2 Replies Latest reply on Oct 11, 2016 4:22 PM by Intel Corporation

    NUC6i5SYB randomly losing video signal.


      This is in a school environment. We have the NUC's outputing via hdmi or mini display port to VGA adapters. These cables go to a VGA active splitter which sends the signal to a monitor and a projector. The signal is getting lost and both screens will go black for a few seconds and then come back on. This seems to be random and only happens on some of the computers. It definitely happens more often on some systems vs others. They all have identical hardware/software installed. Any ideas? We have tried replacing both the hdmi to vga adapters(we switched to displayport hoping this would help) and we have replaced the VGA splitters as well, thinking maybe they were getting old and were not reliable.