
      1 degrees C below maximum
      Test Result - FAIL
      Expected Greater than 1 degrees below max
      Received 1 degrees below max
      Test FAILED
      Please check your Processor Thermal Solution
      Temperature Monitor Stopped

      --------------------------------------------------------------------

      System Information
      ------------------
      Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
      Processor Information: Intel64 Family 6 Model 60 Stepping 3
      Number of Physical Cores: 4
      Number of Logical Cores: 8
      Installed System Memory: 16 GB
      Operating System: Microsoft Windows 8.1 Pro con Media Center 64 bits
      Graphics Information: AMD Radeon HD 6700 Series
      System Product: MAXIMUS VI HERO
      System BIOS: 1203
      System Serial Number: System Serial Number
      --------------------------------------------------------------------

      --- IPDT64 - End Time: 05/10/2016 12:56:50 p.m.
      --- IPDT64 - Result: Fail
      --------------------------------------------------------------------
      Module - CPULoad.exe did not create a results file.
      CPULoad.exe Exit Code = -1
      --------------------------------------------------------------------
      --- IPDT64 - Temperature Monitor Results

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      44 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 44 degrees below max

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

      Entering run forever
      40 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 40 degrees below max
      Test PASSED
      17 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 17 degrees below max
      Test PASSED
      11 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 11 degrees below max
      Test PASSED
      5 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 5 degrees below max
      Test PASSED
      3 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 3 degrees below max
      Test PASSED
      1 degrees C below maximum
      Test Result - FAIL
      Expected Greater than 1 degrees below max
      Received 1 degrees below max
      Test FAILED
      Please check your Processor Thermal Solution
      Temperature Monitor Stopped

      --------------------------------------------------------------------

      System Information
      ------------------
      Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
      Processor Information: Intel64 Family 6 Model 60 Stepping 3
      Number of Physical Cores: 4
      Number of Logical Cores: 8
      Installed System Memory: 16 GB
      Operating System: Microsoft Windows 8.1 Pro con Media Center 64 bits
      Graphics Information: AMD Radeon HD 6700 Series
      System Product: MAXIMUS VI HERO
      System BIOS: 1203
      System Serial Number: System Serial Number
      --------------------------------------------------------------------

      --- IPDT64 - End Time: 05/10/2016 12:56:50 p.m.
      --- IPDT64 - Result: Fail
      --------------------------------------------------------------------